--- title: 'Implementation Manager, Dutch Speaking at Payhawk' canonical: 'https://feeny.ai/job/implementation-manager-dutch-speaking-payhawk-barcelona-s5k9sr1xrk5s' type: 'job' last_seen: '2026-10-16' --- # Implementation Manager, Dutch Speaking at Payhawk - **Company:** Payhawk - **Location:** Barcelona, Spain - **Posted:** 2026-10-12 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.eu.greenhouse.io/payhawkio/jobs/5003094101 ## Job description Company Mission Payhawk is one AI-powered spend management platform for scaling businesses — corporate cards, expense management, procurement, and accounts payable, unified in one place. We serve finance teams across 32+ countries, cutting month-end close time and reconciling 99.7% of transactions with zero manual touch. AI runs through the platform as core infrastructure, not a bolted-on feature — and we hire the top 1% of talent in every function to keep building it that way. ## Why Payhawk Payhawk, where the bold builders make an impact. We're not a family, we're a high-performance team — and that's deliberate. We debate, ideate, and push each other to be better, because the best ideas come from direct feedback. We've already made history as Bulgaria's first unicorn, but the ambition doesn't stop there: if you want to grow fast - own it; do not wait for it. Give: Honest opinions, real ownership, a focus on outcomes. Get: A front-row seat to a market leader in one of the fastest-moving industries. ## The role, in one line You will get new customers live on Payhawk and help them get more value from it over time, from onboarding and setup through to adoption and retention. ## What you will own Customer onboarding and implementation - Lead onboarding for new customers: understand their needs, configure their Payhawk accounts and deliver tailored training. - Build and run a tailored project plan for each customer, so implementation is smooth, on time and in line with SLAs, while you manage both external and internal stakeholders. - Make sure new customers see the value of Payhawk quickly, by maximising adoption during implementation and aligning the setup with their business needs. Driving customer adoption - Use product data and insights to find ways to optimise customer setups and use cases, so customers keep getting more value from Payhawk. - Help customers scale their use of Payhawk as their business grows or their needs change, with expert guidance when they adjust their setup or adopt new features. Customer success and retention - Act as a trusted advisor, helping customers align Payhawk's capabilities with their internal processes to reach the outcomes they want. - Contribute to retention by driving high contract utilisation, product adoption and overall customer satisfaction. Continuous improvement - Collect customer feedback on product improvements and feature requests, and share it with the Product teams. - Find and propose process improvements that make onboarding and adoption better. Collaboration and knowledge sharing - Hand off qualified upsell opportunities you spot with customers to Account Executives. - Work closely with cross-functional teams to stay aligned and deliver the most value to customers. ## What you will need Must-have - 2+ years as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a recent degree in a relevant field. - The technical confidence to understand our software in full. - Native or near-native Dutch. - Excellent verbal and written communication skills. - The ability to explain complex concepts in a concrete, easy-to-understand way. - Strong organisational skills and attention to detail. - You learn fast and can keep up in a fast-growing environment. - The ability to prioritise and multitask across clients and colleagues. Nice-to-have - Experience in the fintech industry. ## What you will get - Recharge properly — 30 days of paid holiday - Change the view — a week-long exchange to London, Amsterdam, Paris, Munich, Vilnius, Berlin, Sofia, or Barcelona - Win together, celebrate together — regular team-wide events that are actually worth showing up to - Covered, properly — additional medical care - Stay in the game — a sports card, fully funded, for the gym, classes, or your sport of choice - Commute easily — a monthly travel allowance that covers getting to and from the office - Use what you build — hands-on access to the actual product you're hiring people to help build Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. ## About Payhawk ## Company Overview - **One-liner**: Payhawk is an AI-powered spend management platform that unifies corporate cards, expenses, travel, accounts payable, and procurement into a single system for global businesses. - **Entity Type**: Private (unicorn, total funding $239M) - **Headquarters**: Sofia, Bulgaria - **Founded**: 2018 - **Founders**: Hristo Borisov (CEO), Konstantin Dzhengozov (CTO), Boyko Karadzhov (COO) ## Core Business - **Primary industry**: