---
title: 'Implementation Manager at PatientPoint'
canonical: 'https://feeny.ai/job/implementation-manager-patientpoint-st-louis-missouri-vgtfp5a6smkd'
type: 'job'
last_seen: '2026-09-07'
---

# Implementation Manager at PatientPoint

- **Company:** PatientPoint
- **Location:** St Louis Missouri, United States
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/patientpoint/jobs/4726454005

## Job description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary:

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product implementation for all new customers, serving as a critical liaison between our Sales, Field Technicians and Clients. You will be responsible for ensuring a seamless and efficient transition from sale to service, delivering a high-quality experience that sets the tone for long-term customer success.

What You’ll Do:

- Strategic Program and Construction Oversight: Provide comprehensive planning and strategic direction for program rollouts, including oversight of construction and facility readiness activities. Coordinate with contractors, facilities, Project Management and internal/ external stakeholders to align project milestones, identify key success factors, manage dependencies and proactively mitigate risks to support successful go-lives in healthcare facilities.
- Primary Point of Contact: Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless experience.
- Tailored Rollout Recommendations: Deliver customized rollout strategies that align with customer needs, internal resources, and long-term scalability objectives.
- ERP & Project Coordination: Manage all logistical and operational aspects within the ERP system and project plans to maintain accurate tracking and execution.
- Team Supervision & Installation Management: Oversee technicians and field teams to ensure high-quality, efficient on-site installations and issue resolution.
- Technical Subject Matter Expertise: Act as SME for network infrastructure and requirements, ensuring all configurations and specifications are met to support successful deployments.
- Issue Resolution: Proactively identify and resolve technical and logistical challenges to minimize disruptions and maintain project momentum.
- Conduct In Field Visits: Perform ad hoc on-site assessments to evaluate infrastructure, gather technical requirements and ensure site readiness for implementation.

What We Need:

- 3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments.
- Proven ability to manage end-to-end deployments across multiple sites, ensuring alignment between client requirements, project timelines, and technical execution.
- Track record of successfully guiding client relationships through all phases of deployment — from pre-installation planning through go-live support.
- Strong skills in setting expectations and maintaining high levels of customer satisfaction.
- Hands-on experience in construction management, including coordination with subcontractors, blueprint reviews, site readiness oversight, and collaboration with building stakeholders.
- Effective at bridging the gap between technical and non-technical stakeholders; experienced with ERP systems and hardware/software network installations.
- Experienced in conducting field site assessments and managing deployment logistics, including installation readiness and equipment configuration.
- Willingness and ability to travel to customer sites as needed.

Desired Qualifications:

- Direct experience in healthcare facility rollouts and construction project management

What You'll Need to Succeed:

- Collaborative Mindset: Ability to influence and drive alignment across cross-functional teams by fostering collaboration, providing strategic guidance and ensuring all stakeholders are working toward shared goals.
- Solutions-Oriented Approach: Approaches challenges with curiosity and a proactive attitude, consistently seeking and proposing thoughtful, effective solutions.
- Passion for Customer Success: A strong dedication to ensuring that the customer experience is seamless, positive, and impactful.
- Direct Communication Skills: The confidence and professionalism to have candid solution-focused conversations with internal teams, vendors and customers.

About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at [patientpoint.com](https://www.patientpoint.com).

Latest News & Innovations:

- Why is PatientPoint a Best Place to Work! [Read More](https://careers.patientpoint.com/our-patientpoint-of-view?p=why-is-patientpoint-a-best-place-to-work)
- Teammate Honored as "Top Woman in Tech". [Read More](https://careers.patientpoint.com/our-patientpoint-of-view?p=meet-annie-named-a-2026-top-woman-in-tech)
- Recognized on Vault’s Top Internship List. [Read More](https://bit.ly/4oWDual)

What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint [privacy policy](https://www.patientpoint.com/privacy-policy), we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

## About PatientPoint

## Company Overview
- **One-liner**: PatientPoint powers the largest digital screens network at the point of care, delivering behavior-changing health content to patients and healthcare providers to improve health outcomes.
- **Entity Type**: Private (Bootstrapped / Profitable — no public funding rounds disclosed; owned by private equity, specifically GTCR and Searchlight Capital Partners as of recent reports)
- **Headquarters**: Cincinnati, Ohio, USA
- **Founded**: 1987
- **Founders**: Not publicly disclosed (company was founded prior to current leadership era)

## Core Business
- Primary industry/industries: Healthcare technology, Digital health, Point-of-care (POC) patient education, Healthcare marketing
- Target customers: B2B — Healthcare providers (physician offices), Pharmaceutical/biotech companies (sponsors), Health systems, and Patients (indirectly)
- Mission or purpose statement: “To improve health outcomes through behavior change at the point of care and beyond.” [patientpoint.com](https://patientpoint.com/about/)

