--- title: 'Implementation Manager at PeopleGrove' canonical: 'https://feeny.ai/job/implementation-manager-peoplegrove-remote-dw6f3dztzxe9' type: 'job' last_seen: '2026-09-07' --- # Implementation Manager at PeopleGrove - **Company:** PeopleGrove - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-04-15 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/peoplegrove/cea114d4-a635-44f9-88b0-13e41ab532bd ## Job description The Implementation Manager is responsible for leading end-to-end implementation of our SaaS solutions. This role partners with clients to ensure a successful onboarding experience, drives cross-functional collaboration internally, and ensures that each implementation is delivered in a timely manner and with exceptional quality. The ideal candidate brings strong project management, client management, communications skills, and has a customer-focused mindset. ## Key Responsibilities Implementation & Project Management - Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go‑live—ensuring a smooth transition to ongoing client support. - Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met. - Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies. - Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria. - Guide clients through solution design and configuration decisions aligned with best practices. - Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks. - Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes. Client & Stakeholder Management - Serve as the primary point of contact for client project teams and stakeholders. - Build strong, trust‑based relationships and deliver a positive, consultative implementation experience. - Set clear expectations, communicate project status, and lead effective client meetings and presentations. - Advocate for client needs internally while balancing project objectives and product capabilities. Solution Design & Documentation - Participate in solution design discussions and validate configuration options to meet client goals. - Document processes, requirements, use cases, and configuration specifications. - Contribute to internal process improvements and best practices for scalable implementation delivery. - Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations. Cross-Functional Collaboration - Partner with Sales for seamless post-sale handoff and alignment of goals and scope. - Work closely with Product Development to translate client needs, validate solution design, and share feedback for product enhancement. - Collaborate with Client Success to ensure a smooth transition from implementation into long-term, ongoing support. - Champion continuous improvement of internal onboarding practices and SOPs. ## Requirements & Qualifications - 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles. - Strong client-facing and relationship management skills. - Demonstrated success managing complex, multi-stakeholder projects. - Experience working with colleges, universities, or the education sector (preferred but not required). Technical and Professional Skills - Proficiency in project management (planning, timelines, issue tracking, risk management). - Excellent verbal and written communication skills, including presentations. - Strong problem‑solving mindset with the ability to simplify complex requirements. - Ability to understand and contribute to solution design discussions. - Highly organized, detail‑oriented, and deadline‑driven. - Customer‑first mindset with strong accountability and ownership. - Familiarity with agile environments and collaboration with product/engineering teams is a plus. Soft Skills - Ability to influence, lead discussions, and drive decision making with clients and internal teams. - Collaborative working style across Sales, Product, Engineering, and Client Success teams. - Comfortable in a dynamic, fast‑moving environment. ## Perks & Benefits - Flexible PTO and hybrid/remote work options - Full medical, dental, and vision coverage - 401K with generous company match + financial planning - Company-paid life and disability insurance - Collaborative and purpose-driven culture ## About us PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove helps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States. Learn how PeopleGrove is shaping the future through a comprehensive suite of solutions across the entire learner lifecycle– from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn. ## About PeopleGrove ## Company Overview - **One-liner**: PeopleGrove is a Career Access Platform that partners with universities to provide mentorship, networking, career exploration, and experiential learning tools, helping students build social capital and succeed in their careers. - **Entity Type**: Private (backed by The Riverside Company; acquired CORE Higher Education Group in 2024) - **Headquarters**: Warwick, Rhode Island, USA (post-merger); also has offices in San Francisco, Wilmington, and Arlington, with remote employees in India, Canada, Ireland, and Germany - **Founded**: 2015 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Education technology (EdTech) – higher education software - **Target customers**: B2B – colleges, universities, and academic programs (500+ institutional partners, 750+ unique programs supported) - **Mission statement**: “To drive outcomes through meaningful engagement & experiential education by empowering colleges and universities to deliver value, prove impact, and ensure institutional effectiveness across the student and alumni lifecycle.” ## Products & Services PeopleGrove offers a unified product suite that covers the entire