---
title: 'Implementation Manager at Courier Health'
canonical: 'https://feeny.ai/job/implementation-manager-courier-health-new-york-new-york-dh4ta7j9yz0g'
type: 'job'
last_seen: '2026-09-11'
---

# Implementation Manager at Courier Health

- **Company:** Courier Health
- **Location:** New York New York, United States
- **Posted:** 2025-08-16
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/courierhealth/jobs/4830159007

## Job description

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

Come Build with Us

We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you'll love it here.

The Opportunity

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies — and every customer we bring live is another set of patients we reach. How quickly and cleanly a pharma client goes live on our platform decides how soon that impact lands. This role owns that.

As Senior Implementation Manager, you'll own the full implementation lifecycle for a portfolio of pharma and life sciences clients — from kickoff through go-live and hypercare — serving as the primary technical point of contact who turns complex client requirements into configured, integrated, working systems.

You'll work directly with senior client executives and engineering teams on high-stakes launches where the details matter. You'll shape how we implement, not just execute someone else's playbook — the methodology, tooling, and best practices are still being built, and you'll help build them. If you want real ownership over outcomes that reach patients, this is it.

## What You'll Build

Launches that land on time. You'll own the full implementation lifecycle for a portfolio of pharma and life sciences clients — kickoff to go-live to hypercare. You'll manage scope, timeline, risk, and stakeholder communication across engagements that span client IT, brand teams, hub operations, and specialty pharmacy partners. When a risk shows up, you surface it early and drive it to resolution across internal and external teams. No surprises at go-live.

Integrations that hold up under real data. You're the primary technical point of contact during implementation. You translate client business requirements into configured workflows, integration designs, and system architecture decisions, then partner with client engineering and IT to scope, design, and validate the data integrations — vendor feeds, third-party APIs, the messy real-world landscape. Coding isn't the job; technical depth is.

Clients who adopt, not just sign. You'll lead discovery sessions to understand each client's program goals, patient journey workflows, and data sources, then document requirements and produce the solution design that guides the build. You'll run client-facing training and write the documentation that makes adoption stick. Going live is the start, not the finish line.

A sharper way to implement. You'll help build the methodology, tooling, and best practices for a growing team — the playbook gets better because you're here. You'll carry what you learn back to Engineering and Product, influencing the roadmap and advocating for the platform capabilities that serve the pharma and life sciences vertical.

What Makes You Successful

- 5+ years in a customer-facing implementation, project management, solutions engineering, or technical consulting role at a SaaS company.
- A track record of independently owning complex, multi-phase enterprise implementations involving multiple client stakeholders and technical workstreams.
- Strong technical fluency — you can hold your own on API integrations, data mapping, system architecture, and configuration logic with client engineering teams. Coding isn't required, but technical depth is essential.
- Excellent project management skills — you keep competing priorities moving across a portfolio of active engagements.
- High emotional intelligence, curiosity, and empathy, with the ability to build trust with executive and technical stakeholders alike.
- A proven ability to work with senior client executives on high-stakes, time-sensitive issues.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
- Comfortable operating with autonomy and ambiguity at an early-stage company.
- Able to travel periodically for on-site client engagements (approximately 10–20%).
- Experience working with pharma, life sciences, specialty pharmacy, or healthcare clients is strongly preferred.

Bonus points if:

- You're familiar with patient support programs, hub services, or specialty pharmacy workflows.
- You've worked with CRM platforms (Salesforce, Veeva) or healthcare interoperability standards.
- You've done this at a high-growth health tech or pharma tech company.
- You hold a PMP or equivalent project management certification.

## Benefits

- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend

The annual salary range for the target level for this role is $140,000 - $175,000 + equity + benefits, including medical, dental, and vision. Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

## About Courier Health

## Company Overview
- **One-liner**: Courier Health provides an AI‑powered patient experience platform that helps biopharma companies support patients with chronic and rare diseases from diagnosis through long‑term therapy adherence.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States (NoMad neighborhood)
- **Founded**: 2021
- **Founders**: Danny Sigurdson (CEO)

## Core Business
- Primary industry: Healthcare IT / Life Sciences Software
- Target customers: Biopharma companies (Field Access, Patient Services, and Marketing teams) – B2B Enterprise
- Mission: “Reinvent how people living with chronic and rare diseases are supported – ensuring patients can start and stay on game‑changing, life‑altering therapies.”

