---
title: 'Implementation & Customer Success Manager — AI Agents at Wing Assistant'
canonical: 'https://feeny.ai/job/implementation-customer-success-manager-ai-agents-wing-assistant-mexico-city-dx293vkw2872'
type: 'job'
last_seen: '2026-09-22'
---

# Implementation & Customer Success Manager — AI Agents at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.lever.co/getwingapp/8389e455-753c-44ac-bc3e-38b0a4d1e793

## Job description

## About Central

Central builds AI agents that do real operational work for businesses. Our agents handle tasks like answering phones, booking appointments, and working within scheduling and healthcare systems. As we expand into more back-office workflows, we are seeking an Implementation & Customer Success Manager who finds this evolution exciting. In this role, you will take ownership of the customer journey post-signing, ensuring effective implementation and ongoing value delivery. Your proactive approach will help identify and solve problems before they escalate, fostering strong relationships with our clients.

## Responsibilities

- Own customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.
- Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation.
- Configure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS rules, and knowledge integrations.
- Implement new workflows as Central expands beyond voice and front-desk automation.
- Run integrations with systems like athenahealth, Brightree, Availity, and NexHealth.
- Communicate regularly with customers through onboarding calls, implementation sessions, check-ins, and troubleshooting calls.
- Investigate problems independently, reproducing issues and checking configurations before escalating to engineering.
- Triage engineering issues effectively, providing necessary context and verifying fixes before closing the loop.
- Identify churn risks and opportunities for account growth by understanding customer value and needs.
- Turn recurring implementation problems into documented playbooks and automation improvements.

## Requirements

- 3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company.
- Experience owning a book of customers or implementations directly.
- Hands-on experience configuring software for customers, including workflow builders and automation tools.
- Strong spoken and written English, with the ability to communicate directly with customers.
- Experience with telephony, VoIP, SIP, EHRs, APIs, webhooks, or workflow automation tools.
- Comfortable troubleshooting technical problems without immediate escalation.
- Highly organized and able to manage multiple implementations simultaneously.
- Availability during US business hours, regardless of location.

## Nice to Have

- Experience in front-office, practice-management, or healthcare operations.
- Familiarity with tools such as Linear/Jira, Stripe, and Slack.
- Experience working in early-stage or fast-moving startups.
- Knowledge of implementing AI agents or AI-powered workflows.
- Experience identifying or closing expansion revenue from existing customers.

## Benefits

- Remote work flexibility allowing you to work from anywhere.
- Opportunities for professional development and growth.
- Access to a supportive and innovative team environment.
- Work on cutting-edge AI technology and contribute to meaningful projects.
- Collaborative culture focused on outcomes and team success.
- Potential for career advancement as the company grows.

First 90 Days

- By Day 30, you will have taken over your customer book and independently configured a complete AI workflow.
- By Day 60, you will be running new implementations from kickoff to go-live with meaningful integrations.
- By Day 90, you will own your accounts with minimal supervision and contribute to developing documented playbooks.

We are an equal opportunity employer and welcome applicants from all backgrounds. If you’re ready to be part of an innovative company that values your expertise and fosters growth, we encourage you to apply!

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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