---
title: 'Implementation Manager, Financial Services at AlphaSense'
canonical: 'https://feeny.ai/job/implementation-manager-financial-services-alphasense-london-greater-london-2zz168vsvbpc'
type: 'job'
last_seen: '2026-10-15'
---

# Implementation Manager, Financial Services at AlphaSense

- **Company:** AlphaSense
- **Location:** London Greater London England, United Kingdom
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/alphasense/jobs/8816768002

## Job description

About AlphaSense:

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit [www.alpha-sense.com](http://www.alpha-sense.com). Come join us.

Location: UK Remote

Reports to: Team Lead, Strategic Deployments

## About the Role

We are seeking an organized, data-driven, and client-focused Implementation Manager to join our growing Customer Success team at AlphaSense. In this role, you will own the onboarding and rollout program for our largest enterprise clients, starting at the pre-sale handoff and running through the first 90 days of adoption. As the first hire on this team in the EMEA region, you will help shape how onboarding programs run for our largest clients in the region. You will work closely with the existing team in the US and with Account Managers and Customer Success Managers based in EMEA. You will coordinate the work that moves a newly signed client from purchase to sustained usage at scale, partnering with Account Managers and Customer Success Managers throughout. Your focus is on program coordination and driving adoption. If you've worked as an Onboarding Manager, Enterprise/Scaled Customer Success Manager, or any other form of program management role where the focus was adoption post roll-out, then this position may be a good fit for you!

## Who You Are

- 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment. Relevant backgrounds include Onboarding Manager, Enterprise or Scaled Customer Success Manager, and Professional Services or Implementation roles where the focus was rollout and adoption
- Experience working with, at, or alongside financial services organizations such as investment banks, hedge funds, private equity firms, and venture capital firms. You understand how these firms operate, who their senior decision makers are, and how research and market intelligence tools fit into their day-to-day work. Experience with investment banking and hedge fund clients is especially relevant
- Experience with change management practices that help client organizations adopt a new tool after purchase
- Sense of seeing a program through to completion and managing tasks. Familiarity with project management tools (Linear, Jira, Asana, Rocketlane) and CRM software (Salesforce) for tracking rollouts and client information is a must
- Ability to work with adoption data, read signals such as time to first login and platform utilization, understand key trends, and develop both internal and external reports. Must be proficient in Microsoft Excel or Google Sheets (pivot tables, complex formulas, data validation)
- Interest in identifying operational inefficiencies and driving organizational change through scalable processes and documentation
- Strong communication skills to work with senior client stakeholders such as managing directors and partners, ensuring internal teams are aligned and projects are on track

## What You'll Do

- Own the onboarding and rollout program for large enterprise clients, including the project plan, critical milestones, and risk mitigation, from the pre-sale handoff through the first 90 days
- Serve as one of the main points of contact for the rollout, leading regular status meetings and aligning resources across Sales, Marketing, Product, and Customer Success
- Track signals such as time to first login, percentage of users reaching first login, retention on platform, and frequency of use, then act on them alongside the account team
- Partner with Sales before close to shape the rollout plan, then hand each account to Account Managers and Customer Success Managers with a maintenance plan after roughly 90 days
- Analyze adoption trends and potential bottlenecks and translate the data into clear, actionable insights for internal teams and client stakeholders
- Identify areas for improvement in our onboarding approach, document best practices and standardized playbooks, and build scalable processes for a smoother, faster onboarding experience across future clients
- Develop an understanding of the product, the customer persona, the reason for investment, and how this maps back to the customer lifecycle

#LI-Remote AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @[alpha-sense.com](http://alpha-sense.com/) email address.
- If you’re unsure about a job posting or recruiter, verify it on our [Careers page](https://www.alpha-sense.com/careers/).

