---
title: 'Implementation Lead - Secondary Care at Accurx'
canonical: 'https://feeny.ai/job/implementation-lead-secondary-care-accurx-london-gdvw564bm5qa'
type: 'job'
last_seen: '2026-09-12'
---

# Implementation Lead - Secondary Care at Accurx

- **Company:** Accurx
- **Location:** London, United Kingdom
- **Compensation:** £70k–£90k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-22
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/accurx/8816014e-912b-4afd-8447-d79dcffb9b5f/application

**Skills:** Data analysis, SaaS implementation, Project management, Commercial acumen, AI tools, Healthcare sector experience

> The Implementation Lead owns the end-to-end implementation pipeline for secondary care contracts, driving rapid customer activation and resource allocation. This role involves leading a high-performing team, optimizing time to value metrics, and ensuring seamless cross-functional collaboration to maximize ROI and cu...

## Job description

Accurx is where conversations happen with and about patients in the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers [Total Triage](https://www.accurx.com/primary-care) to manage patient demand, and [Self-Book](https://www.accurx.com/booking) that lets patients schedule their own appointments in seconds. We’ve automated routine care with [Patient Questionnaires](https://www.accurx.com/questionnaires) for long-term conditions, while [Accumail](https://www.accurx.com/accumail) finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with [Accurx Scribe](https://www.accurx.com/scribe), our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

The challenges you’ll solve as an Implementation Lead As an Implementation Lead for Secondary Care, you will own the end-to-end implementation pipeline from initial tenders through to full contract conversion, ensuring effective resource allocation and driving rapid customer activation. You will be deeply analytical, tracking time to value and key activation metrics across all secondary care contracts to maximise customer outcomes and ROI. Your leadership will directly accelerate our scaling efforts, driving a massive real-world impact - one of these will be driving our target user activations for our AI note-taker, [Accurx Scribe](https://www.accurx.com/scribe), by the end of Q3.

- Scaling secondary care delivery: Overseeing the pipeline from won tenders and pilots into seamless, large-scale contract conversions across hospitals and care systems.
- Driving critical user activations: Aligning the team to hit our high-impact target of 15,000 user activations on Accurx Scribe contracts by the end of Q3
- Optimising time to value: Obsessing over activation metrics and data quality to ensure our implementation playbooks and deployment activities are scalable and fit for purpose.
- Leading and coaching a high-performing team: Managing and coaching your direct reports, setting a clear data-driven direction, and defining what excellence looks like in secondary care implementation.
- Navigating cross-functional handovers: Structuring seamless collaboration and clear ownership boundaries between Business Development, Transformation, Implementation, and Customer Success.
- Championing data and AI capability: Resolving data quality and visualisation issues to make insights highly meaningful for deployment owners, while introducing AI-driven approaches to elevate the team's operational maturity.

You should apply if...

- You are intensely data-driven and possess an analytical mindset that prioritises metrics and measurable outcomes over basic activity tracking.
- You have proven line management experience leading, coaching, and developing teams
- You bring strong commercial acumen and business sense, developed within a SaaS or fast-paced, high-growth technology environment.
- You bring a fresh perspective from outside the healthcare sector, and have the confidence to question traditional approaches and challenge the status quo.
- You are an inspiring leader who is highly comfortable with ambiguity, navigating organisational change, and establishing order in a rapidly scaling team.
- You have a strong comfort level with AI tools and are excited to demonstrate how to leverage AI capabilities to raise the team's efficiency.
- You excel at cross-functional relationship building, particularly when managing complex project handovers and aligning diverse stakeholders.

What’s in it for me? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our [Principles](https://www.notion.so/accurx/How-we-work-Accurx-Principles-211640edee304821b4480d3f9c30e051) and our [mission](https://accurx.notion.site/Mission-and-Vision-fe9b12ff78bd4a7996682fc5c09c2d8e) to Solve Healthcare Productivity.

- £70,000 - £90,000 salary + share options up to £30,000
- [Benefits to suit you:](https://accurx.notion.site/Perks-Benefits-f1e9148b71be486791aa2c503e5d775a?pvs=74) adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
- Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm
- Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
- Family matters: We offer enhanced parental leave, fertility support and parental loss support
- We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Want to know more about the company or the hiring process? Check out our [Careers page](https://www.accurx.com/careers) and [Candidate hub](https://accurx.notion.site/Candidate-Hub-764ee56d9cb74ff9a97a5104ed7f0707?pvs=4). Find us across social media: [Medium](https://medium.com/accurx), [LinkedIn](https://www.linkedin.com/company/accurx), [X](https://twitter.com/accuRx), [Instagram](https://www.instagram.com/accurxteam) and [YouTube](https://www.youtube.com/channel/UCrLJDyngP4p0G0JtgEoT66Q).

