---
title: 'Implementation Manager, Mid-Market PST at Triple Whale'
canonical: 'https://feeny.ai/job/implementation-manager-mid-market-pst-triple-whale-us-west-coast-h09feaf68z6d'
type: 'job'
last_seen: '2026-09-10'
---

# Implementation Manager, Mid-Market PST at Triple Whale

- **Company:** Triple Whale
- **Location:** US West Coast
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/triplewhale/jobs/5414133008

## Job description

What Do We Do?

Triple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.

We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.

The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

What You’re Applying for:

We’re looking for an Implementation Manager, Mid-Market to lead the onboarding journey for new Triple Whale customers. The role is equal parts consultative and coordinative. You’ll quickly understand what each customer is actually trying to accomplish, then drive the people, sequencing, and detail that get them there — owning their launch from contract signature through full go-live.

It is hands-on, technical, and has genuine volume behind it. You’ll run a full slate of implementations at once, which means getting very good at making a repeatable process work without any single customer feeling like they are on a conveyor belt. You’ll configure and validate the measurement foundation, be accountable for the accuracy of what the customer sees on day one, and be among the first people to onboard customers onto Moby, our AI agent — teaching teams to run AI-led workflows and automations rather than just read dashboards.

You’ll help set the standard of what good looks like for Mid-market onboarding.

## What You’ll Do

- Lead consultative discovery with new customers — clarify business objectives, surface constraints, and translate desired outcomes into the success criteria you drive toward during onboarding.
- Own end-to-end delivery for a high-volume book of Mid-Market implementations, from kickoff through go-live and into the handoff to Customer Success — adapting how you run each onboarding to the customer’s goals and setup while protecting speed to value.
- Configure the technical foundation of each launch — tracking and pixel implementation, platform integrations (Shopify, Meta, Google, Klaviyo, Amazon, and more), and data source connections.
- Advise on customer tech stacks and recommend integration best practices, with enough API and webhook fluency to know what is possible — and to pull in Solutions Architecture early when a launch genuinely needs custom work.
- Validate attribution and data accuracy before go-live — and when something looks wrong, describe it precisely enough that Support and Product can act on it, and clearly enough that the customer knows what it means for them.
- Onboard customers onto Moby, Triple Whale’s AI agent, so teams leave onboarding running AI-led workflows and automations that make the rest of their stack smarter.
- Run training and enablement — one-to-one where it matters, one-to-many where it scales — to drive adoption and confidence in the platform.
- Own the handoff to Customer Success: document what was configured, what the customer is measuring, what adoption looks like at go-live, and what remains open, so the CSM starts from a real baseline rather than a blank page.
- Influence the stakeholders you do not manage — build the internal champion, get the right people to show up, and move a stalled customer team without formal authority.
- Apply structured risk management across a large book — identify exposure early, mitigate it deliberately, and escalate with a recommendation rather than a problem.
- Monitor implementation health across your entire portfolio, balancing speed to value against quality and protecting both.
- Keep project tooling, documentation, and account records current without being reminded.
- Partner proactively with Customer Success, Product, Support, and Marketing to resolve issues and streamline the path to launch.
- Spot the patterns across your book and turn them into better onboarding standards — kickoff structure, handoff criteria, templates, and what “done” actually means.

## What You’ll Bring

- 2–4+ years in implementation, onboarding, technical account management, or customer success at a SaaS company.
- A consultative instinct — you ask about the business problem before reaching for the configuration screen.
- Strong project management skills — you plan the work, sequence dependencies, and deliver a high volume of concurrent projects on time, without dropping details and without close supervision.
- Enough technical fluency to be credible: you understand tracking and pixel implementation, integrations, APIs and webhooks well enough to explain what is happening, what it means for the customer, and what has to happen next — without needing someone to translate it for you.
- Working knowledge of the martech and ecommerce stack — Shopify, Meta and Google Ads, email and SMS platforms — and how attribution actually behaves across them.
- The ability to balance technical depth with clarity: you can go deep with an analyst, then explain the same thing to a founder without losing either of them.
- Proven ability to influence stakeholders you have no authority over — you can hold a customer team to their commitments and re-engage one that has gone quiet.
- Comfort working from a repeatable playbook, and the judgment to know when a customer needs something off-script.
- Disciplined risk management: you spot exposure early and act on it rather than reporting it.
- Curiosity about AI and a willingness to teach customers a new way of working, not just a new piece of software.
- Knowledge of retail and eCommerce business needs, processes, and best practices.
- An interest in improving how the team works, not just running your own book.

Bonus Points For

- Previous experience in SaaS, MarTech, analytics, or eCommerce platforms.
- Background in customer success, account management, or professional services.

## Our Values

- We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
- We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
- We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
- We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
- We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $105,000-115,000

Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote

## About Triple Whale

## Company Overview
- **One-liner**: Triple Whale is an AI operating system for modern ecommerce that centralizes fragmented data, provides unified measurement, and activates insights to drive profitable growth.
- **Entity Type**: Private (Series B)
- **Headquarters**: Columbus, Ohio, USA (with hubs in New York, New York; Raleigh, North Carolina; and Jerusalem, Israel)
- **Founded**: 2021
- **Founders**: Maxx Blank, AJ Orbach, and Ivan Chernykh

## Core Business
- **Primary industry/industries**: Ecommerce analytics, marketing measurement, AI-powered business intelligence
- **Target customers**: B2B — ecommerce and retail brands ranging from SMB to Mid-Market to Enterprise (60,000+ brands, including Shopify merchants)
- **Mission or purpose statement**: Democratize advanced technologies so that everyone — not just large companies or the lucky few — has access to the intelligence needed to build a successful business.