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

## About AlphaSense

## Company Overview
- **One-liner**: AlphaSense operates an AI-powered market intelligence and search platform that helps business professionals make faster, more confident decisions by synthesizing insights from a vast library of curated public and private content.
- **Entity Type**: Private (Series G, last raised ~1 month ago)
- **Headquarters**: New York, NY (441 Ninth Avenue 4th Floor, New York, 10001)
- **Founded**: 2011
- **Founders**: Jaakko (Jack) Kokko and Raj Neervannan

## Core Business
- **Primary industry/industries**: Market Intelligence, Enterprise AI, Financial Data & Analytics
- **Target customers**: B2B – serving Investment Banking, Hedge Funds, Private Equity, Asset Management, Consulting, Life Sciences & Healthcare, Tech/Media/Telecom, Energy, Industrials, Consumer Goods & Retail
- **Mission or purpose statement**: “Empower professionals to make smarter business decisions with confidence and speed.” [[glassdoor.com]]

## Products & Services
- **AlphaSense Core Search (newest release: AlphaSense X)**: AI-driven search engine that surfaces insights from millions of premium financial and business documents (company filings, broker research, expert transcripts, private data, internal content). Includes generative search with sentence-level citations and no hallucinations. Multi-agent architecture automates repeatable research tasks and synthesizes findings into reports and slides. [[alpha-sense.com]]
- **Acquired Assets (Tegus, BamSEC, Canalyst, Sentieo)**: Integrated expert call transcripts, SEC filing analytics, financial models, and quantitative data to deepen the content library.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company); total raised is **$1.747B** (Series G as of mid-2025). [[cbinsights.com]]
- **Key Metric**: Total funding of $1.747B.
- **Notable Investors/Partners**: Not listed in provided sources; partner recognition includes Cerebras Systems for accelerated AI inference. [[alpha-sense.com/about/]]
- **Growth Signals**: Trusted by 7,000+ of the world’s largest enterprises; headcount of 1,001–5,000 employees (Glassdoor); new headquarters in Hudson Yards; multiple acquisitions (Tegus, BamSEC, Canalyst, Sentieo) over the past five years; partnership with Cerebras for faster AI.

## Competitive Advantages
- **Curated & exclusive content**: Access to Tegus expert transcripts, broker research, private financial data, and company filings that competitors may lack.
- **Trusted AI**: “Sentence-level citations and no hallucinations” – GenAI outputs grounded in reliable sources with full auditability.
- **Unified workflow**: Combines discovery, reasoning, and output generation in a single platform – eliminating fragmented tools.
- **Patents**: Filed 40 patents related to computational linguistics, natural language processing, and data management. [[cbinsights.com]]

## Strategic Focus
- **Next-generation Generative Search**: Multi-agent architecture that automates research tasks and produces executive-ready reports.
- **Content expansion**: Continues to acquire and integrate high-value data sources (expert transcripts, financial models, etc.).
- **AI reliability**: Emphasizing hallucination-free outputs and sentence-level citations to maintain trust with decision-makers.

## Why Work Here
- **Culture**: Described as “product-led, growth mindset, people first.” Emphasis on empathy, inclusion, psychological safety, and work-life balance. [[alpha-sense.com/careers/]]
- **Benefits**: Comprehensive medical coverage, mental health support, wellness programs, retirement plans, stock options, financial consulting, generous time-off, volunteering opportunities, and family-friendly programs.
- **Growth**: Continuous learning, mentorship, leadership access, and career mobility across teams and regions.
- **Work environment**: “You’ll be surrounded by smart, supportive teammates” – autonomy with collaboration, fast-moving, trust-based. Offices in 7 locations; hybrid/remote policy not explicitly stated in provided sources.

## Sources
1. [alpha-sense.com](https://www.alpha-sense.com/)
2. [alpha-sense.com/careers/](https://www.alpha-sense.com/careers/)
3. [alpha-sense.com/about/](https://www.alpha-sense.com/about/)
4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-AlphaSense-EI_IE1664354.11,21.htm)
5. [cbinsights.com](https://www.cbinsights.com/company/alphasense-1)

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