---
title: 'Implementation Manager at Ansa'
canonical: 'https://feeny.ai/job/implementation-manager-ansa-san-francisco-jrwgxztpeba5'
type: 'job'
last_seen: '2026-09-11'
---

# Implementation Manager at Ansa

- **Company:** Ansa
- **Location:** San Francisco, CA
- **Posted:** 2025-09-18
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/ansa/jobs/4926446008

## Job description

It’s time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.

Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.

As an Implementation Manager, you’ll be the bridge between our customers and our technology, ensuring seamless integrations and long-term success. You’ll work closely with merchants ranging in size from mid-market through enterprise, and operate cross functionally across go-to-market, product, and engineering. If you love problem solving, project management and merchant collaboration, this is the role for you!

👋🏼 About You

- 3-5+ years of experience in implementation, technical account management, or customer onboarding—especially in fintech, payments, or SaaS.
- A customer-first mindset, with a passion for making complex solutions feel simple and intuitive.
- Technical fluency, including experience working with APIs, SDKs, system integrations, and financial technology solutions (coding experience is not required but is a plus).
- Strong communication and problem-solving skills, with the ability to connect with clients across industries and levels of technical expertise.
- Project management experience, with the ability to juggle multiple priorities in a fast-paced environment.
- A growth mindset—you're adaptable, eager to learn, and excited about solving new challenges.
- Experience working with diverse teams and customers, and a commitment to fostering an inclusive environment.
- Own the outcome, do what it takes to keep merchant implementations on schedule and on track to deliver value to our customers.

🤝 What will you be doing?

- Lead customer onboarding and implementation design and manage implementation plans for our merchants. Taking over after the sales process and sticking with the customer to ensure their success.
- Understand and translate merchant business needs and ensure the solution we are creating with the merchant will meet (🤞🏼exceed) their needs.
- Provide hands-on support with API and SDK integrations, flow of funds, accounting, system configurations, and wallet launch best practices.
- Educate and empower merchants ensuring they feel confident using our tools and maximizing their value.
- Manage multiple projects simultaneously keeping projects on track with internal and external stakeholders informed.
- Champion merchant feedback advocating for improvements that make our product more user-friendly and impactful.
- Do what it takes to get merchants live, on time, with solid integrations which are designed for success.

🪩 Our Culture

We’re a small team with a big mission. That means we have to hold ourselves to a high bar, by design. With limited resources and high ambition, excellence in quality, communication, and ownership, ambition isn’t optional — it’s how we move forward.

- Ownership — if you see it, you take it. We don’t wait to be told.
- Nosiness — curiosity across boundaries, asking questions, stepping beyond scope to solve problems.
- High agency — proactive and self-directed. You move the work, not the other way around.
- Accountability — we do what we say, and communicate proactively.
- Relentless drive — we work with focused intensity and follow through, even when it’s hard.
- Thoughtful execution — shipping work that’s not just fast, but intentional. Think about how decisions today will affect us down the road.
- Pride in your craft — we sweat the details and take our work personally, because it reflects who we are.
- Kindness and trust — we give each other respect, empathy, and the benefit of the doubt. We assume good intent and act like teammates.

## About Ansa

## Company Overview
- **One-liner**: Ansa is developing an enzymatic DNA synthesis platform to write long, high-fidelity genes from scratch, dramatically accelerating biotechnology research and manufacturing.
- **Entity Type**: Private (Series A)
- **Headquarters**: Emeryville, California, USA
- **Founded**: 2018
- **Founders**: Daniel Lin-Arlow, Sebastian Palluk

## Core Business
- **Primary industry**: Synthetic Biology / Biotechnology / DNA Synthesis
- **Target customers**: B2B – life sciences researchers, biopharma companies, synthetic biology firms, diagnostics and therapeutics developers, and bio-manufacturing organizations.
- **Mission statement**: "Revolutionize the way we make DNA."

## Products & Services
- **Custom DNA Synthesis (Enzymatic)**: Ansa’s core service produces long, complex, high-fidelity DNA sequences using a proprietary enzymatic process (published in *Nature Biotechnology*). This is a **service** offering that replaces traditional chemical-based gene synthesis, enabling faster turnaround and access to sequences that are difficult or impossible to synthesize chemically.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric (Funding)**: Ansa has raised a total of **$28 million** in known funding (Seed + Series A).
- **Notable Investors/Partners**: Lead investors include **Felicis Ventures** and **Northpond Ventures**. Other backers include **Hummingbird Ventures** and **Civilization Ventures**.
- **Growth Signals**: The company has moved from R&D into commercial production, recently launching its first custom gene synthesis service. It is actively scaling manufacturing through automation and process engineering (as evidenced by a new "Senior Director, Technical Operations & Automation" role). The technology was validated by publication in a top-tier scientific journal (*Nature Biotechnology*).

## Competitive Advantages
- **Enzymatic Moat**: Unlike nearly all competitors that use chemical (phosphoramidite) synthesis, Ansa uses an engineered template-independent DNA polymerase to build DNA. This enzymatic approach enables the synthesis of longer, more complex sequences with fewer errors, addressing a key bottleneck in the industry.
- **Hard Tech + Biology**: The platform is a deep integration of molecular biology, protein engineering, and custom instrumentation, creating a significant barrier to replication.
- **Founding Team Expertise**: The founders are domain experts who developed the core technology at the Joint BioEnergy Institute (JBEI) and UC Berkeley.

## Strategic Focus
- **Scale & Commercialization**: Ansa’s current priority is scaling its manufacturing capacity from R&D to industrial production. This includes building lab automation, process engineering teams, and QA/ISO readiness.
- **Product Expansion**: The company is expanding its product management and commercial teams to bring its enzymatic synthesis service to a broader customer base in therapeutics, diagnostics, and bio-manufacturing.
- **Automation & Data**: A strong focus on informatics (Bioinformatics Data Scientist role) and instrument control software to drive yield, reduce cost, and optimize the synthesis process.

## Why Work Here
- **High-Impact Mission**: Employees directly enable the next generation of biotech solutions for climate change, healthcare, and food security.
- **Culture Values**: The company emphasizes **innovation** (rigorous engineering), **collaboration** (transparency, humility), and **care** (kindness, respect, high-trust environment).
- **Location & Policy**: Based in Emeryville, CA (San Francisco Bay Area). Roles are primarily **in-office**, with some hybrid flexibility noted for certain positions.
- **Compensation & Benefits**: Competitive base salaries, stock options, comprehensive medical/dental/vision for employees and dependents, 401k, flexible vacation, and parental leave.
- **Team Size**: Approximately 94 employees, offering a tight-knit, cross-disciplinary environment (biology, chemistry, software, hardware, engineering).

## Sources
1. [ansabio.com](https://ansabio.com/company/careers/)
2. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/ansabiotechnologies)
3. [builtin.com](https://builtin.com/company/ansa-biotechnologies/jobs)

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