## Products & Services
- **Triple Whale Data Platform**: An integrated data layer that connects marketing, sales, and operations channels in minutes without data mapping or a separate data warehouse. Processes 9B+ events per day and tracks $65B+ in annual revenue and $7B+ in annual ad spend.
- **Moby 2 (AI Teammate)**: An AI operator built specifically for ecommerce that sits on top of every model and signal, grounded in real-time business context and unified measurement. Can scale ads, optimize conversion rates, and take action.
- **Sonar (Activation Layer)**: A pixel-based tool that captures every signal across all channels and sends them back into advertising platforms to improve targeting and increase revenue.
- **Dashboards & Visualizations**: Purpose-built reports and visualizations for ecommerce, transforming raw data into clarity.
- **Multi-Touch Attribution**: Full-funnel attribution powered by the Triple Pixel across seven flexible models.
- **MMM & Incrementality**: Marketing mix modeling and incrementality testing for enterprise-grade measurement.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (raised $52.7M+ total funding)
- **Key Metric**: Total Funding — $27.7M raised in Series A (2023, following 1,400% YoY growth) and $25M raised in Series B (2024)
- **Notable Investors/Partners**: Backed by Shopify and other leading investors; 60+ integrations across ecommerce and retail; SOC 2 Type II, GDPR & CCPA compliant
- **Growth Signals**: Trusted by 60,000+ brands; 55% adoption rate (nearly 4x the nearest competitor); 9B+ events processed per day; $65B+ annual revenue tracked; 80+ countries supported; expanded from marketing measurement into a full intelligence platform with AI agents, enterprise tools, and data activation

## Competitive Advantages
- **Ecommerce-native AI**: Unlike generic AI tools, Moby 2 has complete business context and measurement validation, making it actionable for ecommerce operators.
- **Unified data platform**: Seamlessly connects every channel without data mapping or a separate data warehouse, reducing complexity.
- **Highest adoption rate**: 55% adoption across SMB, Mid-Market, and Enterprise — nearly 4x the nearest competitor.
- **End-to-end intelligence**: From measurement (attribution, MMM, incrementality) to activation (Sonar, Moby AI agents) in a single platform.
- **Enterprise-grade by default**: SOC 2 Type II, GDPR & CCPA compliant out of the box.

## Strategic Focus
- Continuing to expand AI capabilities (Moby 2, always-on AI agents)
- Deepening enterprise tools and professional services
- Growing internationally (hiring in APAC, EMEA)
- Moving beyond marketing measurement into a full operating system for ecommerce
- Democratizing Fortune 500-level intelligence for brands of all sizes

## Why Work Here
- **Remote-friendly culture**: "We are a remote-friendly company with offices located throughout the world." Employees can work from hubs in Columbus, New York, Raleigh, or Jerusalem, or fully remote.
- **Strong values**: Speed, Operate with Trust, Be a Mensch (act with honor, integrity, and empathy), Customer Obsessed, Candor, Curiosity.
- **Competitive compensation**: Competitive salary, benefits, equity, and a 3% 401K match.
- **Generous benefits**: Medical, dental, and vision coverage (generous employee-level coverage for dental and vision); family-focused parental and maternal leave; generous PTO, sick leave, and holidays off.
- **Growth trajectory**: Fast-growing company (1,400% YoY growth) with top-tier investors and a clear mission to democratize advanced technology.
- **Engineering culture**: Work with fun, hardworking, and nice people who are passionate about what they're doing; opportunity to swim in a "vast sea of opportunities" and build at scale.

## Sources
1. [triplewhale.com](https://www.triplewhale.com/)
2. [triplewhale.com/careers](https://www.triplewhale.com/careers)
3. [triplewhale.com/about](https://www.triplewhale.com/about)
4. [job-boards.greenhouse.io/triplewhale](https://job-boards.greenhouse.io/triplewhale)

## Other roles at Triple Whale

- [Marketing Scientist](https://feeny.ai/job/marketing-scientist-triple-whale-united-states-0qx2vbb5mnwq) — United States
- [Marketing Scientist](https://feeny.ai/job/marketing-scientist-triple-whale-united-kingdom-sej2d0sskrfb) — United Kingdom
- [Customer Success Manager, Mid-Market](https://feeny.ai/job/customer-success-manager-mid-market-triple-whale-united-states-qx9ff14e7wx6) — United States
- [Implementation Manager, Enterprise PST](https://feeny.ai/job/implementation-manager-enterprise-pst-triple-whale-us-west-coast-8trbxc8az8w6) — US West Coast
- [Customer Success Manager, Growth](https://feeny.ai/job/customer-success-manager-growth-triple-whale-raleigh-9k84pyrcybjm) — Raleigh, NC / Columbus, OH / United States
- [Business Operations Manager](https://feeny.ai/job/business-operations-manager-triple-whale-new-york-c16fsjeezc91) — New York, NY
- [Team Lead, Sales Engineering](https://feeny.ai/job/team-lead-sales-engineering-triple-whale-remote-ve12gh6dfv96)
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