---
title: 'Implementation Manager at Amwell'
canonical: 'https://feeny.ai/job/implementation-manager-amwell-united-states-7g7hpgmzzfxt'
type: 'job'
last_seen: '2026-09-23'
---

# Implementation Manager at Amwell

- **Company:** Amwell
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-23
- **Apply:** https://job-boards.greenhouse.io/amwell/jobs/4399862009

## Job description

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

We are looking for highly motivated, intellectually curious, and collaborative professionals who are comfortable navigating ambiguity, solving complex problems, and learning quickly in a fast-paced environment.

The Implementation Manager plays a critical role within Professional Services, leading the successful implementation of Amwell's telehealth platform for enterprise customers. In this client-facing role, you will manage complex SaaS implementations from project kickoff through successful production launch, partnering with customers to translate business objectives into scalable technical and operational solutions.

Successful Implementation Managers combine strong project management skills with a consultative mindset. They build trusted relationships with customers, proactively manage risks, coordinate cross-functional teams, and guide organizations through the technical, operational, and workflow decisions required to successfully deploy digital care programs.

People are our greatest asset and the reason our Professional Services organization succeeds. We are a collaborative team of problem solvers who embrace our core values of Customer First, One Team, and Deliver Awesome. As trusted advisors to our customers, we partner closely with Product, Engineering, Customer Success, Sales, and Support to deliver high-quality implementations that create lasting customer success

Core Responsibilities

- Independently lead multiple customer implementation projects of varying size and complexity from kickoff through successful production launch.
- Own overall project success by managing scope, schedule, milestones, customer expectations, risks, and delivery throughout the implementation lifecycle.
- Serve as the primary point of contact for customers during implementation, building trusted relationships through proactive communication, strategic guidance, and consistent execution.
- Lead customer discovery sessions to understand business objectives, operational workflows, technical requirements, and success criteria while defining an implementation strategy aligned with customer goals.
- Translate customer business requirements into scalable platform configurations while advising customers on implementation best practices and product capabilities.
- Develop and maintain comprehensive project plans, ensuring deliverables, dependencies, timelines, risks, and action items remain on track.
- Proactively identify project risks, remove delivery obstacles, and coordinate mitigation plans with customers and internal stakeholders.
- Partner closely with Technical Services, Product Management, Engineering, Customer Success, Sales, Support, and other cross-functional teams to drive successful customer outcomes.
- Effectively manage changing priorities, evolving customer requirements, and project scope while maintaining customer confidence and transparent communication.
- Identify opportunities to improve implementation processes, documentation, tools, and best practices that enhance delivery quality and the overall customer experience.
- Support customer growth initiatives by partnering with Customer Success and Sales on expansion opportunities, follow-on implementations, and ongoing customer success when appropriate.

Travel Requirements: 10-20

## Qualifications

- Bachelor's degree in Business, Healthcare, Information Systems, Computer Science, or a related field, or equivalent professional experience.
- 3+ years of experience leading SaaS implementations, customer onboarding, technology consulting, project management, or related customer-facing technology delivery roles.
- Demonstrated ability to independently manage multiple concurrent customer implementation projects.
- Strong customer-facing communication, presentation, and relationship management skills.
- Excellent organizational and time management skills with the ability to prioritize competing responsibilities in a fast-paced environment.
- Proven ability to think critically, solve complex problems, and adapt quickly to changing customer and business needs.
- Strong intellectual curiosity and a desire to continuously learn new technologies, products, healthcare workflows, and business processes.
- Experience facilitating customer meetings, documenting business and technical requirements, and driving projects through successful completion.
- Ability to influence without direct authority while collaborating effectively across cross-functional teams.
- Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Teams.
- Experience with Visio, Miro, Monday.com, Microsoft Project, Jira, or similar collaboration and project management tools preferred.

Other successful team members have backgrounds in one or more of the following areas:

- SaaS software implementation and customer onboarding
- Healthcare technology, healthcare operations, health plans, health systems, digital health, or health and wellness
- Telehealth, EMR, EHR, HIE, or other healthcare technology implementations
- Jira or similar project management and collaboration platform

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

## Benefits

- Flexible Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Paid Parental Leave (Maternity and Paternity leave)
- Employee Stock Purchase Program
- Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance

Salaried, Exempt Roles

The typical base salary range for this position is $95,670 - $116,930.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Fraud Prevention Notice

As part of Amwell's commitment to maintaining a secure and trusted hiring process, Amwell uses fraud detection capabilities within its hiring platform to help identify potentially suspicious, fraudulent, or unauthorized activity during the recruitment process.

These tools are designed to help protect candidates, Amwell, and the integrity of the hiring process by identifying indicators that may be associated with impersonation, account misuse, or other forms of recruiting fraud. Information generated through fraud detection is reviewed by authorized personnel and is not used as the sole basis for hiring decisions.

Personal information collected or processed in connection with fraud detection will be handled in accordance with applicable data protection laws and Amwell's Applicant Privacy Notice.

Identity Verification Notice

As part of Amwell's commitment to maintaining a secure and trusted hiring process, candidates for this role are required to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process.