## Products & Services
- **Courier Health Platform (Patient Experience Command Center)** – A purpose‑built SaaS platform that unifies patient data across the care journey, automates workflows, and uses AI to surface insights. Modules include:
  - **Command Center for Field Access** – End‑to‑end visibility and control, enabling Field Access and Reimbursement teams to operate more efficiently.
  - **Patient Services Backbone** – Connects diverse data systems and partners to orchestrate the next best action for patient support.
  - **AI‑Powered Insights** – Purpose‑built for biopharma, providing predictive analytics to identify issues before they escalate and improve patient outcomes.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric** (private): **$70.45M total funding** – Seed ($4M, Aug 2021), Series A ($16.5M, Jul 2024, led by Norwest), Series B ($50M, Apr 2026, led by Oak HC/FT with participation from Norwest and Work‑Bench) [courierhealth.com](https://www.courierhealth.com/) | [linkedin.com](https://www.linkedin.com/company/courierhealth)
- **Notable Investors/Partners**: Oak HC/FT (lead Series B), Norwest Venture Partners, Work‑Bench
- **Growth Signals**:
  - Headcount: **92 employees** (+64.9% YoY); 51–200 range [linkedin.com](https://www.linkedin.com/company/courierhealth)
  - 21 active job postings (400% growth year over year in openings) [greenhouse.io](https://job-boards.greenhouse.io/courierhealth)
  - Claimed double‑digit improvements in patient starts, 67% reduction in time‑to‑start, 7× team efficiency, >15% increase in 6‑month persistency [courierhealth.com](https://www.courierhealth.com/)

## Competitive Advantages
- **Purpose‑built for biopharma**: The only platform 100% focused on biopharma commercial teams (Patient Services, Market Access) – not a generic CRM or healthcare IT solution.
- **AI‑native**: AI purpose‑built for biopharma patient journeys, providing predictive insights and automation that improve persistency and team productivity.
- **Mission‑driven**: Strong patient‑centric culture that attracts talent passionate about healthcare outcomes.
- **Proven outcomes**: Reported 15%+ increase in patient starts and 67% faster time‑to‑start, creating clear ROI for clients.

## Strategic Focus
- Scale the AI‑powered platform across more biopharma clients and therapy areas.
- Continue investing in product innovation and data integration to break down silos across the patient journey.
- Grow commercial and client solutions teams (indicated by active hiring in Client Solutions, Sales, and Engineering).
- Expand from Series B funding led by Oak HC/FT to accelerate market penetration.

## Why Work Here
- **Mission**: Opportunity to work on a meaningful problem – improving outcomes for people with chronic and rare diseases.
- **Culture**: Office‑first (4 days/week in‑person in NoMad, NYC) with flexibility as needed. Values include “Patients are our North Star,” “Think like an owner,” “Accountability leads to growth” [courierhealth.com/careers](https://www.courierhealth.com/careers)
- **Perks**: Competitive pay, medical/dental/vision, 401(k) match, unlimited PTO, paid parental leave, healthy lifestyle stipend, employee referral program.
- **Engineering**: Growing engineering team (Senior, Staff, Customer Engineer roles); emphasis on building complex, mission‑critical healthcare software. Talent sourced from companies like Veeva, Flatiron Health, Medidata, and Capital One.
- **Growth**: 64.9% headcount growth YoY; strong funding and expanding client base signal a high‑growth trajectory.

## Sources
1. [courierhealth.com](https://www.courierhealth.com/)
2. [courierhealth.com/about-us](https://www.courierhealth.com/about-us)
3. [courierhealth.com/careers](https://www.courierhealth.com/careers)
4. [greenhouse.io](https://job-boards.greenhouse.io/courierhealth)
5. [linkedin.com](https://www.linkedin.com/company/courierhealth)

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