---
title: 'Implementation Engineer at Expel'
canonical: 'https://feeny.ai/job/implementation-engineer-expel-remote-kj6s22pp50ts'
type: 'job'
last_seen: '2026-10-28'
---

# Implementation Engineer at Expel

- **Company:** Expel
- **Location:** Remote
- **Compensation:** $94k–$136k
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-28
- **Apply:** https://expel.com/about/career-listing/8908256002?gh_jid=8908256002

## Job description

At Expel, signing a new customer is just the beginning. The real magic happens when we turn that excitement into a seamless onboarding experience, working integrations, confident security teams, and a customer who's ready to get the most out of our platform.

That's where you come in.

As an Implementation Engineer, you'll own the first 30–60 days of the customer journey, taking customers from their initial sales handoff through technical implementation, enablement, and their first real value with Expel.

This isn't just about configuring tools or checking boxes. You'll be the person bringing everything together, helping customers navigate technical challenges, keeping implementations on track, and making sure they're set up for success long after onboarding is complete.

You'll work closely with customers, our Security Operations Center (SOC), Customer Success, and internal technical teams to deliver an onboarding experience that's thoughtful, efficient, and built around each customer's environment.

What Expel can do for you:

- Give you ownership of the customer onboarding experience, from initial handoff through successful implementation and transition to Customer Success.
- Provide opportunities to work with a variety of enterprise security environments, technologies, and customer challenges.
- Connect you with experienced security practitioners across our SOC, engineering, and customer-facing teams.
- Give you a voice in improving how we onboard customers, streamline processes, and deliver value faster.
- Help you continue developing your technical expertise across cybersecurity, cloud environments, and Expel's Workbench platform.
- Offer a remote work environment where you can collaborate across teams while taking ownership of your work.

What you can do for Expel:

- Own the customer onboarding journey. Manage a portfolio of 15–20+ implementations simultaneously, guiding customers from post-sale handoff through technical setup, enablement, and initial value.
- Bring customers live with confidence. Lead technical onboarding, including security integrations, configurations, Workbench training, custom setup, and incident simulations.
- Help customers get the most out of Expel. Partner with our SOC to validate customer configurations and ensure they're positioned to detect and respond to real threats.
- Keep implementations moving. Establish clear timelines, communicate expectations, manage milestones, and hold customers accountable while maintaining strong relationships.
- Get ahead of potential issues. Identify technical blockers, customer readiness gaps, and slipping timelines early, escalating when necessary to prevent onboarding delays and future retention risks.
- Make customer transitions seamless. Partner closely with Customer Success to ensure every handoff includes the technical context, customer expectations, and documentation needed for long-term success.
- Help us continuously improve. Identify recurring onboarding challenges, provide feedback to Product and internal teams, and recommend improvements that reduce friction and accelerate time-to-value.
- Support the broader team. Maintain accurate implementation documentation and provide technical guidance to associate-level teammates when needed.

## What You Should Bring With You

- 2+ years of experience implementing SaaS solutions, security services, or IT services within enterprise environments.
- Experience in a customer-facing technical role, such as Implementation Engineering, Solutions Engineering, Technical Support, or Professional Services.
- Working knowledge of cybersecurity technologies, including EDR, SIEM, NDR, and CASB, and how these tools support enterprise security operations.
- A solid understanding of networking fundamentals, including the OSI model, DNS, firewalls, and proxies, particularly as they relate to security integrations and deployments.
- Familiarity with cloud environments such as AWS, Azure, or GCP and their native security services.
- Understanding of enterprise security best practices and common compliance frameworks such as SOC 2, ISO 27001, and HIPAA.
- The technical troubleshooting skills to trace data flows, identify integration issues, and work through challenges between a customer's environment and Expel's platform.
- Strong communication skills and the ability to translate technical concepts for security practitioners, business stakeholders, and customers.
- Experience managing multiple customer implementations or technical projects simultaneously, keeping priorities organized and timelines on track.
- The confidence to set expectations, navigate difficult conversations, and hold customers accountable while maintaining positive relationships.
- Good judgment around when to troubleshoot independently, when to escalate, and how to adapt when a customer's environment doesn't fit the standard playbook.
- A bachelor's degree or equivalent practical experience.

