---
title: 'Implementation Manager at Podium'
canonical: 'https://feeny.ai/job/implementation-manager-podium-melbourne-p34wmed7kbkc'
type: 'job'
last_seen: '2026-09-09'
---

# Implementation Manager at Podium

- **Company:** Podium
- **Location:** Melbourne, Australia
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/podium81/jobs/8152202

## Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our [operating principles](https://www.podium.com/operating-principles) guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Implementation Manager — SMB

## The Role

As an Implementation Manager at Podium, you own the most important stretch of the customer journey: the first 90 days. From the moment a deal closes, you will sit in our Home Services/ HVAC team — configuring the technology, training the people who will use it, and proving value fast enough that adoption sticks. You will be managing the data migration process from a customer's legacy system to Podium's AI Operating System.

This is a delivery role with a deadline. You'll run a portfolio of concurrent implementations against clear activation metrics, working across Sales, Product, Support, and Customer Success to remove blockers before they become escalations. Success looks like customers who are fully live and fully trained.

## What you'll be doing

- Own end-to-end onboarding for customers, from post-sale handoff through full activation across customers
- Own data migration for every implementation - extracting customer, job, and history data from the customer's legacy system, cleaning and restructuring it, and loading it accurately into the platform so customers go live with their business intact
- Lead implementation and technical setup - FSM
- Deliver training and enablement to stakeholders at every level
- Manage implementations against key metrics. E.g. Time-to-launch, activation, and early product usage - ensuring each account hits its milestones within established timeframes.
- Serve as a product expert, understanding setup requirements for each solution to drive meaningful customer outcomes.
- Collaborate closely with the Sales team for a clean handoff and complete transparency on scope, expectations, and risk across your portfolio.
- Transition accounts to Customer Success via a documented handover, sharing milestones achieved and open risks clearly flagged, protecting retention from day one.
- Identify friction in the onboarding motion and build the playbooks, templates, and documentation that make the next launch faster.

## What we're looking for

- 2+ years in onboarding, implementation, customer success, or account management at a SaaS company. Home services or HVAC experience is highly desirable but not necessary
- Strong project management instincts - you can run a high volume of concurrent implementations without letting details slip.
- Technical aptitude and curiosity; you're comfortable with configuration and troubleshooting alongside a customer.
- A confident trainer who can hold a room of busy operators and get them genuinely bought into something new.
- A deeply customer-centric approach paired with strong multitasking capabilities and keen attention to detail.
- Excellent written and verbal communication, and the judgment to know when to escalate.
- Confident in Excel - comfortable with lookups, pivot tables, and reshaping messy exports into clean, importable data
- Hands-on with AI tools (ChatGPT, Claude, or similar) to manipulate, map, and QA data at speed - you treat AI as part of your workflow, not a novelty
- A creative problem-solver - legacy systems rarely export cleanly, and you enjoy finding the workaround that makes the data usable anyway
- Comfortable running multi-step data migrations alongside a high volume of concurrent implementations without letting details slip

## Benefits

- Competitive base salary + superannuation.
- Uncapped commission with no threshold—earn from your very first deal.
- $650 monthly Lifestyle & Wellbeing Allowance to spend however you choose.
- Clear career progression with transparent promotion pathways.
- Ongoing coaching, training, and professional development.
- Modern Queen & Collins CBD office with end-of-trip facilities and bike storage.
- Fully stocked kitchen with complimentary snacks and drinks.
- Regular team events, celebrations, and incentives.
- An inclusive workplace where diverse backgrounds, experiences, and perspectives are valued.

How to Apply

Apply via Greenhouse/Seek . If your experience doesn't line up perfectly with everything above but you believe you're ready to close, tell us why — we'd rather hear from you than not.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment. All successful candidates will be required to undergo a national crime check and are required to maintain full working rights in Australia.

## About Podium

## Company Overview
- **One-liner**: Podium is an AI-native communications platform that provides AI Employees to help local businesses convert leads, manage customer interactions, and grow revenue.
- **Entity Type**: Private (Series D; total funding $422.6M)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2014
- **Founders**: Eric Rea and Dennis Steele

## Core Business
- **Primary industry**: Software Development – AI-powered lead generation and customer communication platform for local businesses.
- **Target customers**: B2B – primarily local businesses (auto dealerships, HVAC, aesthetics, retailers, etc.) ranging from SMB to enterprise.
- **Mission**: “Convenience wins” – helping local businesses turn every conversation into revenue.

## Products & Services
- **AI Employee**: A 24/7 AI agent that responds to leads, qualifies them, books appointments, and manages the full customer journey autonomously.
- **AI Operating System**: All-in-one platform for lead generation, management, conversion, payments, online reviews, and communication (text, web chat, call).
- **Online Reputation Management**: Tools to monitor, collect, and manage customer reviews.
- **Customer Interaction Management**: Messaging platform for real-time conversations.
- **Contactless Payments**: Integrated payment processing for local businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual Revenue ~$123.1M (LinkedIn estimate); Total Funding $422.6M.
- **Notable Investors/Partners**: Y Combinator Continuity Fund (led Series D), Accel (led Series A), IVP (led Series B), Album VC.
- **Growth Signals**: Over 100,000 businesses trust Podium; headcount grew 10.3% YoY to 1,037 employees; claims 56% higher appointment show rates, 80% more after-hours appointments, and 50% higher lead-to-sale conversions; recognized by Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies.

## Competitive Advantages
- **AI-first platform** purpose-built for local businesses with vertical-specific solutions (auto, HVAC, medspa, etc.).
- **Deep customer journey integration** – from first inquiry through booking to payment, all in one system.
- **Large customer base** (100k+) creates data network effects and industry-specific AI models.
- **Strong investor pedigree** (Y Combinator, Accel, IVP) and decade of domain experience.

## Strategic Focus
- Expanding AI Employee capabilities and vertical-specific AI agents.
- Growing enterprise segment (dedicated Enterprise Account Executive roles).
- International expansion (offices in Australia, Guatemala, Pakistan, Brazil, Philippines).
- Continuing to reduce admin burden for local businesses through autonomous AI.

## Why Work Here
- **Culture**: “Hungry for growth,” high standards, career acceleration. Founded above a bike shop with a startup ethos.
- **Remote/Hybrid**: Some roles are remote (e.g., Senior AI Engineer – open to remote), others are onsite in Lehi or international offices.
- **Notable perks**: Work with world-class talent, make a real impact on local businesses, career-defining growth opportunities. Engineering culture emphasizes AI and product innovation.
- **Active hiring**: 52 open positions across Sales, Engineering, Customer Success, Product, Marketing, and People Operations.

## Sources
1. [podium.com/careers](https://www.podium.com/careers)
2. [podium.com/about-us](https://www.podium.com/about-us)
3. [podium.com](https://www.podium.com/)
4. [linkedin.com/company/podium](https://www.linkedin.com/company/podium)
5. [job-boards.greenhouse.io/podium81](http://job-boards.greenhouse.io/podium81)

## Other roles at Podium

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- [Associate Recruiter](https://feeny.ai/job/associate-recruiter-podium-lehi-0ghq0arztfwj) — Lehi, UT
- [Manager, Customer Success (Home Services)](https://feeny.ai/job/manager-customer-success-home-services-podium-lehi-1a30btgg3t6y) — Lehi, UT
- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-podium-lehi-zn6vbwfvwwex) — Lehi, UT
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