---
title: 'Implementation Manager at Benchling'
canonical: 'https://feeny.ai/job/implementation-manager-benchling-san-francisco-pqcjfhad3mec'
type: 'job'
last_seen: '2026-09-10'
---

# Implementation Manager at Benchling

- **Company:** Benchling
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/benchling/6a18cd23-4c31-4df5-b321-442037b48b3a

## Job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

## ROLE OVERVIEW

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together. To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.

## RESPONSIBILITIES

- Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
- Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Develop and optimize enterprise training programs including written and video collateral.
- Identify and work with sales on opportunities for account expansion post go-live.

## QUALIFICATIONS

## Requirements

- Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
- At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
- Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
- Ability to travel up to 25% based on customer and project needs.

Bonus if you have:

- Experience using Benchling, especially if you’ve been a Benchling administrator.
- Software Implementation experience, preferably with a SaaS software company.

## HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#LI-Hybrid #BI-Hybrid Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

## About Benchling

## Company Overview
- **One-liner**: Benchling provides a cloud-based platform for biotechnology research and development, uniting data, automation, and AI to accelerate scientific discovery.
- **Entity Type**: Private (Series F)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2012
- **Founders**: Sajith Wickramasekara, Ashu Singhal

## Core Business
- **Primary industry/industries**: Life Sciences Software, Biotechnology R&D, Scientific Cloud Computing
- **Target customers**: B2B; biopharma companies (including more than half of the world's top 50), academic labs, agritech, and industrial biotech organizations.
- **Mission or purpose statement**: "To unlock the power of biotechnology" by helping scientists unite data, automation, and AI to bring new products and discoveries to life faster.

## Products & Services
- **Benchling Platform (R&D Cloud)**: A unified, cloud-based platform for biotech R&D. It includes an electronic lab notebook (ELN), laboratory information management system (LIMS), and scientific data management. It allows teams to plan, record, and share experiments, automate workflows, and use AI tools.
- **Benchling AI**: An integrated AI layer that includes "The AI Scientist," which connects predictive models, structured data, and wet lab execution into a single loop. It designs experiments, routes lab automation, captures results, and recommends next steps.
- **Developer Platform**: An open, flexible platform with APIs, app integrations, and a custom interface designer, allowing organizations to build custom apps and connect data from instruments and other software.
- **Services & Support**: Implementation, advisory, and support services from a team of experts. Also offers "Benchling Learning Labs" for team training and certification.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last reported valuation was $6.1 billion in 2021 after a Series F round).
- **Key Metric**: Total funding of **$412M** across 8 rounds. Annual revenue is estimated at **$50M** (per LinkedIn).
- **Notable Investors/Partners**: Menlo Ventures, Sequoia Capital, Accel, Y Combinator, and others. Customers include Sanofi, Moderna, and more than half of the world's top 50 biopharma companies.
- **Growth Signals**: Over 200,000 scientists use the platform; trusted by 1,300+ organizations; 642 employees with 2.2% YoY headcount growth; active job postings (49 open roles); LinkedIn follower growth of 28.4% year-over-year.

## Competitive Advantages
- **Purpose-built for biology**: Unlike generic software, Benchling is built specifically for complex life sciences R&D, modeling data for biomolecules, cell lines, and more.
- **AI-native platform**: AI is embedded at every step, with "The AI Scientist" closing the loop between experiment design, execution, and data capture.
- **Network effects**: Over 200,000 scientists and 1,300+ organizations use the platform, creating a strong ecosystem and data network effect.
- **Deep industry penetration**: Trusted by more than half of the world's top 50 biopharma companies, providing a strong moat against competitors.
- **Open and flexible**: Offers APIs, integrations, and a custom interface designer, allowing it to adapt to diverse scientific workflows.

## Strategic Focus
- **AI-first R&D**: Deeply integrating AI agents and models into the scientific workflow to compress decades of R&D into years.
- **Platform expansion**: Continuing to build out the "AI Scientist" capability and expanding the developer platform for custom applications.
- **Customer growth**: Deepening relationships with existing enterprise customers (top 50 biopharma) while expanding into adjacent fields like agritech and industrial biotech.
- **International presence**: Operating in 15 countries, including Switzerland, UK, France, Denmark, and Canada, with continued global expansion.

## Why Work Here
- **Mission-driven work**: Employees directly contribute to accelerating breakthroughs in medicine, agriculture, and materials science.
- **Culture of curiosity**: The company emphasizes a growth mindset, continuous learning, and treating mistakes as opportunities to reflect and grow.
- **Strong benefits**: Includes dedicated mental health benefits (therapy sessions), monthly wellness stipend, winter holiday shutdown, and active employee resource groups (ERGs) with executive sponsorship.
- **Community and connection**: Regular social hours, themed all-hands meetings, cross-functional events, and a strong emphasis on building community both in-person and virtually.
- **Hybrid/Office policy**: Has offices in multiple locations (San Francisco, and international offices in Switzerland, UK, France, Denmark, Canada) with in-person social hours and team events.
- **Engineering culture**: Nearly half the team comes from an R&D background, blending scientific and technological expertise. Open roles include Software Engineer (Agents, Developer Platform), Engineering Leader (Molecular Biology, Infrastructure), and more.

## Sources
1. [benchling.com](https://www.benchling.com/)
2. [benchling.com/about-us](https://www.benchling.com/about-us)
3. [benchling.com/careers](https://www.benchling.com/careers)
4. [benchling.com/life-at-benchling](https://www.benchling.com/life-at-benchling)
5. [linkedin.com/company/benchling](https://www.linkedin.com/company/benchling)

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