Additional Notes

The base salary range for this role is between $93,900 USD and $136,200 USD, with a target range of $104,000 to $126,500, plus bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote Salary Range $93,900—$136,200 USD

## About Expel

## Company Overview
- **One-liner**: Expel provides managed detection and response (MDR) security services, combining practitioner-led human analysts with AI augmentation to deliver rapid, transparent threat remediation.
- **Entity Type**: Private (late-stage, unicorn status reached in November 2021)
- **Headquarters**: Not explicitly stated in provided sources (publicly known as Herndon, Virginia, USA)
- **Founded**: 2016
- **Founders**: Dave Merkel

## Core Business
- **Primary industry/industries**: Cybersecurity, Managed Detection and Response (MDR)
- **Target customers**: B2B – enterprise and SMB organizations seeking outsourced security operations
- **Mission or purpose statement**: “To evolve security operations through practitioner-led, AI-augmented solutions that adapt to our customers, integrate easily, and prove value with measurable outcomes”

## Products & Services
- **Expel Managed Detection and Response (MDR)**: 24×7 monitoring and response using clients’ existing security tools, with direct access to human analysts via Slack or Teams. Achieves a 14-minute mean time to remediate.  
- **Ruxie AI**: Agentic AI models that work across the full threat lifecycle, accelerating analyst decision-making without replacing human judgment.  
- **Expel Workbench™**: A transparency portal providing real-time visibility into every alert, investigation, and action taken by the SOC.  
- **Managed Phishing Service**: Dedicated phishing detection and response (launched October 2020).  
- **Partner Program**: Relaunched in September 2023 with a new partner portal and program structure.

## Market Standing
- **Valuation/Market Cap**: $1B+ unicorn valuation (as of November 2021).  
- **Key Metric**: Annual revenue not publicly disclosed; total funding amount not specified in provided sources.  
- **Notable Investors/Partners**: Not specified in the provided search results.  
- **Growth Signals**:  
  - Named a Leader in Forrester Wave™: MDR Services, Q1 2025 (5/5 in 15 of 21 criteria).  
  - Five consecutive years on Deloitte’s Technology Fast 500 Rankings.  
  - Expanded into EMEA (October 2022).  
  - 90% reduction in investigation volume and 50% improvement in recovery time for a customer.  
  - Recognized on multiple Great Place to Work® lists in 2023.

## Competitive Advantages
- **AI‑intentional MDR**: Ruxie AI augments human analysts across the entire threat lifecycle, delivering speed (14-minute MTTR) without sacrificing accuracy.
- **Full transparency**: Expel Workbench gives customers real-time visibility into every alert and action – “go ahead; check our work.”
- **Practitioner‑led approach**: Founded by industry veterans who were “fed up with MDR” noise and hidden metrics.
- **Vendor‑agnostic integration**: Works with the security tools customers already own, minimizing disruption.
- **Measurable outcomes**: Publishes verified results (e.g., 64% MTTR improvement for one customer).

## Strategic Focus
- **Agentic MDR**: Deepening AI capabilities to automate where it counts while keeping humans in the loop.
- **Global expansion**: Growing presence in EMEA and building out partner channels.
- **Continuous improvement**: Culture of “everything must get a little bit better the next time” and “measure what matters.”

## Why Work Here
- **Culture**: Values include “intentionally transparent,” “get it done. do it together,” “treat people like people,” and “improve continuously.” Employee Resource Groups (BOLD for Black Expletives, WE for women, Treehouse for LGBTQ+, and Connection for mental well-being).
- **Work flexibility**: “Flexible work hours and locations” – start early, stay late, step away; remote-friendly environment.
- **Benefits**: 24 weeks parental leave, unlimited vacation (with encouragement to actually take it), 401(k) 100% match up to 3%, 100% medical deductible coverage, one paid conference per year, and group life/income protection (UK/Ireland roles).
- **Recognition**: 99% of employees say management is honest and ethical, 99% felt welcome on joining, and 98% are proud to tell others they work there. Great Place to Work® certifications include Fortune Best Workplaces for Women (#12, 2023), Best Workplaces in Technology (#8, 2023), and Best Medium Workplaces (#15, 2023).

## Sources
1. [expel.com](https://expel.com/about/) – Company overview, mission, history, leadership
2. [expel.com](https://expel.com/) – Product details, MDR capabilities, Forrester recognition
3. [expel.com](https://expel.com/about/careers/) – Career page, values, benefits, interview process
4. [expel.com](https://expel.com/about/eid/) – Equity, inclusion & diversity, ERGs
5. [expel.com](https://expel.com/blog/what-makes-expel-a-great-place-to-work/) – Great Place to Work awards and employee survey results

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