## Products & Services
- **PatientPoint Digital Screens**: A network of digital devices (tablets, waiting room screens, exam room displays) in over 30,000 physician offices across the U.S., delivering targeted health education content to patients during their visit.
- **PatientPoint Content Platform**: Personalized, condition-specific health education content that reaches patients across 14+ medical specialties. Content is designed to drive behavior change (e.g., flu vaccine uptake, mammogram scheduling, medication adherence).
- **PatientPoint Sponsorship Solutions**: Branded health education programs for pharmaceutical and consumer health partners (e.g., Pfizer, Sanofi, Merck, NatureMade, Bristol Myers Squibb) that integrate into the clinical workflow.
- **PatientPoint Foundation**: Nonprofit arm that brings PatientPoint’s technology and health education into underserved communities to address health disparities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). The company was acquired by GTCR in 2015; Searchlight Capital Partners made a significant investment in 2021. No recent valuation figure is publicly available.
- **Key Metric**: Total Funding — Not applicable (no VC funding rounds; privately held via PE). Revenue is not publicly disclosed, but the company is described as the “largest point-of-care digital signage network in the United States.”
- **Notable Investors/Partners**: GTCR (private equity), Searchlight Capital Partners. Key pharma partners: Pfizer, Sanofi, Merck, Bristol Myers Squibb, NatureMade, P&G. [patientpoint.com](https://patientpoint.com/about/)
- **Growth Signals**: 
  - 660 total employees (as of early 2025) with 200 in product & tech [builtin.com](https://builtin.com/company/patientpoint)
  - Network reaches 1 in 3 prescriptions written by a PatientPoint provider
  - 124,000 unique provider relationships across 30,000 offices
  - 350 million adult patient visits impacted annually (as of Aug 2025) [careers.patientpoint.com](https://careers.patientpoint.com/)
  - Most awarded health education provider at the point of care
  - Offices in Cincinnati (HQ), New York City (Innovation Center), and remote employees across 30+ states

## Competitive Advantages
- **Scale and Reach**: Largest digital screens network in U.S. doctor’s offices — a hard-to-replicate physical footprint with 145,000 digital devices installed.
- **Clinical Integration**: Content is delivered at the exact moment of care, making it highly effective for behavior change (e.g., 45% increase in first-fill rates for prescriptions, 45% increase in flu vaccinations).
- **Provider Trust**: 124,000 healthcare providers actively use the platform, creating a strong network effect and switching cost for competitors.
- **Data-Driven Personalization**: Ability to deliver tailored health content based on patient condition, specialty, and location, driving measurable outcomes for pharma partners.
- **Long-Standing Market Position**: Founded in 1987, the company has deep relationships in the healthcare ecosystem and a reputation as the trusted market leader.

## Strategic Focus
- **Network Expansion**: Continuing to grow the number of connected provider offices and digital devices.
- **Content Personalization**: Leveraging data to deliver more individualized patient education across the care journey.
- **Health Equity**: Expanding the PatientPoint Foundation’s work to close gaps in care for underserved communities.
- **Multi-Channel Engagement**: Extending beyond the doctor’s office to reach patients before and after their visit.
- **Partnership Deepening**: Strengthening relationships with top pharma and health system partners to drive better health outcomes.

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to improving health outcomes for millions of patients. The company’s purpose is central to its culture.
- **Culture (“The PatientPoint Way”)**: Values include being focused, accountable, customer-centric, trusting, and systems-thinking. Employees describe a collaborative, non-competitive environment where ideas are valued from all levels. [builtin.com](https://builtin.com/company/patientpoint)
- **Work Model**: Remote-first company with employees in 30+ states. Hybrid workspace available at Cincinnati HQ and NYC Innovation Center. Flexible on-site expectations. [builtin.com](https://builtin.com/company/patientpoint)
- **Growth and Stability**: As the established market leader, PatientPoint offers career stability alongside growth potential. The company is still evolving, providing learning and advancement opportunities.
- **Perks & Benefits**: Comprehensive benefits (details not fully public), commitment to Pledge 1% (1% of profits, products, and employee time go to the PatientPoint Foundation). [patientpoint.com](https://patientpoint.com/about/)
- **Engineering/Product Culture**: 200+ product and tech employees working on cutting-edge digital health solutions. Technology stack includes modern tools for data, analytics, and platform development. [builtin.com](https://builtin.com/company/patientpoint)
- **Employee Sentiment**: Generally positive reviews on Indeed, with employees noting meaningful work, good work-life balance, and supportive leadership. [indeed.com](https://www.indeed.com/cmp/Patientpoint-3/reviews)

## Sources
1. [PatientPoint Official Website](https://patientpoint.com/)
2. [PatientPoint About Page](https://patientpoint.com/about/)
3. [PatientPoint Careers Page](https://careers.patientpoint.com/)
4. [Built In Company Profile](https://builtin.com/company/patientpoint)
5. [Indeed Employee Reviews](https://www.indeed.com/cmp/Patientpoint-3/reviews)

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