---
title: 'Implementation Manager at Conduit Health'
canonical: 'https://feeny.ai/job/implementation-manager-conduit-health-new-york-rmrxs9ghpdvp'
type: 'job'
last_seen: '2026-09-15'
---

# Implementation Manager at Conduit Health

- **Company:** Conduit Health
- **Location:** New York, NY
- **Compensation:** $100k–$140k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/conduit-health/050d57b6-e7c6-4f4e-8350-f67fa3af8da5

## Job description

## About Conduit Health

Conduit Health is transforming one of the hardest, most outdated corners of post-acute care — getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks — while we handle every step behind the scenes.

## The Role

We’re looking for an Implementation Manager to optimize state launches, payor implementations, partnerships, or high-impact projects across the company. You’ll work closely with multiple teams to plug in where the team needs most. This role offers a unique opportunity to shape operations and expansion in a high-growth startup environment, working hands-on with industry leaders and driving impact across our patient population. The Implementation Manager leads new implementations - state expansions, payor launches, and cross-functional initiatives - from buy-in through execution, reporting to the Head of Operations. Sitting on the DME Operations team, they own the project management of these launches and act as the connective tissue across Clinical Ops, Support, Payor Development, and Product, actively gathering deliverables to keep commitments on track and things moving. The role fills the gap between strategy and delivery: someone accountable for making sure new initiatives actually land, rather than stalling in the handoffs between teams.

## Who You Are

- Organization is in your DNA. You bring clarity to chaos, simplify complex details, and surface information for who needs it most.
- Execution-Focused & Detail-Oriented: You know what is needed to take a project from 0 to 1, and you thrive in organizing both the small and big details.
- Collaborative Leader: You get buy-in across teams and levels across the organization.
- Project Management: You keep team members and to do lists on track to get us where we need to go.
- Tech-Savvy & Efficiency-Focused: You use systems, tools, and metrics to drive continuous improvement.

Examples of What You'll Do

- Own new state expansions - from post-diligence handoff through go-live - building the launch plan, timeline, and punch list, and driving every workstream to its date.
- Lead payor implementations and launches, coordinating the eligibility, credentialing, billing, and fulfillment readiness that turns a signed contract into live patients.
- Act as the connective tissue across M&A, Clinical Ops, Support, Payor Development, and Product - chasing commitments, unblocking handoffs, and keeping launches moving when they would otherwise stall.
- Build and own the source-of-truth launch and expansion trackers so everyone knows what is done, what is next, and who owns it.
- Run kick-offs, surface risks early, and course-correct before a slipped dependency becomes a missed launch.
- Potentially own the network contracting admin the land-and-expand model runs on, standardizing work currently split across the team.
- Report against launch KPIs - on-time launches, states executed, payors launched - and turn what you learn into repeatable playbooks.

## What You'll Bring

- Organization and structure-building are your superpower - you turn ambiguity into clear plans, trackers, and detailed punch lists (eg via Miro, Figma, Excel, Asana, Jira).
- Proven project management: you can point to an initiative you took from 0 to 1 and explain exactly what moved it (even if you did not do every piece yourself).
- Stakeholder management and a track record of getting buy-in across teams and levels.
- Expert-level, clear communication tailored to different stakeholders - no AI slop, no jargon dumps.
- High attention to detail and the ability to hold many moving parts at once without dropping threads.
- A passion for using systems, tools, and metrics to improve processes and the patient experience.
- Bonus points if you have:
- Management consulting or a similar structured problem-solving background - this role is a natural landing spot for someone moving from consulting to in-house.
- Healthcare, DME, or health-tech experience. A real plus, but not required - we will teach you the domain.
- Experience in a high-growth startup or scaling environment.
- Exposure to M&A integration or post-acquisition operations.

Values

- Excellence, Not Perfection – We set a high bar for our work and impact, but we don’t get lost in endless polish for polish’s sake. We focus on results that matter.
- Urgency, Not Chaos – We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout.
- Systems, Not One-Offs – Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better.
- Committed, Not Just Here – We show up engaged, proactive, and ready to go above and beyond. It’s not about working 24/7 — it’s about caring deeply and leaning into our shared mission. The outcomes you drive are what matter most.
- Crush Goals, Not Souls – We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often.

## Compensation & Benefits

- Competitive salary with performance-based incentives.
- Flexible working environment (3 in-office days per week in New York).
- Unlimited PTO + 9 company holidays.
- Direct mentorship and growth opportunities with senior leadership.

