--- title: 'Implementation Manager at Infinitus Systems' canonical: 'https://feeny.ai/job/implementation-manager-infinitus-systems-remote-sszghek0w6j3' type: 'job' last_seen: '2026-09-12' --- # Implementation Manager at Infinitus Systems - **Company:** Infinitus Systems - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-22 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/infinitus/32aee29d-d5cc-46fe-9be7-1a0cb076a20a ## Job description Help Build the Future of Healthcare AI Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare. As an Implementation Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients, with a focus on system integrations and pilot implementations. You’ll serve as a trusted partner to our clients, guiding them through the configuration, integration, and adoption of Infinitus solutions while ensuring seamless, scalable outcomes. This role combines technical execution, project ownership, client engagement, and cross-functional collaboration. You’ll be instrumental in helping clients unlock the full value of our AI platform in clinical, commercial, and operational use cases. What You’ll Do: - Lead Client Implementations & Pilots - Own the end-to-end delivery for new client integrations and solution pilots. - Translate business use cases into detailed solution plans. - Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards - Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts. - Project Management - Manage multiple concurrent client implementations with structured delivery methodology and clear communication. - Track milestones, risks, and deliverables to ensure predictable outcomes. - Capture learnings and contribute to continuous improvement of the implementation playbook. - Client Engagement - Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices. - Lead technical client conversations and working sessions, representing Infinitus as a domain expert. - Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch. ## Minimum Requirements - 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms. - Demonstrated ability to project manage and deliver client-facing technical projects end to end. - Strong agile and project management skills to deliver customer features in two-week sprints - Hands-on experience working with Salesforce or other CRM platforms. - Exceptional verbal and written communication skills—able to bridge business and technical stakeholders. - Analytical thinker with excellent problem-solving skills and attention to detail. - Comfortable working independently and juggling multiple fast-paced projects in a startup environment. ## Preferred Qualifications - Experience working with or for pharmaceutical manufacturers or in life sciences technologies - Familiarity with Mulesoft, or similar integration tools - Exposure to AI solutions, digital transformation, or automation in healthcare. - Experience in data integrations with EMR or payor systems. Why Join Us? - Shape the future of healthcare automation with cutting-edge AI. - Work closely with the world’s top pharmaceutical brands. - Collaborate with a mission-driven team in a high-growth, innovative environment. - Enjoy flexibility, autonomy, and a remote-first culture. ## Why You’ll Love It Here Please Note: the following benefits are for salaried employees - Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only) - Competitive salary, equity, and 401(k) - Wellness stipend & great benefits (medical, dental, vision) - Generous PTO & parental leave - Bi-annual offsites & a collaborative, mission-driven culture What to Expect in the Interview Process - Apply & meet our recruiting team - Virtual interviews to showcase your skills - Final onsite loop to meet the team and get to know us better - Chat with our CEO Curious to Learn More? - Read our [Blog](https://www.infinitus.ai/blog/) to hear from Infinauts about what we’re building - Discover how our company values ([CODES](https://www.infinitus.ai/careers/)) guide us - Follow our CEO, [Ankit Jain](https://www.linkedin.com/in/jainankit/recent-activity/all/), for industry updates We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk! ​​Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. ## About Infinitus Systems ## Company Overview - **One-liner**: Infinitus builds an agentic AI platform that automates clinical and administrative phone calls and digital communication between patients, providers, and payors to remove friction from the healthcare journey. - **Entity Type**: Private (Series C) - **Headquarters**: San Francisco, California, United States - **Founded**: 2019 - **Founders**: Ankit Jain (CEO) and Shyam Rajagopalan (Technology Lead) ## Core Business - **Primary industry**: Healthcare AI / Healthcare Communications - **Target customers**: Pharmaceutical companies, specialty pharmacies, payors (health insurers), and health systems (enterprise B2B) - **Mission statement**: "Engineering better health outcomes for everyone" by making healthcare "wait-less" – reducing administrative burden so patients can access care faster. ## Products & Services - **Infinitus AI Agents (Platform)**: AI-powered voice and digital agents that handle routine healthcare communication tasks – benefit verification, prior authorization follow-ups, patient enrollment, copay card monitoring, refill coordination, and proactive adherence check-ins. The agents work across channels and can be deployed quickly with guardrails for compliance. [infinitus.ai](https://www.infinitus.ai/) - **Studio**: A no-code AI agent builder that enables healthcare teams to design, test, deploy, and refine custom AI agents without writing code. Claims 40% more accuracy and 90% faster deployment versus alternatives. [infinitus.ai](https://www.infinitus.ai/) - **Lens**: A conversation analytics tool that evaluates every patient, provider, and payor interaction (both human- and AI-led) across channels. Features include 15x faster analysis, 100% detection of potential adverse events, and scoring of conversations in under 5 minutes. [infinitus.ai](https://www.infinitus.ai/) - **Pharma Patient Access Solution**: Specialized automation for pharma patient support programs – enrollment, benefit verification, prior authorization, financial assistance navigation – to reduce time-to-therapy. