--- title: 'Implementation Consultant, Scheduling at QGenda' canonical: 'https://feeny.ai/job/implementation-consultant-scheduling-qgenda-atlanta-ezz867yn5n2n' type: 'job' last_seen: '2026-09-07' --- # Implementation Consultant, Scheduling at QGenda - **Company:** QGenda - **Location:** Atlanta, GA - **Posted:** 2025-02-13 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/qgenda/jobs/4535833008 ## Job description ## Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on [Instagram](https://www.instagram.com/qgendalife/) or [LinkedIn](https://www.linkedin.com/company/qgenda/). ## About Your Role Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda!  Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology. As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Scheduling product. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You will be implementing our Scheduling product. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset. As a critical member of the TDS organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer's “go live” expectations. ## How You’ll Make an Impact - Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team - Prepares for and leads implementation & customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success - Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered - Maintain task plans and timelines in workflow management system and customer success platform (CSP) - Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process ## Who You Are - Able to meet deadlines and work on multiple projects simultaneously - Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities - Excellent verbal, written and interpersonal communication skills ## Experience You Bring - Bachelor’s degree - Minimum 1.5 years of experience in a related field or function - Ability to travel for customer meetings, conferences and other industry events - Experience utilizing Salesforce or similar CRM software as well as Google Suite Products - Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet Not Required, but Nice to Have - Engineering or other technical degree - SaaS/Software technical configuration and implementation experience - Experience/exposure to the healthcare and IT ecosystem #LI-Hybrid Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. What’s In It For You We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: - Fully company-paid options for medical (both in-person and virtual), dental and vision insurance - Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance - Paid parental leave for birth, adoption or permanent placement - 401(k) with company match - Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. ## About QGenda ## Company Overview - **One-liner**: QGenda provides a unified, AI-powered workforce management platform purpose-built for the healthcare industry. - **Entity Type**: Private (bootstrapped/self-funded; no disclosed venture capital funding) - **Headquarters**: Atlanta, Georgia, USA - **Founded**: 2006 - **Founders**: Greg Benoit ## Core Business - **Primary industry/industries**: Healthcare workforce management software. - **Target customers**: B2B – physician groups, hospitals, academic medical centers, and enterprise health systems (over 4,500 organizations). - **Mission or purpose statement**: “Take care of the people who take care of your patients.” ## Products & Services - **QGenda Credentialing**: Automates provider credentialing to shorten turnaround times and accelerate time to revenue. - **QGenda Advanced Scheduling for Providers**: Rule-based, automated scheduling for physicians. - **QGenda Advanced Scheduling for Nurse & Staff**: AI-driven scheduling to reduce premium labor costs and improve retention. - **QGenda On-Call Management**: Centralizes on-call schedules across the enterprise for accurate visibility. - **QGenda Time & Attendance**: Automates time capture, approval, and complex pay calculations, integrating with scheduling. - **QGenda Clinical Capacity Management**: Manages exam room utilization to increase throughput and control real estate costs. - **QGenda Insights**: Workforce analytics layer providing data visualizations for workforce and space planning. - **QGenda AI**: AI chat assistant for schedule changes, predictive staffing, and natural-language reporting. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private, no disclosed funding rounds). - **Key Metric**: Over 4,500 customers; the platform serves more than 850,000 physicians, nurses, and staff. - **Notable Investors/Partners**: Not disclosed (no institutional investors identified in public sources). - **Growth Signals**: - Headcount of 800+ employees across the US (as of recent careers page). - Recognized multiple years on Deloitte Fast 500™, Georgia Fast 40, Atlanta Journal-Constitution Top Workplace. - CEO Greg Benoit named 2018 EY Entrepreneur of the Year. ## Competitive Advantages - **Healthcare-only focus**: Built from the ground up for healthcare, not adapted from generic workforce management. - **Unified platform**: Bridges HRIS and EHR systems, providing a single source of truth for workforce data across credentialing, scheduling, on-call, time & attendance, and capacity management. - **AI-native**: Embedded AI for predictive scheduling, real-time shift swaps, and natural-language analytics. - **Scalability**: Serves large enterprise health systems and academic medical centers with end-to-end presence at 100+ sites. ## Strategic Focus - Deepen AI capabilities to further reduce administrative burden and optimize labor spend. - Expand platform adoption by continuing to unify credentialing, scheduling, time tracking, and analytics into a single workflow. - Grow customer base beyond the current 4,500 organizations, particularly in larger health systems. ## Why Work Here - **Culture**: Ranked as a Top Workplace in Atlanta; described as “customer obsessed, community dedicated, collaborative, and quick.” - **Work model**: Hybrid (Atlanta and Ohio offices) or remote depending on position. - **Benefits**: Fully company-paid medical, dental, and vision insurance; generous PTO; paid parental leave; 401(k) with match; cell phone stipend; Costco membership; professional development (leadership programs, tuition reimbursement via Western Governors University). - **Engineering culture**: Building mission-critical software for healthcare; emphasis on innovation and impact. ## Sources 1. [qgenda.com](https://www.qgenda.com/) 2. [qgenda.com/careers](https://www.qgenda.com/careers/) 3. [qgenda.com/our-story-and-leadership](https://www.qgenda.com/our-story-and-leadership/) 4. [job-boards.greenhouse.io/qgenda](https://job-boards.greenhouse.io/qgenda) 5. 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