--- title: 'Implementation Manager (Customer Success) at Kenko AI' canonical: 'https://feeny.ai/job/implementation-manager-customer-success-kenko-ai-bengaluru-ehk7040dw4wg' type: 'job' last_seen: '2026-09-12' --- # Implementation Manager (Customer Success) at Kenko AI - **Company:** Kenko AI - **Location:** Bengaluru, India - **Work type:** onsite - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/kenko/f63ed542-7b63-437c-917c-6efe2f5963c7 ## Job description ## About Kenko Kenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow. We're backed by industry leaders from Meta, GitLab, and Freshworks and have raised $3.2M in venture funding. We're building in a large, rapidly evolving industry—and we're still early enough that every great hire can have a meaningful impact. ## About the Role As an Implementation Manager, you will be a highly customer-facing role, owning the journey from signed customer → successfully live. You'll work directly with business owners and operators to understand how their business works, configure Kenko around their needs, train their teams, and make sure they are set up to get value from the platform. You'll also work closely with Sales, Product, Engineering, Support, and Customer Success to solve problems and keep implementations moving. This is a role for someone who loves customers, software, problem-solving, and getting things done. ## Role Details - Location: Bengaluru, India — In-office - Working hours: 8:00 PM – 5:00 AM IST, aligned with US/PST hours - Role type: Full-time - Function: Post-Sales / Customer Success ## What You'll Own - Own the end-to-end implementation of new customers from handoff to launch. - Work directly with customers to understand their business, goals, workflows, and requirements. - Build implementation plans, manage timelines, and keep customers and internal teams aligned. - Configure and train customers on Kenko and ensure they are confident using the platform. - Identify risks and blockers early and drive them to resolution. - Become a deep product expert and help customers get the most from Kenko. - Partner with Product, Engineering, Support, Sales, and Customer Success to solve customer problems. - Identify recurring challenges and turn them into better processes, playbooks, and product feedback. ## What We're Looking For - 2+ years of experience in SaaS implementation, onboarding, project management, Customer Success, or a similar customer-facing role - Experience working in a fast-paced environment with high ownership. - Strong project management and organizational skills - Excellent customer-facing communication with a consultative approach—you know how to ask the right questions, uncover needs, and guide customers. - Strong analytical and problem-solving skills - Genuine curiosity about AI, SaaS, and software. You enjoy learning how products work and becoming an expert - Strong cross-functional communication skills - A customer-first mindset and a bias toward action - Ability to manage multiple customers and priorities without losing attention to detail ## What You'll Get at Kenko - Real ownership: Help shape how we implement customers as Kenko scales - AI + SaaS exposure: Work deeply with an AI-first SaaS product and learn how AI is changing a real-world industry - Direct customer impact: Work closely with business owners and see the impact of your work firsthand - A voice in the product: Your customer insights can directly influence how we improve Kenko - Fast growth: Take on more responsibility as you develop and as the company grows - Performance bonus on top - tied to your impact and performance - Night shift allowance for our US-aligned working hours - Plenty of paid leave, including dedicated period leave for women employees ## About Kenko AI ## Company Overview - **One-liner**: Kenko AI provides an AI-powered platform that combines marketing, booking, sales, and member management for fitness and wellness studios, enabling them to acquire and retain members with minimal manual effort. - **Entity Type**: Private (Seed stage; $6.4M total funding) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Vistar Singh (CEO), Rajat Hans (CTO) ## Core Business - **Primary industry**: Fitness technology / SaaS (Software-as-a-Service) for health & wellness businesses - **Target customers**: B2B – boutique fitness studios, Pilates/Yoga studios, gyms, and multi-location franchise brands - **Mission or purpose**: To empower fitness and wellness entrepreneurs to truly own their marketing and community growth, letting AI handle the boring stuff so they can focus on building genuine connections. ## Products & Services - **Kenko Platform (All-in-One Business-in-a-Box)**: - **AI Sales Manager** – Automated lead nurturing, booking, and follow-ups via website, text, email, and social DMs. - **Website & Member App** – State-of-the-art website with instant booking and a branded mobile app for member engagement. - **AI Inbox** – Unified inbox for email, SMS, Messenger, Instagram DMs, etc., with conflict-sensing calendars. - **Scheduling & Operations** – Smart waitlists, dynamic discounts, and redesigned industry features for modern studios. - **Franchise Suite** – Centralized data and workflow management for franchise corporate teams across hundreds of locations. - **Growth Coaching** – Dedicated business growth coach and a proven 7-step playbook. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding – $6.43M (latest Seed round in 2023 led by Prime Venture Partners) - **Notable Investors/Partners**: Prime Venture Partners (lead), Antler, plus undisclosed angel investors - **Growth Signals**: - Headcount: 53 employees (+30.2% YoY) - LinkedIn followers grew 107% in the past year (6,206 followers) - Claims to have grown a studio’s annual bookings by $44k - Expanding franchise suite – targeting multi-location brands ## Competitive Advantages - **End-to-end automation**: Combines marketing, sales, scheduling, and member communication into one AI-driven platform, removing the need for multiple tools. - **AI-first approach**: AI handles repetitive tasks (booking, lead nurturing, admin) that drain studio owners’ time. - **Franchise-specific suite**: Solves data consolidation and workflow challenges across 100+ locations – a clear differentiator in the franchise fitness market. - **Human support + tech**: Dedicated growth coaches and free overnight migration make switching seamless. ## Strategic Focus - Deepen AI capabilities for hyper-personalised member experiences. - Expand franchise and multi-location partnerships (Orangetheory-like brands). - Scale sales and customer success teams to capture more of the fragmented fitness studio market. - Continue product innovation on shared inboxes, conflict-sensing calendars, and smart waitlists. ## Why Work Here - **Culture**: Mission-driven – “help people who change lives through movement do it with more ease.” Small, agile team (53 people) with a strong founder-led environment. - **Remote/Hybrid Policy**: On-site offices in San Francisco (HQ) and Mountain View, CA, plus a Bengaluru, India office. Roles posted recently (Account Executive in Bengaluru) are in-office. - **Growth Trajectory**: Rapid headcount growth (30% YoY), increasing LinkedIn presence, and recent capital raise indicate scaling phase. - **Engineering Culture**: Heavy tech stack (React Native, Python, GraphQL, Snowflake, etc.) and use of modern AI tools. Team is split ~25% technical, with room for impact in a lean startup. - **Perks**: Not explicitly listed, but the culture emphasizes community, innovation, and giving owners back their time. ## Sources 1. [gokenko.com/about](https://www.gokenko.com/about) 2. [gokenko.com/page](https://www.floorpagecom) 2. [LinkedIn company page](https://linkedin.com/company/kenkoai) 3. [Built In company profile](http://www.builtin.com/company/kenko-ai) ## Other roles at Kenko AI - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-kenko-ai-bengaluru-xxqxv0nhc6fr) — Bengaluru, India - [Marketing Manager](https://feeny.ai/job/marketing-manager-kenko-ai-bengaluru-ykpka617vf8m) — Bengaluru, India