## About Accurx

## Company Overview
- **One-liner**: Accurx provides a communication platform that connects patients and healthcare professionals across the NHS, making healthcare staff happier and patients healthier.
- **Entity Type**: Private (Series B)
- **Headquarters**: London, United Kingdom
- **Founded**: 2016
- **Founders**: Jacob Haddad and Laurence Bargery

## Core Business
- **Primary industry**: Healthcare Technology (HealthTech)
- **Target customers**: B2B, primarily the UK's National Health Service (NHS) — including GP practices, hospital trusts, and community care providers.
- **Mission**: To fix healthcare communication, making NHS professionals happier and patients healthier.

## Products & Services
- **Accurx Platform (Core)**: A unified communication platform for the NHS. It enables secure messaging, appointment booking, test results delivery, and online consultations between patients and healthcare professionals. It is used by 98% of GP practices in England and 68% of NHS trusts.
- **Accurx Scribe**: An AI-powered medical scribe built for general practice. It captures consultations, drafts clinical notes, and frees clinicians from typing.
- **Accurx Triage**: A smart triage system to help manage patient demand and route them to the right care first time.
- **Accurx Coordinate**: A platform for coordinating care across the whole health system, including hospital specialists and community care.
- **Vaccine Booking System**: A system built in four weeks during the COVID-19 pandemic that managed almost 30 million life-saving vaccinations.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of approximately $180 million (Series B).
- **Notable Investors/Partners**: Top-tier investors (specific names not listed in provided sources, but described as "top-tier investors"). An approved supplier to the NHS.
- **Growth Signals**: Used by 98% of GP practices in England and 68% of NHS trusts. 74% of UK adults have communicated via Accurx. Over 200,000 healthcare staff use the platform daily. 330.8 million messages were sent via the platform in 2025. The company has grown from a tiny team to around 250 people.

## Competitive Advantages
- **Deep NHS Integration**: An approved NHS supplier with near-universal adoption in primary care (98% of GP practices) and rapidly expanding into secondary care (68% of NHS trusts).
- **Mission-Critical Platform**: The platform is deeply embedded in the daily workflow of the NHS, handling over 200,000 messages per day and 330.8 million messages in 2025.
- **High Barriers to Entry**: Replicating the level of trust, integration, and adoption across the entire NHS is an enormous challenge for any competitor.
- **Proven Impact**: Demonstrated ability to reduce "Did Not Attend" (DNA) rates by 50% and cut 10% of patients from waiting lists, providing clear ROI for the health system.

## Strategic Focus
- **AI Deployment**: Harnessing AI to improve healthcare access and productivity, with products like the AI medical scribe and upcoming smart summaries and AI phone assistant.
- **Network Adoption**: Expanding adoption across the entire health system so that everyone involved in a patient's care can communicate with each other.
- **Care Model Innovation**: Modernising how care is delivered, including moving care out of hospitals and into patients' homes, and slashing wait times.
- **Data Security**: Ensuring patient data is kept safe while enabling access for all who need it.

## Why Work Here
- **Mission-Driven**: The company is obsessed with its mission to fix healthcare communication, offering a rare opportunity to have a massive, positive impact on society's greatest challenge.
- **Goldilocks Size**: At around 250 people, the company is small enough for individuals to make a significant mark, but established enough with top-tier investors to provide security and scale.
- **Office-First Culture**: The company emphasizes an "office-first" culture with breakfast and lunch provided, fostering collaboration and team building.
- **Close to Users**: Everyone at Accurx spends time on the frontline with users (NHS staff) to gain context and ideas.
- **Benefits**: 28 days holiday, enhanced pension scheme, meaningful share options, flexible working, electric car and cycle schemes, and access to a flexible benefits provider (Happl).
- **Diverse Team**: The team combines backgrounds from big tech, startups, the NHS, and consulting, united by the mission.

## Sources
1. [accurx.com](https://www.accurx.com/)
2. [accurx.com/careers](https://www.accurx.com/careers)
3. [accurx.com/who-we-are](https://www.accurx.com/who-we-are)
4. [accurx.com/our-story](https://www.accurx.com/our-story)
5. [uk.linkedin.com/company/accurx](https://uk.linkedin.com/company/accurx)

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