Identity verification is used solely to confirm a candidate's identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions.

Because this role has been designated as requiring identity verification, completion of the verification process is a condition of continuing in the recruitment process. Candidates who do not complete the identity verification process will not be eligible to advance to subsequent stages of consideration for this role.

Personal information collected as part of the identity verification process will be handled in accordance with applicable privacy laws and Amwell's Applicant Privacy Notice.

https://business.amwell.com/company/privacy-notice-US-applicants

Privacy Notice

## About Amwell

## Company Overview
- **One-liner**: Amwell provides a digital healthcare platform that connects providers, payers, and patients, enabling care delivery across in-person, virtual, and automated settings.
- **Entity Type**: Public (NYSE: AMWL)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2006
- **Founders**: Not publicly available in provided sources

## Core Business
- Primary industry/industries: Hospitals and Health Care (digital health / telehealth)
- Target customers: B2B – health systems (~80 in the U.S.), payers and employers (covering ~90M members), and innovators; also serves patients through the Amwell Medical Group provider network.
- Mission or purpose statement: “Transforming care delivery and making care more accessible to all” (from [amwell.com/about-us](https://business.amwell.com/about-us))

## Products & Services
- **[Converge Platform]**: The company’s future‑ready, technology‑based care platform that integrates virtual, in‑person, and automated care to simplify the care experience and improve clinical, financial, and operational outcomes. (SaaS / platform)
- **[Carepoint Hardware]**: Purpose‑built carts, TV kits, tablets, and peripheral devices that enable clinicians to connect with patients at any time. (Hardware)
- **[Amwell Medical Group®]**: A network of ~2.2K active providers that extends clinical capacity for clients, offering primary care, specialty care, behavioral health, and chronic condition management. (Service)
- **[Virtual Primary Care]**: A longitudinal virtual primary care experience designed to address whole‑member health, including early screening and integrated behavioral health. (Service)
- **[Behavioral Health & Chronic Condition Management]**: Programs that help improve health outcomes for patients across the care continuum. (Service)

## Market Standing
- **Valuation/Market Cap**: $2.6B (as of mid‑2026 per [LinkedIn](https://www.linkedin.com/company/amwellcorp/jobs))
- **Key Metric**: Annual Revenue $249.3M (as of mid‑2026 per LinkedIn); Total Funding not disclosed (IPO in 2020)
- **Notable Investors/Partners**: Not explicitly listed in provided sources; partnerships include ~80 U.S. health systems and payers covering ~90M members.
- **Growth Signals**: Headcount declined 21.5% YoY to ~698 employees, but active job postings increased 54.5% yearly (+325% quarterly) as of mid‑2026, indicating renewed hiring momentum. The company operates in 12 countries (including Colombia, Israel, Ireland, United Kingdom, Canada).

## Competitive Advantages
- **Ecosystem approach**: Combines technology, services, and hardware into a single connected care ecosystem, differentiating from point‑solution competitors.
- **Longitudinal care model**: Focus on virtual primary care with integrated behavioral health and chronic condition management – not just episodic visits.
- **Scale and trust**: Serves ~90M covered members and ~80 health systems, with over 37.6M virtual care visits since inception.
- **Public company stability**: NYSE‑listed with $2.6B market cap, providing financial transparency and long‑term commitment.

## Strategic Focus
- **Platform expansion**: Deepening the integration of AI, automated care, and data analytics to improve outcomes and clinician experience.
- **Payer and employer partnerships**: Scaling virtual primary care and behavioral health programs to reduce total cost of care and improve member engagement.
- **Enterprise‑grade reliability**: Continuing to invest in infrastructure and security to support large health system and payer clients.

## Why Work Here
- **Flexibility & Balance**: “Virtual‑first” approach – work fits into your life, not the other way around. Flexible scheduling and generous PTO policies.
- **Growth & Opportunity**: Commitment to investing in personal and professional development; tools and opportunities to chart your own path.
- **Comprehensive Benefits**: Medical, dental, vision with free virtual care visits; free behavioral health specialists; mental health app subscription; retirement plans with company contributions; paid parental leave.
- **Culture**: Values of Customer First, Deliver Awesome, One Team. Focus on diversity, equity, inclusion, and belonging (DEIB) and community giving (Amwell Cares).
- **Engineering & Technical Roles**: Active openings for Sr. Software Engineer, Staff Software Engineer, Mid‑Sr. DevOps Engineer, Sr. Technical Operations Analyst. Technical team of ~176 employees (19% of workforce).
- **Location**: Boston‑based with remote/hybrid possibilities; operates across 12 countries.

## Sources
1. [amwell.com/careers](https://business.amwell.com/about-us/careers)
2. [amwell.com/about-us](https://business.amwell.com/about-us)
3. [linkedin.com/company/amwellcorp/jobs](https://www.linkedin.com/company/amwellcorp/jobs)
4. [amwell.com](https://business.amwell.com/)
5. [job‑boards.greenhouse.io/amwell](https://job‑boards.greenhouse.io/amwell)

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