---
title: 'Implementation Manager at Lawmatics'
canonical: 'https://feeny.ai/job/implementation-manager-lawmatics-san-diego-tjwgz335sp6r'
type: 'job'
last_seen: '2026-10-19'
---

# Implementation Manager at Lawmatics

- **Company:** Lawmatics
- **Location:** San Diego, CA
- **Compensation:** $70k–$75k
- **Work type:** hybrid
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/lawmatics/jobs/4738572005

## Job description

## The Role

Lawmatics is looking for an Implementation Manager, based in San Diego, CA, to own the onboarding of a new customer's journey with us. From the moment a law firm signs up, you're their guide - running a structured onboarding program, configuring their account with support from our build team, and setting them up to succeed before handing them off to their ongoing Customer Success Manager.

Please note: We are a hybrid company that works out of our office in San Diego, CA Monday through Wednesday, with the option to work remotely on Thursday and Friday.

## What You'll Do

- Own a caseload of new accounts moving through a structured onboarding program
- Run a dedicated kickoff call with every new signup, and get their first call booked quickly after they sign up
- Educate new customers on the platform during onboarding — running training sessions and creating resources so they understand core features and best practices from day one
- Coordinate with our internal build team on account configuration, intake automation setup, and data migration
- Monitor early engagement signals and proactively re-engage accounts that show signs of stalling
- Hand off fully onboarded accounts to the Customer Success team with a clean, documented transition
- Manage unresponsive accounts through a clear escalation process rather than endlessly rescheduling

## What You'll Bring

- 2+ years of experience in customer onboarding, implementation, or technical support, preferably in a SaaS environment
- Comfort managing 20-30 concurrent onboarding relationships at different stages, keeping meticulous records and hitting deadlines even as priorities shift
- Excellent communication skills - you build rapport quickly and can explain technical and workflow concepts clearly to legal professionals who aren't technical
- A structured, process-oriented approach to scheduling and follow-through, with a proactive eye for catching stalling accounts or configuration issues before they become blockers
- Proficiency with software tools and a genuine interest in learning new systems - you'll work across our CRM, intake automation, and internal build tools daily
- Familiarity with CRM or intake automation platforms; direct Lawmatics experience is a plus but not required
- A collaborative, self-starter mindset - comfortable working closely with our build team and Customer Success on handoffs, and resilient when priorities shift account to account

## #LI-REMOTE

San Diego pay range $70,000—$75,000 USD

## About Lawmatics

Lawmatics is the #1 CRM for law firms, supporting the entire client journey from first contact to trusted partnership. Firms use Lawmatics to streamline intake, automate tasks, run marketing campaigns, manage referrals, and track growth — all in one AI-powered platform that keeps business moving forward. To learn more, visit [Lawmatics.com](http://Lawmatics.com).

As an equal opportunity employer, we are proud to celebrate diversity and champion an inclusive workplace. No matter who you are, where you're from, who you love, how you think, or what you believe, all are encouraged to apply.

## About Lawmatics

## Company Overview
- **One-liner**: Lawmatics provides an all-in-one AI-powered client relationship management (CRM) and client intake platform specifically designed for law firms.
- **Entity Type**: Private (Series A-II; total raised $17.5M)
- **Headquarters**: La Jolla, California, United States
- **Founded**: 2017
- **Founders**: Matt Spiegel (CEO; previously founded MyCase and ExpoGuru)

## Core Business
- **Primary industry/industries**: Legal technology (LegalTech), Legal CRM, Client Intake Automation
- **Target customers**: B2B – law firms of all sizes (solo practitioners to mid-size and large firms)
- **Mission or purpose**: To revolutionize how law firms grow by automating client intake, marketing, and relationship management so attorneys can focus on serving clients.

## Products & Services
- **Client Intake Software**: Customizable intake forms with automated lead qualification, follow-ups, and scheduling. Includes QualifyAI for agentic lead scoring and prioritization.
- **Legal CRM**: Centralized client relationship management with audience segmentation, automated reminders, and full timeline of every interaction.
- **Marketing Automation**: Create and send newsletters, track campaign ROI, and manage referrals.
- **E-Signature Tool**: Native e-signature for finalizing agreements within the platform.
- **Legal Data Analytics**: Visual dashboards for funnel visibility, staff efficiency, and marketing performance.
- **EngageAI**: AI-powered outreach agents that respond to prospects via email, phone, text, and chat (announced March 2026).
- **MerlinAI**: In-platform copilot that lets users build automations, generate reports, and surface insights via natural language prompts.
- **Integrations**: Connects with calendar tools, virtual receptionists, and practice management platforms (e.g., Filevine, SmartAdvocate).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – $17.5M (Series A-II, last raised ~3 years ago)
- **Notable Investors/Partners**: Eniac Ventures, Revel Partners, Forefront Venture Partners, Bridge Investments, The LegalTech Fund, and five other investors. Partnerships with Filevine and SmartAdvocate.
- **Growth Signals**: 
  - Ranked #11 on G2’s 2026 Best Software Awards for Best Legal Software
  - Launched AI suite (QualifyAI, EngageAI, MerlinAI) in March 2026, with QualifyAI winning an Excellence in AI Award
  - Multiple integration partnerships announced in early 2026 (Filevine, SmartAdvocate)

## Competitive Advantages
- All-in-one platform purpose-built for law firms, combining intake, CRM, marketing, e-signature, and analytics — eliminating the need for multiple disjointed tools.
- Native AI features (QualifyAI, EngageAI, MerlinAI) that are deeply embedded in the workflow, giving firms automation without third-party add-ons.
- Founder Matt Spiegel has deep domain experience (founder of MyCase, a leading legal practice management platform).

## Strategic Focus
- **AI-driven automation**: Expanding agentic and generative AI capabilities to handle lead qualification, outreach, and operations.
- **Integration ecosystem**: Deepening connections with major legal practice management software to streamline intake-to-case workflows.
- **Scalability for SMB firms**: Continuing to serve small and midsize law firms that need capacity without adding headcount.

## Why Work Here
- **Culture values**: "Passion, Innovation, Community, Customer Championship" — driven, collaborative, and inclusive environment where diversity is celebrated.
- **Perks**: Flexible paid time off, top-tier medical/dental/vision, company 401k plan, Apple equipment and best-in-class software, regular company outings and events.
- **Work policy**: Hybrid and remote-friendly office based in San Diego, CA (La Jolla).
- **Growth**: Join a funded, fast-growing LegalTech company with a clear product roadmap and strong market recognition.

## Sources
1. [Careers page – Lawmatics](https://www.lawmatics.com/careers)
2. [About Us – Lawmatics](https://www.lawmatics.com/about-us)
3. [Homepage – Lawmatics](https://www.lawmatics.com/)
4. [Greenhouse jobs page](https://job-boards.greenhouse.io/lawmatics)
5. [CB Insights company profile](https://www.cbinsights.com/company/lawmatics)

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