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) ## Market Standing - **Valuation**: Not publicly disclosed - **Total Funding**: $102.9M raised to date (last round: $51.5M Series C, raised ~2024) [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) - **Notable Investors/Partners**: Andreessen Horowitz (a16z – Ilya Fushman on board), Kleiner Perkins (Scott Kupor, partner), Google Ventures (Krishna Yeshwant, partner). Board advisors include John Driscoll (formerly President US Healthcare at Walgreens). [infinitus.ai](https://www.infinitus.ai/company/about-us/) - **Key Metrics**: - 100M+ minutes of conversation automated across clinical and administrative workflows [infinitus.ai](https://www.infinitus.ai/) - 8M+ calls completed [infinitus.ai](https://www.infinitus.ai/) - Supporting 125,000+ providers [infinitus.ai](https://www.infinitus.ai/) - 44% of the Fortune 50 supported by Infinitus [infinitus.ai](https://www.infinitus.ai/) - 8 out of 10 of the top pharmaceutical manufacturers are customers [infinitus.ai](https://www.infinitus.ai/company/about-us/) - **Growth Signals**: Major enterprise adoption among largest healthcare organizations; continuous expansion of AI agent capabilities (e.g., new Clinical Escalations feature). High-profile board and investor backing indicates strong confidence. ## Competitive Advantages - **Purpose-built for healthcare**: Unlike general-purpose AI call centers, Infinitus agents are designed with healthcare-specific guardrails, compliance (HIPAA, PHI), and integration with payor/provider systems. - **Proven scale**: Already handling millions of calls and serving the majority of the largest pharma companies and nearly half the Fortune 50 – a high bar for new entrants. - **Full-stack platform**: Combines conversational AI, analytics (Lens), and a no-code builder (Studio) into one platform, making it easier for healthcare teams to own and iterate on workflows. - **Ecosystem connections**: Agents communicate with payors, patients, and providers as a unified system, reducing fragmented point solutions. ## Strategic Focus - **Depth over breadth**: Deepening automation across the patient journey – from pre-therapy access to long-term adherence. The recent "Clinical Escalations" feature signals a move into real-time clinical risk detection. - **Platform expansion**: Growing Studio and Lens to make the platform self-service and insight-rich for customers, driving stickiness and faster deployment. - **Enterprise sales**: Leveraging existing large pharma and health system relationships to cross-sell additional agent types and analytics capabilities. - **Maintaining trust**: Emphasizing accuracy (40% more accurate), reliability, and human-in-the-loop design to ensure healthcare leaders feel safe adopting AI agents. ## Why Work Here - **Culture & Values**: Named a Certified "Great Place to Work" three years in a row – 90% of employees say it’s a great place to work (vs. 57% U.S. average). Core values are summed up as "CODES": Customer obsessed, Engage employees, Disagree + commit, See say do, Optimistic realists. [infinitus.ai](https://www.infinitus.ai/careers/) - **Work Model**: Hybrid – San Francisco office (Brannan Street) with in-office days Monday, Tuesday, Thursday for most roles. Remote options available for GTM and Operations teams. [infinitus.ai](https://www.infinitus.ai/careers/) - **Perks & Benefits**: - Medical, dental, vision insurance (United Healthcare PPO plans, Kaiser HMO for CA residents; $0 mental health copay for in-network) - 401(k) plan (Human Interest, eligible day 30) - Flexible PTO plus 8 company holidays - Paid parental leave for birth, adoption, or foster placement - Quarterly equipment + wellness stipend (for home office or physical/mental health) - Annual company and team offsites for in-person connection - **Engineering Culture**: Focus on building reliable, compliant AI at scale. The company encourages ownership ("See, say, do") and healthy debate. Employees are mission-driven around improving healthcare outcomes. ## Sources 1. [infinitus.ai](https://www.infinitus.ai/) – Product overview, metrics, customers 2. [infinitus.ai](https://www.infinitus.ai/careers/) – Careers page, culture, perks, work model 3. [infinitus.ai](https://www.infinitus.ai/company/about-us/) – Leadership, board, investors, mission, milestones 4. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) – Funding, founding date, total raised, customer examples 5. [linkedin.com](https://www.linkedin.com/company/infinitusai) – LinkedIn profile (year founded, company size) ## Other roles at Infinitus Systems - [HR Business Leader](https://feeny.ai/job/hr-business-leader-infinitus-systems-san-francisco-5p628wyrgvxf) — San Francisco, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-infinitus-systems-remote-v0w668vm2pqz) - [Lead Product Manager, AI Hub](https://feeny.ai/job/lead-product-manager-ai-hub-infinitus-systems-san-francisco-692qeghp2v07) — San Francisco, CA - [Vendor & Resource Manager](https://feeny.ai/job/vendor-resource-manager-infinitus-systems-remote-5e472jh7h4t0) - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-infinitus-systems-california-ss9z1zpyecjf) — California - [AI Full Stack Engineer](https://feeny.ai/job/ai-full-stack-engineer-infinitus-systems-san-francisco-m6dhphktgftz) — San Francisco, CA - [Data Analyst](https://feeny.ai/job/data-analyst-infinitus-systems-san-francisco-ng9b5eqs06wq) — San Francisco, CA - [National Account Executive](https://feeny.ai/job/national-account-executive-infinitus-systems-remote-t03rjxmjrs7g) - [Implementation Manager](https://feeny.ai/job/implementation-manager-bees-campinas-sao-paulo-jddf7hf9x31h) — Campinas São Paulo, Brazil - [Implementation Manager](https://feeny.ai/job/implementation-manager-shields-health-solutions-remote-t9e1wx0kb14b)