learner lifecycle, from enrollment to alumni engagement: - **PeopleGrove Platform (Career Access Platform)**: AI-powered smart career network that recommends Mentorship, Networking, Career Exploration, and Job Connections. Designed to help students (especially those without existing networks) build social capital. - **CORE Product Suite (formerly CORE Higher Education Group)**: Tools for managing clinical and non-clinical experiential education, including scheduling, tracking, compliance, and accreditation reporting. Widely used by nursing, pharmacy, health sciences, and other programs. - **Enrollment Yield Solutions**: Personalized engagement to boost enrollment and reduce summer melt. - **Student Retention Tools**: Scalable academic and emotional support resources. - **Alumni Engagement Platform**: Grow alumni participation and strengthen donor pipelines. - **Mentorship & Career Readiness**: Connect students with alumni and industry mentors using AI matching. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metrics**: - **Annual Revenue**: $3.8M (pre-merger figure per LinkedIn; likely higher after integration) - **Total Funding**: $13.6M (across 6 funding rounds) - **Users**: 20+ million users across the country - **Institutional Partners**: 500+ (including 60% of US News Top 100 Universities) - **User Retention**: 96% retention rate, 5/5 average rating from user interactions - **Headcount**: ~250 employees (post-merger); 43.1% YoY growth (pre-merger) - **Notable Investors / Partners**: The Riverside Company (portfolio company) - **Growth Signals**: Merged with CORE Higher Education Group in 2024 and rebranded as one company; launched a unified website and product suite; expanded into clinical program management across 98% of key US clinical programs. ## Competitive Advantages - **Comprehensive lifecycle coverage**: The only platform that spans enrollment, student success, experiential learning, career readiness, alumni engagement, and mentorship in one integrated suite. - **Deep clinical education focus**: 98% of key clinical programs in the US use PeopleGrove/CORE – a strong moat in the healthcare education vertical. - **AI + human connection**: AI-powered matching and automation reduce administrative burden while maintaining the human element of mentorship and networking. - **High user satisfaction**: 96% retention rate and 5/5 average rating indicate strong product-market fit and user love. - **Private equity backing**: Riverside Company provides capital and strategic support for aggressive growth. ## Strategic Focus - **Integration and unification**: Combining the best of PeopleGrove and CORE into a single platform with deeper cross-product workflows. - **Accreditation and outcomes**: Helping institutions prove program effectiveness, meet accreditation standards, and improve student preparedness. - **Expanding into new academic programs**: Leveraging the clinical vertical to move into behavioral sciences, education, and other health sciences. - **AI-driven efficiency**: Continuing to invest in AI to automate scheduling, compliance, and matching, saving institutions time (e.g., 10 hours saved per week reported by users). ## Why Work Here - **Remote-first culture**: Work from anywhere in the US or India; flexible PTO and generous leave policies. - **Comprehensive benefits**: Premium healthcare (medical, dental, vision in the US), 401K, retirement plan, wellness benefits (Headspace, Gympass, Ginger, Omada), Employee Assistance Program. - **Travel and bonding**: Opportunities for team offsites and company-wide gatherings. - **Culture**: “Curiosity is rewarded and the unknown is embraced” – emphasis on growth, learning, and mission-driven work in education. - **Employee ratings**: 4.2/5 on LinkedIn (34 reviews), with high work-life balance (4.5), compensation (4.0), culture (4.0), and career growth (3.9). - **Impact**: Directly helps institutions drive enrollment, student success, and alumni impact – meaningful work for those passionate about education. ## Sources 1. [peoplegrove.com – Careers page](https://www.peoplegrove.com/about/careers/) 2. [peoplegrove.com – Main site](https://www.peoplegrove.com/) 3. [builtin.com – Company profile](https://builtin.com/company/peoplegrove) 4. [linkedin.com – PeopleGrove company page](https://linkedin.com/company/peoplegrove) 5. [businesswire.com – Merger announcement](https://www.businesswire.com/news/home/20251216671056/en/PeopleGrove-and-CORE-Higher-Education-Group-Rebrand-as-One-Company-Launch-Unified-Website-and-Product-Suite) ## Other roles at PeopleGrove - [Corporate Controller](https://feeny.ai/job/corporate-controller-peoplegrove-remote-nnpyjw3sahv2) - [Engagement Manager](https://feeny.ai/job/engagement-manager-peoplegrove-remote-jxhmgj06zamr) - [Contract & Billing Operations Manager](https://feeny.ai/job/contract-billing-operations-manager-peoplegrove-remote-157fb5ny9b4m) - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-peoplegrove-remote-x7dhqdv8gsw6) - [Client Strategist](https://feeny.ai/job/client-strategist-peoplegrove-remote-gxycfrk1efbw) - [Lead Product Manager](https://feeny.ai/job/lead-product-manager-peoplegrove-remote-8rx6vx7perq7) - [Product Operations Manager](https://feeny.ai/job/product-operations-manager-peoplegrove-remote-9ez9md4qms0n) - [Product Success Specialist (Remote)](https://feeny.ai/job/product-success-specialist-remote-peoplegrove-mumbai-523q8r38q89d) — Mumbai, India - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-peoplegrove-remote-e7zkky7dy5xy) - [Client Success Manager](https://feeny.ai/job/client-success-manager-peoplegrove-remote-zptdcb7267qg)