---
title: 'Implementation Manager, French speaking at Payhawk'
canonical: 'https://feeny.ai/job/implementation-manager-french-speaking-payhawk-barcelona-pbddsbsactjr'
type: 'job'
last_seen: '2026-09-11'
---

# Implementation Manager, French speaking at Payhawk

- **Company:** Payhawk
- **Location:** Barcelona, Spain
- **Posted:** 2026-01-27
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.eu.greenhouse.io/payhawkio/jobs/4767464101

## Job description

Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, it is about continual learning and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

## About the role

At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from Payhawk. By combining a deep understanding of Payhawk’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success.

## Responsibilities

Customer Onboarding and Implementation:

- Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions.
- Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders.
- Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs.

Driving Customer Adoption

- Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk.
- Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities.

Customer Success and Retention:

- Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes.
- Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction.

Continuous Improvement:

- Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams.
- Identify and propose process improvements to enhance the onboarding and adoption experience.

Collaboration and Knowledge Sharing:

- Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions.
- Work closely with cross-functional teams to ensure alignment and deliver maximum value to customers.

## Requirements

- 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
- Tech savvy with an ability to fully understand our software
- You have Native/Near native level of French
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
- Excellent organisation skills and detail oriented
- Fast learner and capable to keep up with a fast growing environment
- Ability to prioritise and multitask with clients and colleagues
- Experience in the fintech industry is preferred

Company Benefits

- 30 days holiday paid leave
- Competitive compensation package
- A week exchange policy to another Payhawk office (London, Berlin, Sofia, Amsterdam, Paris)
- Multisport card fully funded by us
- Regular team-wide events
- 150EUR of monthly commuting allowance

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

## About Payhawk

## Company Overview
- **One-liner**: Payhawk is an AI-powered spend management platform that unifies corporate cards, expenses, travel, accounts payable, and procurement into a single system for global businesses.
- **Entity Type**: Private (unicorn, total funding $239M)
- **Headquarters**: Sofia, Bulgaria
- **Founded**: 2018
- **Founders**: Hristo Borisov (CEO), Konstantin Dzhengozov (CTO), Boyko Karadzhov (COO)

## Core Business
- **Primary industry**: Financial technology (fintech) – spend management and finance orchestration
- **Target customers**: B2B, mid-market to enterprise, multinational companies
- **Mission statement**: “Transform finance from a reactive back‑office role into a strategic engine for growth.”

## Products & Services
- **Corporate Cards & Expenses** – Issue physical and virtual cards with real-time spend controls; automated receipt matching and expense reporting.
- **Travel** – Book travel within policy, approve instantly, and reconcile automatically.
- **Accounts Payable** – Process invoices, approve payments, and pay suppliers globally.
- **Procurement** – From purchase request to compliant order with automated workflows and policy enforcement.
- **Enterprise Controls** – Multi-entity visibility, approval workflows, budgets, and ERP sync.
- **Global Payments by JP Morgan** – Payments in 115 currencies across 150+ countries with competitive FX and cashback.
- **Artificial Intelligence (Financial Controller Agent)** – AI that chases receipts, routes approvals, codes transactions, and enforces policies automatically.

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valued over $1B as of 2022 Series C); exact current valuation not publicly disclosed.
- **Key Metric**: Total funding raised – $239M (Series A: $20M, Series B: $112M, Series C: $100M)
- **Notable Investors/Partners**: Greenoaks, Lightspeed Venture Partners, QED Investors, JP Morgan (payments partner)
- **Growth Signals**: 450+ employees, 9 global offices, serving 6,000+ customers in 33 countries; claims 85% reduction in procurement cost, 93% reduction in manual work, and 40% faster travel booking for clients.

## Competitive Advantages
- **Unified platform** – Replaces fragmented finance stacks (cards, expenses, AP, procurement, travel) with one system.
- **AI automation** – The Financial Controller Agent reduces manual data entry and policy enforcement.
- **Global payments infrastructure** – Powered by JP Morgan, covering 115 currencies and 150+ countries.
- **Enterprise-grade controls** – Multi-entity visibility, granular policy enforcement, and ERP integration.

## Strategic Focus
- Deepen AI capabilities to further automate finance workflows.
- Expand global footprint (already in 33 countries) and grow enterprise customer base.
- Continue replacing legacy point solutions with an all-in-one spend management platform.

## Why Work Here
- **Culture**: Values include data-driven decision-making, humility, customer obsession, high talent density, and natural leadership.
- **Work model**: Office-first with up to 4 remote work days per month and 12 “work-from-anywhere” days per year.
- **Perks**: 30 days annual leave, competitive salary, additional medical care, monthly commuting allowance, sport & wellness membership pass, learning & development programs, and two annual company-wide team buildings.
- **Engineering focus**: Emphasis on building the future of finance with AI and global scale; roles include Full-Stack AI Engineer, Software Engineer, Security Engineer.

## Sources
1. [payhawk.com](https://payhawk.com/) – Main product and company overview
2. [payhawk.com/careers](https://payhawk.com/en-us/careers) – Careers page with culture, values, and benefits
3. [LinkedIn](https://www.linkedin.com/company/payhawk) – Company LinkedIn profile
4. [Welcome to the Jungle (Otta)](https://app.welcometothejungle.com/companies/Payhawk) – Job listings and company details

## Other roles at Payhawk

- [Group Control Assurance Lead](https://feeny.ai/job/group-control-assurance-lead-payhawk-london-8jfwwq4v1cj7) — London, United Kingdom
- [Fraud Manager](https://feeny.ai/job/fraud-manager-payhawk-vilnius-mq9dm2b85sgc) — Vilnius, Lithuania
- [Deputy Money Laundering Reporting Officer](https://feeny.ai/job/deputy-money-laundering-reporting-officer-payhawk-vilnius-2h2zws4f9x77) — Vilnius, Lithuania
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-payhawk-berlin-dmak0ktevw28) — Berlin, Germany
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-payhawk-paris-8ysn6f4zc56d) — Paris, France
- [Global Demand Generation Manager](https://feeny.ai/job/global-demand-generation-manager-payhawk-amsterdam-kypvbpmhza36) — Amsterdam, Netherlands
- [Founding Business Development Representative](https://feeny.ai/job/founding-business-development-representative-payhawk-stockholm-89q5tbdkp3y7) — Stockholm, Sweden
- [Founding Account Executive](https://feeny.ai/job/founding-account-executive-payhawk-stockholm-bw2h44a0nd5c) — Stockholm, Sweden
- [Founding Business Development Representative](https://feeny.ai/job/founding-business-development-representative-payhawk-warsaw-d3tmfftgfn5s) — Warsaw, Poland
- [Founding Account Executive](https://feeny.ai/job/founding-account-executive-payhawk-warsaw-k71msfjt5yxx) — Warsaw, Poland