---
title: 'Implementation Manager, SMB at Qualia'
canonical: 'https://feeny.ai/job/implementation-manager-smb-qualia-austin-8k2b78pmkvfq'
type: 'job'
last_seen: '2026-09-07'
---

# Implementation Manager, SMB at Qualia

- **Company:** Qualia
- **Location:** Austin, TX
- **Posted:** 2025-11-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/qualia/jobs/7374283

## Job description

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

## WHAT YOU'LL WORK ON

You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. We’re looking for the perfect blend of a customer service mentality with the ability to drive results.

## RESPONSIBILITIES

- Manage a high volume of customers during the most sensitive period of the customer journey
- Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
- Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
- Graduate customers from their implementation period quickly with high satisfaction
- Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

- At least 2-3 years experience in a relevant customer-facing role
- Good listener who can understand customer needs and communicate Qualia’s value proposition
- Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
- Experience with Salesforce or other CRM/Project Management tools preferred
- Ability to get into the weeds and solve problems independently
- Strong team player, but still a self-starter
- Thrive in a multi-tasking environment and can adjust priorities on the fly
- Technically fluent and curious
- Strong communication skills interdepartmentally and with customers

While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

## WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our [Employee Data Privacy Notice](https://www.qualia.com/qualia-employee-data-privacy-notice/).

#LI-Remote

## About Qualia

## Company Overview
- **One-liner**: A digital real estate closing platform and settlement software that streamlines home buying and selling for title, escrow, mortgage, and real estate professionals.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, United States (with major offices in Austin, TX and Concord, NH)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Real estate technology (title & escrow software, closing management)
- **Target customers**: B2B – title & escrow agents, lenders, real estate agents, title insurers, closing service providers, and consumers
- **Mission or purpose**: “Toward Healthy Home Ownership” – using technology to restore healthy homeownership and make home closings transparent and efficient.

## Products & Services
- **[Qualia Clear](https://www.qualia.com/)**: Automated title & escrow workflow platform that can handle 80% of work, shifting teams from manual tasks to expert review.
- **[Enterprise Closing System](https://www.qualia.com/)**: Operations management at scale for large title and escrow firms, including accounting, reporting, and vendor management.
- **[Closing Services Provider Platform](https://www.qualia.com/)**: Vendor operations and discovery for closing services providers.
- **[Title Insurer Platform](https://www.qualia.com/)**: Agency management and underwriter operations for title insurers.
- **[Title Production Software](https://www.qualia.com/)**: Custom on-premises solutions for title production.
- **[Integrations Ecosystem](https://www.qualia.com/)**: Wide range of product and service integrations that convert partners’ complex workflows into a single, simple experience.
- **Secure Closing Portal** and **Wire Fraud Detection**: Consumer-facing tools to enhance the closing experience and protect transaction details.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Over 1 million title, escrow, mortgage, and real estate professionals use Qualia (claimed by the company); users report a 75% reduction in workload.
- **Notable Investors / Partners**: Not publicly available (company is private)
- **Growth Signals**: Active hiring across multiple departments (23 open positions as of the search date); expansion of product capabilities (Qualia Clear 2.0); multi-office presence (Austin, San Francisco, Concord); SOC 2 certified.

## Competitive Advantages
- **Shared system of record**: Qualia acts as the single shared infrastructure connecting all closing participants, reducing friction and errors.
- **Automation depth**: Qualia Clear automates 80% of title & escrow work, moving teams from manual processing to expert review.
- **Extensive integrations**: A robust integrations ecosystem that adapts to partners’ existing workflows.
- **Security & compliance**: SOC 2 certification and rigorous independent audits build trust with enterprise customers.
- **Market adoption**: Used by over a million professionals across all 50 states, indicating strong network effects.

## Strategic Focus
- **Digital transformation of home closings**: Moving the current paper-based, chaotic process to a seamless, modern digital transaction.
- **Restoring healthy homeownership**: Addressing the complexity and stress of home buying through transparency and efficiency.
- **Product innovation**: Continual development of automated workflows (Qualia Clear 2.0) and an expanding integrations marketplace.
- **Enterprise readiness**: Scaling platform capabilities to serve large title insurers, lenders, and multi-location operations.

## Why Work Here
- **Mission-driven work**: “Fundamentally changing how homes are bought and sold in the U.S.” – employees can create meaningful change in a complex industry.
- **Flexible work environment**: Office locations in Austin, San Francisco, and Concord, with strong support for remote work – “We’ll provide you with the resources and support you need to do great work comfortably and effectively, no matter where you’re located.”
- **Benefits & perks**: Competitive salary and equity, comprehensive medical/dental/vision, 401k, parental leave, commuter benefits, flexible time off, unlimited learning (in‑house and external courses), daily catered lunches (in-office), stocked kitchens, and customized workstations.
- **Culture**: Collaborative and curious team that values “leaders” – bringing people together, customer obsession, bias to action, and continuous learning. Described as “diverse team of experts from across tech, finance, and real estate.”
- **Open roles (as of search date)**: Engineering, Customer Success, Product, Design, Finance, Security, and more – many positions are remote or hybrid in Austin / SF.

## Sources
1. [qualia.com](https://www.qualia.com/) – Homepage (product overview, security, user claims)
2. [qualia.com/about-us](https://www.qualia.com/about-us/) – About page (mission, culture, community)
3. [qualia.com/jobs](https://www.qualia.com/jobs/) – Careers page (open positions, benefits, office locations)
4. [job-boards.greenhouse.io/qualia](https://job-boards.greenhouse.io/qualia) – Greenhouse jobs board (specific role listings)

## Other roles at Qualia

- [Senior Product Manager, Clear](https://feeny.ai/job/senior-product-manager-clear-qualia-austin-dga58spnrtev) — Austin, TX
- [Senior Product Manager, Search & Exam](https://feeny.ai/job/senior-product-manager-search-exam-qualia-austin-yqccaz4k2h8e) — Austin, TX
- [Program Manager, Enterprise Engagements](https://feeny.ai/job/program-manager-enterprise-engagements-qualia-austin-qf7tx8npe4mv) — Austin, TX
- [Senior Manager, Customer Education](https://feeny.ai/job/senior-manager-customer-education-qualia-austin-thnrj47se6t5) — Austin, TX
- [Senior Quality Engineer](https://feeny.ai/job/senior-quality-engineer-qualia-austin-8f98kd57mhb3) — Austin, TX
- [Quality Engineer](https://feeny.ai/job/quality-engineer-qualia-austin-4vzyk1k9rabq) — Austin, TX
- [Engineering Manager, Information Security](https://feeny.ai/job/engineering-manager-information-security-qualia-austin-b2tkcm9p5wft) — Austin, TX
- [Senior Finance Manager, FP&A](https://feeny.ai/job/senior-finance-manager-fp-a-qualia-san-francisco-f58jjhmrd7nv) — San Francisco, CA
- [Senior Product Manager, Platform](https://feeny.ai/job/senior-product-manager-platform-qualia-austin-1kw8w26qmns3) — Austin, TX
- [Engineering Manager, Application Security](https://feeny.ai/job/engineering-manager-application-security-qualia-austin-4v36qgdy92kk) — Austin, TX