--- title: 'Implementation Enablement Specialist at HHAeXchange' canonical: 'https://feeny.ai/job/implementation-enablement-specialist-hhaexchange-minneapolis-yr4dmcc1zxmm' type: 'job' last_seen: '2026-09-09' --- # Implementation Enablement Specialist at HHAeXchange - **Company:** HHAeXchange - **Location:** Minneapolis, MN / St. Paul, MN - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-15 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/hhaexchange/4f785dcb-8c30-4ed2-b928-f996f3b1d29a ## Job description HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking an Implementation Enablement Specialist to support workforce readiness for our Implementation organization by designing, building, and delivering impactful enablement programs aligned to customer onboarding excellence and business priorities. This role will help equip our Implementation team with the knowledge, skills, tools, and operational resources needed to confidently onboard customers, guide implementation milestones, accelerate time-to-value, and drive successful go-live outcomes. The ideal candidate will partner closely with Implementation Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve onboarding consistency, employee readiness, and customer outcomes. This is a highly cross-functional role focused on bridging product knowledge, implementation methodology, customer onboarding workflows, and operational execution to enhance team effectiveness and elevate the implementation experience. This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties Implementation Onboarding and Ramp Enablement - Partner with Implementation leadership to identify onboarding gaps, workflow challenges, and enablement priorities. - Design structured onboarding and ramp programs for new Implementation hires to accelerate readiness and confidence. - Build role-based learning pathways that support implementation milestones, onboarding execution, and customer engagement expectations. - Develop implementation certifications, milestone readiness checkpoints, and structured reinforcement programs. Product & Operational Readiness Enablement - Partner with Product and Operations teams to translate new features, process updates, and workflow changes into actionable implementation enablement. - Create practical enablement assets including: - Implementation playbooks - Workflow guides - Milestone talk tracks - Customer conversation frameworks - Escalation handling resources. - Job aids and quick-reference tools - Ensure implementation teams are prepared to operationalize product and process changes effectively. Customer Onboarding Excellence Enablement - Support enablement for consistent execution of the customer onboarding journey. - Build learning programs that strengthen: - Onboarding workflow execution - Milestone management - Communication best practices - Risk identification and mitigation. - Customer expectation setting - Successful go-live readiness - Reinforce best practices that improve implementation quality and customer experience. Learning Experience Design & Delivery - Design and develop engaging learning experiences, including: - Instructor-led workshops. - eLearning modules. - Scenario-based training and role-play exercises. - Facilitate live and virtual training sessions focused on real-world application. - Deliver reinforcement programs to support knowledge retention and behavior change. Content Alignment - Support the development and maintenance of a centralized internal resource hub. - Ensure enablement content is accurate, accessible, and aligned with current product and process updates. - Partner with cross-functional teams to continuously improve content quality and usability. Program Measurement & Continuous Improvement - Support reporting and analysis of enablement effectiveness using metrics such as: - Time-to-productivity - Time-to-go-live - Escalation reduction - Milestone completion effectiveness - Leader feedback - Learner confidence/readiness - Gain insights from stakeholders and frontline teams to continuously improve enablement programs. - Support alignment of enablement efforts to business goals, including customer adoption and satisfaction. Learning Technology & Program Operations - Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion. - Maintain and organize enablement content to ensure ease of access and usability. Other Job Duties - Other duties as assigned by supervisor or HHAeXchange leader. Travel Requirements - Travel 10-25%, including overnight travel Required Education, Experience, Certifications and Skills - Bachelor’s degree in business administration, Education, or a related field. - 3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations. - Experience supporting implementation, onboarding, professional services, or customer-facing operational teams. - Proven