## Equal Opportunity

Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Location: New York City | Type: Full time | Hybrid | Department: Operations | Salary: 100k-140k

## About Conduit Health

## Company Overview
- **One-liner**: Conduit Health makes it easy for Medicare and Medicaid patients to get essential home medical supplies fully covered by insurance, by integrating clinical evaluation, insurance authorization, and supply fulfillment into one seamless platform.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, USA
- **Founded**: 2023
- **Founders**: Natan Wise (CEO) and Rocky Seftel (CPO)

## Core Business
- Primary industry/industries: Healthcare technology, Durable Medical Equipment (DME), Insurance navigation
- Target customers: B2C (Medicare and Medicaid patients and their caregivers) and B2B (MLTSS plans, home care agencies, discharge planning teams, skilled nursing facilities, case management organizations)
- Mission or purpose statement: To make it easier for patients to access what they're already entitled to — insurance-covered home medical supplies — so they can stay healthy and independent at home.

## Products & Services
- **Platform/Service**: A consumer-facing platform that connects patients with licensed clinicians over a quick phone or video call, verifies insurance eligibility, and handles all prescriptions and paperwork to deliver medical supplies directly to the patient's door with easy monthly re-ordering.
- **CareOS (Proprietary AI Engine)**: The Conduit Authorization and Reimbursement Engine, an agentic AI platform trained on 50,000+ patient interactions. It predicts coverage and automates payer workflows in real time to accelerate approvals and cut through insurance bottlenecks.
- **Product Catalog**: A wide range of DME including adult diapers, pull-ups, chux, liners, pads, transport chairs, rollators, walkers, manual wheelchairs, Hoyer lifts, and continuous glucose monitors (e.g., Dexcom G7, FreeStyle Libre 2+ and 3+).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — $22 million (raised $17M Series A in March 2026, led by Drive Capital, with participation from XYZ Ventures, Twelve Below, Eniac Ventures, and others) [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
- **Notable Investors/Partners**: Drive Capital, XYZ Ventures, Twelve Below, Eniac Ventures, Diede van Lamoen [conduithealth.com](https://www.conduithealth.com/about)
- **Growth Signals**: Over 50,000 patients served since its public launch in late 2024. The company saw more patients in February 2026 than in the entire first half of 2025. Its payer network includes more than 100 health plans covering nearly 90 million lives. Product catalog has increased four times over since launch. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Competitive Advantages
- **Vertically Integrated Model**: Conduit consolidates clinical evaluation, insurance authorization, and fulfillment under one roof, eliminating the administrative handoffs that typically delay access for weeks.
- **CareOS Moat**: A proprietary AI engine trained on 50,000+ cases that codifies hundreds of thousands of payer-specific rules. It gets stronger with every new case, creating a data network effect that is difficult to replicate.
- **Zero Cost to Patients**: Everything is fully covered by insurance — no out-of-pocket costs, no insurance forms, and no need to visit a doctor beforehand, dramatically lowering the barrier to access.
- **Consumer-First Approach**: Unlike traditional DME suppliers, Conduit is built for the patient experience, with a quick online intake, telehealth consults, and automated monthly resupply.

## Strategic Focus
- **Current Priorities**: Continue scaling the vertically-integrated model to serve the growing aging-at-home population. Expand the payer network and product catalog. Leverage CareOS to take on more denial risk and standardize workflows.
- **Future Vision**: Expand beyond DME into a broader range of insurance-covered services for home healthcare, including transportation to medical appointments, medically-tailored meals, and home modifications. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Why Work Here
- **Culture Highlights**: Mission-driven team with genuine excitement for improving home healthcare. High-trust, autonomous environment where egos are left at the door. They move fast and have fun. [conduithealth.com](https://www.conduithealth.com/careers)
- **Remote/Hybrid Policy**: Hybrid model — collaborate in the NYC office 3 days a week, with flexibility to work remotely the rest of the time. [conduithealth.com](https://www.conduithealth.com/careers)
- **Notable Perks**: Competitive salary and equity, unlimited PTO, comprehensive medical/dental/vision coverage. [conduithealth.com](https://www.conduithealth.com/careers)
- **Engineering Culture**: Building a new system for healthcare at home. Opportunity to work on a cutting-edge agentic AI platform (CareOS) that directly impacts patient outcomes. Currently hiring across Engineering, Product, Operations, and Growth. [conduithealth.com](https://www.conduithealth.com/careers)

## Sources
1. [conduithealth.com](https://www.conduithealth.com/)
2. [conduithealth.com/about](https://www.conduithealth.com/about)
3. [conduithealth.com/careers](https://www.conduithealth.com/careers)
4. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
5. [cbinsights.com](https://www.cbinsights.com/company/conduit-health)

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