--- title: 'Implementation Manager at Olo' canonical: 'https://feeny.ai/job/implementation-manager-olo-united-kingdom-dhw467g8xkfd' type: 'job' last_seen: '2026-11-07' --- # Implementation Manager at Olo - **Company:** Olo - **Location:** United Kingdom - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-11-07 - **Apply:** https://jobs.lever.co/olo/f4f5f8ef-60f3-4f08-8b55-a44523966754 ## Job description Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. ## Your new role As an Implementation Manager, reporting directly to a member of the Implementation Senior Leadership Team, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing brands at their most transformative points to leverage Olo's products and services. Your work will directly impact the evolution of Olo’s product offerings by leveraging your product and industry knowledge to understand and address the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You will have a direct impact on change management initiatives throughout the organization, and work alongside cross-functional peers to identify and contribute to process improvements, finding efficiencies to provide a seamless customer experience. ## How You’ll Make An Impact - Responsible for a portfolio of projects involving product and platform integration work with various intricacies and evolving objectives and ensures successful outcomes. - Displays expert levels of understanding of Olo’s breadth of product offerings and how they interact with customers’ tech stacks. - Working with the customer, provides advanced technical troubleshooting and support for customer implementations addressing issues where possible and/or escalating according to established protocol with cross-functional teams. - Plays an active role in partnerships to support ongoing product and integration developments. - Leads efforts to identify and advocate for potential new product enhancements that can benefit customers or internal operations. - As needed, work with external product partners to resolve bugs that occur in an active customer implementation. - Conducts customer training on proper product integration best practices and troubleshooting. - Acts as a partner to the product team to amplify product changes and updates, ensures the team is educated on them, and fully understands the impact to the business and customer experience. - Actively participates in initiatives to improve Implementation velocity in collaboration with Olo leadership and the Implementation Team. - Identifies and understands our customers’ unique environment where Olo's products are implemented and provides guidance on best practices. - At times, may collaborate with Sales to participate in technical product discovery work in support of new opportunity business objectives. - Acts as a point of escalation across teams and responsible for navigating the issue through to resolution. - May partner with people managers to review metrics and identify opportunities to improve efficiencies. - May be required to conduct work associated with Professional or Managed Services agreements. What Will Set You Up For Success - 5+ years experience managing customer relationships, relevant project or account management work, or integration implementation work - Experience creating an excellent customer experience and demonstrated ability advocating for customers - Awareness of project management practices, including ability to self manage towards critical deadlines by leveraging internal stakeholders and/or external partners - Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions - Demonstrated capacity to consume technical details at varying levels of complexity to successfully accomplish project objectives - Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk Other Requirements - Ability to be on-call after-hours and weekends or work a non-traditional shift, as business needs arise. - Ability to travel occasionally, as needed. ## About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. Applicant Privacy Notice (United Kingdom) ## About Olo ## Company Overview- **One-liner**: Olo provides an open SaaS platform for restaurants to power digital ordering, payments, delivery, catering, marketing, and loyalty across the full guest journey. - **Entity Type**: Public (NYSE: OLO) until acquired by Thoma Bravo in July 2025; now privately held under Thoma Bravo. - **Headquarters**: New York, New York, United States (with additional remote hubs in Belfast, Northern Ireland, and the UK) - **Founded**: 2005 - **Founders**: Noah Glass (Founder & CEO) ## Core Business - **Primary industry**: Restaurant technology / Hospitality technology - **Target customers**: B2B – restaurant brands of all sizes (800+ brands, from small chains to large enterprises) - **Mission**: “We want every guest to feel like a regular with every single restaurant interaction, no matter the size or the complexity of the restaurant brand.” ## Products & Services - **Olo Digital Ordering**: Online ordering via website, app, and kiosk, enabling direct guest orders and faster service. - **Olo Payments**: Integrated, restaurant-specific payment processing with fraud protection and frictionless checkout. - **Olo Delivery**: Unified management of direct and third-party delivery, eliminating multiple tablets and reducing complexity. - **Olo Catering**: Simplified large-order workflows with flexible menus and built-in controls to capture high-value orders. - **Olo Marketing & Loyalty**: Personalized guest marketing and loyalty programs using real-time data to drive repeat business. - **Olo Platform Ecosystem**: Open SaaS platform integrating with over 450 technology partners, giving restaurants the largest and most flexible commerce ecosystem. ## Market Standing - **Valuation/Market Cap**: Acquired by Thoma Bravo in July 2025 for approximately $2 billion. Prior to acquisition, market cap was ~$830 million. - **Key Metric**: Annual revenue of $284.9 million (FY2024); Q2 2025 revenue $85.7 million. - **Notable Investors/Partners**: Thoma Bravo (acquirer/current parent); integrations with 450+ technology partners. - **Growth Signals**: 800+ restaurant brands, 108 million connected guests, ~90,000 locations, processing 3.5+ million orders per day on average. Headcount of 410 (down 12.5% YoY, likely due to acquisition restructuring). IPO in 2021. ## Competitive Advantages - **Open SaaS ecosystem**: Largest restaurant commerce platform with deep integrations across POS, delivery, payments, and marketing – creating a strong network effect. - **Scale and reliability**: Proven at handling high order volumes for major brands across tens of thousands of locations. - **Unified guest data**: Enables personalized experiences and loyalty across all channels, giving restaurants a single source of truth. ## Strategic Focus - **Growth through platform expansion** and deepening integrations with existing partners. - **Catering** and **payments** as high-margin growth verticals. - **Operational efficiency** for restaurant clients: reducing complexity, eliminating multiple tablets, and streamlining workflows. - After the Thoma Bravo acquisition, likely focusing on long-term value creation and product consolidation. ## Why Work Here - **Culture**: “Our employees and the culture we have created are the backbone of our success.” Emphasis on inclusive, flexible work. - **Remote/Hybrid**: 75% of team works remotely across the U.S.; roles also available in Belfast, UK, and NYC. “Flex work policy + remote office stipend.” - **Perks**: 20 days PTO, 10 sick days, 4 mental health days, quarterly mental health days, bimonthly half-day summer Fridays, volunteer time off, company holiday break, health/dental/vision for family, 401(k) match, potential company equity, 12-week parental leave. - **Learning**: Annual development stipend, mentorship program, GROW leadership development program, 20,000+ on-demand training courses. - **Engineering**: Roles include Fullstack, Senior Software Engineer, Security Engineer, Engineering Manager. Hiring process may use AI tools for resume screening. ## Sources 1. [olo.com/about-us](https://www.olo.com/about-us) 2. [olo.com/people-culture](https://www.olo.com/people-culture) 3. [olo.com](https://www.olo.com/) 4. [linkedin.com/company/olo](https://www.linkedin.com/company/olo) 5. 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