ability to design and deliver impactful enablement programs that support performance improvements. - Strong instructional design and facilitation skills. - Ability to translate complex operational workflows into scalable learning experiences. - Experience working cross-functionally with Product, Customer Experience, and Operations teams. - Familiarity with LMS platforms and learning technologies. - Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly. - Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments. - Demonstrates a high level of integrity, accountability, and collaboration. - We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements. The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. ## About HHAeXchange ## Company Overview - **One-liner**: HHAeXchange provides a homecare management software platform that connects providers, payers, and members to streamline Medicaid long-term services and supports (LTSS). - **Entity Type**: Private (Private Equity‑backed; last round led by Hg in 2021) - **Headquarters**: New York, NY, USA - **Founded**: 2008 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Healthcare IT, Homecare Management Software, Medicaid LTSS Technology - **Target customers**: B2B – homecare agencies, managed care organizations (MCOs), state Medicaid programs, and self‑direction service providers - **Mission / purpose**: “Help make homecare better for everyone” by enabling aging and disabled individuals to thrive in their homes and communities ## Products & Services - **HHAeXchange Platform** (SaaS): End‑to‑end homecare management solution covering scheduling, billing, EVV (Electronic Visit Verification), compliance, and analytics. Acts as a single source of truth connecting providers, payers, and members. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Annual revenue of **$35.4M** (latest estimate); total funding not publicly itemized across multiple PE rounds (led by Wincove, Cressey & Company, Hg) - **Notable Investors / Partners**: Hg (lead in 2021), Wincove (2014), Cressey & Company (acquired majority stake in 2019). Partners include HCP (integration partnership announced 2022). - **Growth Signals**: - Named to Inc. 5000 list of fastest‑growing private companies for ten consecutive years - Headcount grew ~21.6% YoY (453 employees per LinkedIn data; Built In reports 502) - Aggressive acquisition strategy: acquired Cashé Software (Jun 2024), Generations Homecare System (Jul 2024), and Sandata (Oct 2024) - Expanded executive team with new CHRO and CRO in early 2025 ## Competitive Advantages - **End‑to‑end coverage**: Only platform that fully integrates provider, payer, and member workflows for Medicaid LTSS – a complete view not offered by many competitors. - **Network effects**: Large installed base (thousands of agencies, multiple state Medicaid programs) creates switching costs and data network effects. - **Regulatory alignment**: Deep expertise in EVV and Medicaid compliance, making the platform “sticky” for government‑contracted providers. - **Recent acquisitions**: Adding self‑direction (Annkissam), billing (Cashé), and broader homecare capabilities (Generations, Sandata) to widen the moat. ## Strategic Focus - Continue expanding through M&A to build the most comprehensive homecare management ecosystem. - Enhance data insights and interoperability across payers, providers, and state systems. - Scale headcount and go‑to‑market capabilities (notably adding sales and customer success roles). ## Why Work Here - **Culture**: Emphasizes core values **Achieve, Grow, Collaborate, Support**. Offers on‑the‑spot rewards, mental health initiatives, cultural celebrations, and employee inclusion events. - **Work policy**: Primarily on‑site (New York HQ, plus offices in Miami, Minneapolis, Frisco, TX). Some roles posted as “In‑Office or Remote” – check specific listings. - **Benefits**: Performance bonuses, generous parental leave, dental/health insurance, Flexible Spending Account (FSA), tuition assistance, and diversity‑based Employee Resource Groups (ERGs). - **Engineering culture**: Growing tech team (99 technical staff) with stack including Ruby on Rails; opportunities to work on platform data insights and integration projects. - **Impact**: Directly improve the lives of aging and disabled individuals – a mission‑driven environment. - **Recent employee ratings** (242 reviews): Overall 2.8/5.0 (Work‑Life 2.8, Compensation 3.1, Culture 2.7, Career 2.6) – indicates room for improvement, but typical for a fast‑growing PE‑backed company. ## Sources 1. [HHAeXchange Careers Page (Lever)](https://jobs.lever.co/hhaexchange) 2. [HHAeXchange Official Careers Page](https://www.hhaexchange.com/careers) 3. [LinkedIn Company Profile](https://linkedin.com/company/hhaexchange) 4. 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