Financial technology (fintech) – spend management and finance orchestration - **Target customers**: B2B, mid-market to enterprise, multinational companies - **Mission statement**: “Transform finance from a reactive back‑office role into a strategic engine for growth.” ## Products & Services - **Corporate Cards & Expenses** – Issue physical and virtual cards with real-time spend controls; automated receipt matching and expense reporting. - **Travel** – Book travel within policy, approve instantly, and reconcile automatically. - **Accounts Payable** – Process invoices, approve payments, and pay suppliers globally. - **Procurement** – From purchase request to compliant order with automated workflows and policy enforcement. - **Enterprise Controls** – Multi-entity visibility, approval workflows, budgets, and ERP sync. - **Global Payments by JP Morgan** – Payments in 115 currencies across 150+ countries with competitive FX and cashback. - **Artificial Intelligence (Financial Controller Agent)** – AI that chases receipts, routes approvals, codes transactions, and enforces policies automatically. ## Market Standing - **Valuation/Market Cap**: Unicorn status (valued over $1B as of 2022 Series C); exact current valuation not publicly disclosed. - **Key Metric**: Total funding raised – $239M (Series A: $20M, Series B: $112M, Series C: $100M) - **Notable Investors/Partners**: Greenoaks, Lightspeed Venture Partners, QED Investors, JP Morgan (payments partner) - **Growth Signals**: 450+ employees, 9 global offices, serving 6,000+ customers in 33 countries; claims 85% reduction in procurement cost, 93% reduction in manual work, and 40% faster travel booking for clients. ## Competitive Advantages - **Unified platform** – Replaces fragmented finance stacks (cards, expenses, AP, procurement, travel) with one system. - **AI automation** – The Financial Controller Agent reduces manual data entry and policy enforcement. - **Global payments infrastructure** – Powered by JP Morgan, covering 115 currencies and 150+ countries. - **Enterprise-grade controls** – Multi-entity visibility, granular policy enforcement, and ERP integration. ## Strategic Focus - Deepen AI capabilities to further automate finance workflows. - Expand global footprint (already in 33 countries) and grow enterprise customer base. - Continue replacing legacy point solutions with an all-in-one spend management platform. ## Why Work Here - **Culture**: Values include data-driven decision-making, humility, customer obsession, high talent density, and natural leadership. - **Work model**: Office-first with up to 4 remote work days per month and 12 “work-from-anywhere” days per year. - **Perks**: 30 days annual leave, competitive salary, additional medical care, monthly commuting allowance, sport & wellness membership pass, learning & development programs, and two annual company-wide team buildings. - **Engineering focus**: Emphasis on building the future of finance with AI and global scale; roles include Full-Stack AI Engineer, Software Engineer, Security Engineer. ## Sources 1. [payhawk.com](https://payhawk.com/) – Main product and company overview 2. [payhawk.com/careers](https://payhawk.com/en-us/careers) – Careers page with culture, values, and benefits 3. [LinkedIn](https://www.linkedin.com/company/payhawk) – Company LinkedIn profile 4. [Welcome to the Jungle (Otta)](https://app.welcometothejungle.com/companies/Payhawk) – Job listings and company details ## Other roles at Payhawk - [Business Development Representative - DACH](https://feeny.ai/job/business-development-representative-dach-payhawk-munich-ystqsnvdhz8a) — Munich, Germany - [Senior Lifecycle Marketing Manager](https://feeny.ai/job/senior-lifecycle-marketing-manager-payhawk-sofia-8g64j5e1p0yb) — Sofia, Bulgaria - [Senior Lifecycle Marketing Manager](https://feeny.ai/job/senior-lifecycle-marketing-manager-payhawk-paris-cg3cwyxyp660) — Paris, France - [Senior Lifecycle Marketing Manager](https://feeny.ai/job/senior-lifecycle-marketing-manager-payhawk-amsterdam-kjqskcnvy6fd) — Amsterdam, Netherlands - [Senior Lifecycle Marketing Manager](https://feeny.ai/job/senior-lifecycle-marketing-manager-payhawk-barcelona-wwqmrvc263s7) — Barcelona, Spain - [Senior Lifecycle Marketing Manager](https://feeny.ai/job/senior-lifecycle-marketing-manager-payhawk-london-245jy976e294) — London, United Kingdom - [Implementation Manager, Dutch Speaking](https://feeny.ai/job/implementation-manager-dutch-speaking-payhawk-sofia-36yrdrv1awph) — Sofia, Bulgaria - [Junior Compliance Officer](https://feeny.ai/job/junior-compliance-officer-payhawk-new-york-yp745db6kzww) — New York, NY - [Business Development Representative (Italian and Spanish Market)](https://feeny.ai/job/business-development-representative-italian-and-spanish-market-payhawk-barcelona-7byzjwfb8bca) — Barcelona, Spain - [Associate Product Manager](https://feeny.ai/job/associate-product-manager-payhawk-sofia-vh95q6ng80j6) — Sofia, Bulgaria