---
title: 'Implementation Manager, Commercial at Engine'
canonical: 'https://feeny.ai/job/implementation-manager-commercial-engine-chicago-8f6e9axy3xgw'
type: 'job'
last_seen: '2026-10-14'
---

# Implementation Manager, Commercial at Engine

- **Company:** Engine
- **Location:** Chicago, IL
- **Compensation:** $12k–$130k
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/engine/jobs/8014724003

## Job description

## About Engine

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most important new customers, setting them up for long-term success on the platform. You'll craft tailored rollout plans, drive product adoption across our full suite, and partner closely with Sales and Account Management to deliver a smooth handoff into the customer lifecycle. This is a high-impact role where innovation meets collaboration, and where the work you do directly shapes how quickly and deeply new customers embrace Engine.

Note: this role requires that you work 3 days/week from our Chicago office at 500 W Madison St, Chicago, IL 60661

Your Mission:

- Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M), setting the foundation for lasting partnerships.
- Drive product adoption across Engine's full suite during a customer's first months on the platform.
- Partner with Sales and Account Management to unlock new opportunities and deliver a seamless customer experience from signed contract to first booking.
- Lead implementation and onboarding processes that scale efficiently, driving adoption in the first year and preparing customers for a smooth transition to their dedicated Account Manager.
- Serve as a trusted advisor to customers by leading key meetings, delivering training, and ensuring every interaction with Engine exceeds expectations.

What You’ll Bring to Engine:

- Minimum 3 years of experience in sales, account management, customer success, or implementation
- Subject matter expertise in onboarding and customer success, with a track record of thriving in fast-paced, innovative environments
- A problem-solver's mindset. You anticipate customer needs, remove friction, and build conviction through consultative conversations.
- Comfort owning ambitious performance goals, including high win rates through onboarding milestones, meeting weekly customer engagement targets (roughly 15 customer meetings per week), and hitting adoption benchmarks in the first six months of a customer's lifecycle
- Strong cross-functional skills across Sales, Account Management, and customer-facing teams
- Bonus points if you're fluent in building configuration and rollout plans, drafting mutual success plans, and coordinating handoffs across GTM teams

Applications for this role will be accepted through November 6, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. OTE Compensation In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will share your complete compensation package as you move through the process.

Total OTE Range (Base Salary + Variable) $12,000—$130,000 USD

The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits:

- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at [engine.com/culture](https://engine.com/culture)
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more

## About Engine

## Company Overview
- **One-liner**: Engine (formerly Hotel Engine) provides an all-in-one travel management platform that lets businesses book flights, hotels, and cars, with exclusive rates and no booking fees.
- **Entity Type**: Private (funding stage: Series C, 2024)
- **Headquarters**: Denver, Colorado, USA (implied by job locations and history)
- **Founded**: 2018 (as Hotel Engine, spun off from Travelers Haven)
- **Founders**: Elia (full name not provided in search results; CEO Elia stepped down from Travelers Haven to focus on Hotel Engine in 2021)

## Core Business
- **Primary industry**: Business travel management / Travel technology (SaaS platform)
- **Target customers**: B2B – small to large businesses, groups, event teams, crews; also serves individual business travelers
- **Mission statement**: “To make travel effortless and give businesses, big and small, the opportunity to enjoy the journey again.”

## Products & Services
- **[Engine Platform]**: All-in-one booking platform for flights, hotels, and cars. Includes consolidated billing (DirectBill), flexible cancellation (FlexPro), spend controls (Engine X virtual cards), and reporting/insights. Free to use with no contracts; revenue from commissions and premium features.
- **[Engine Rewards]**: Loyalty program that stacks with hotel loyalty points, offering up to 10% back.
- **[Engine X]**: Corporate card and spend management solution integrated with the booking platform.
- **[Partner Hub / Groups]**: Tools for group travel coordination and partner integrations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Triple-digit growth; trusted by over 1,000,000 travelers and 20,000+ businesses; average travel savings of up to 60%.
- **Notable Investors**: Blackstone, Elefund, Telescope Partners, Permira (industry-leading investors)
- **Growth Signals**: Rebranded from Hotel Engine to Engine in 2024, expanding beyond hotels into flights and cars. Added 100+ new features in recent period. New executive leadership team. Remote-first hiring across US and LATAM.

## Competitive Advantages
- **Exclusive rates and no fees**: No booking fees, no contracts – saves businesses up to 60% on travel.
- **All-in-one platform**: Combines booking, expense management, and reporting in a single solution.
- **Flexibility**: FlexPro allows free changes/cancellations; DirectBill simplifies invoicing.
- **Scale and trust**: Over 1 million travelers and 20k+ businesses use the platform.

## Strategic Focus
- **Current priorities**: Continued platform expansion (flights, cars, groups), deepening integrations (ERP, HR, workplace tools), and scaling the sales and engineering teams. Emphasis on data-driven insights and automation to simplify trip management.

## Why Work Here
- **Culture**: High-agency, ownership-driven environment. Core values: “Drivers, not Passengers,” “Customer Obsessed,” “Speed with Precision,” “Deliver Results.” Described as electric, with a bias for action and high standards.
- **Remote/Hybrid**: Fully remote roles for US and LATAM (some sales roles in Chicago, Denver, Tempe). Remote-first culture.
- **Benefits**: Unlimited PTO, stock options for all full-time employees, 401(k) with company match, medical/dental/vision, mental health support, family leave, global lodging discounts, paid volunteer time.
- **Engineering culture**: Emphasis on innovation, high standards, and moving fast without cutting corners. Open roles include senior and staff engineers, data scientists, product managers.

## Sources
1. [engine.com](https://engine.com/) – Company homepage with product details
2. [engine.com/about-us](https://engine.com/about-us) – Company history, mission, investors
3. [engine.com/careers](https://engine.com/careers) – Careers page with open positions and benefits
4. [engine.com/culture](https://engine.com/culture) – Culture memo, operating principles, DNA
5. [job-boards.greenhouse.io/engine](http://job-boards.greenhouse.io/engine) – Current job listings (59 roles)

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