--- title: 'Implementation Manager at Sphere Laboratories, Inc.' canonical: 'https://feeny.ai/job/implementation-manager-sphere-laboratories-inc-brazil-6cqsek3p1rc0' type: 'job' last_seen: '2026-10-21' --- # Implementation Manager at Sphere Laboratories, Inc. - **Company:** Sphere Laboratories, Inc. - **Location:** Brazil - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-21 - **Apply:** https://jobs.lever.co/sphere-laboratories/42f03063-5b2d-46ef-b4ec-8e0320095a5f ## Job description Reports to: VP Product · Location: Remote, Americas time zones · Languages: Spanish and English required; Portuguese a plus ## About the role Sphere is a stablecoin payments API. Fintechs and platforms across the Americas integrate us to onboard their customers (KYC/KYB), hold balances, and move money between stablecoins and local rails — SEPA, SWIFT, ACH, wires, PIX, SPEI. Our customers are engineering teams building on our API, and the quality of their integration decides whether they succeed with us. The Implementation Manager is the technical owner of that integration from first call to steady state. You field the technical questions in pre-sales, run the integration to go-live, stay the technical point of contact for our top-tier accounts, and turn what you see into product change. Today this work is done well but done by hand. We are hiring someone who can do it well and build the system — playbooks, SLAs, escalation paths, feedback loops — so it scales beyond one person. ## What you'll own - Be the voice of the customer on technical gaps. Know better than anyone how integrators actually use the product and where it fails them, and turn that into evidence — patterns across accounts, not anecdotes. - Get integrators unstuck, from first technical call to go-live. Field technical questions in pre-sales, then give integrators same-day, endpoint-level answers: what's wrong, whose side it's on, and how to work around it until the fix ships. - Keep top-tier accounts healthy. Be the named technical contact for our largest integrators: run their shared channels, own escalations to our banking and compliance partners, and close every loop in writing. - Monitor and resolve integration bugs fast. Root-cause before you escalate, file tickets engineering can act on without a follow-up question, and open the PR yourself when the fix is small. - Feed product the right problems. Own the loop from integrator pain to roadmap — feedback tickets with customer impact quantified, a standing review with Product, and input on specs before features ship. - Build the system. Stand up the implementation playbook, issue SLAs, partner escalation runbooks, and SOPs for recurring edge cases so the function scales beyond one person. - Drive rollout and adoption. As the technical point of contact you will help with rollout of new products, policy changes, and resolution of bugs that impact on our integration customers. How success is measured - Time to launch - how long it takes for an integrator to go live post-contract signing. - SLA adherence rate - against the response and resolution targets you set for technical support. - Top-tier account health: open issues, age of oldest issue, escalations resolved without product/engineering involvement. - Product problems raised by you that make the roadmap. ## What we're looking for Must have - 4+ years in an implementation, solutions engineering, or technical account management role at an API-first company; payments, banking, or stablecoin infrastructure strongly preferred. - Hands-on with REST APIs and webhooks: can test an endpoint, read a payload, and debug an integration from logs. - Can read code well enough to trace a bug to a file and a PR; can write SQL to answer your own questions about customer data. - Evidence of building process where none existed — a playbook, an SLA model, a runbook set — and getting a team to adopt it. - Professional fluency in Spanish and English, written and spoken. Most of your customers will be in Latin America; most of your colleagues will not. - Writes clearly under pressure. Your Slack messages and tickets are the product for the people reading them. ## Nice to have - Portuguese. - Experience with KYC/KYB vendors (Sumsub or similar) and the flows around questionnaires, document resubmission, and verification levels. - Familiarity with SEPA/SWIFT return codes, correspondent-bank rejections, or local rails in LatAm. - Have shipped small fixes or docs PRs in a production codebase. Not this role This is not a sales, pricing, or legal role. You join pre-sales to answer technical questions and scope integrations, not to run deals; commercial terms, pricing analysis, and contract redlines sit with Sales and Legal. It is also not a ticket queue: you are expected to reduce the volume of issues over time, not just answer them faster. ## About Sphere Laboratories, Inc. ## Company Overview - **One-liner**: Sphere Laboratories, Inc. builds stablecoin-based payment infrastructure for cross-border B2B transactions, offering a platform and API suite called SpherePay and a regulated shared ledger called SphereNet. - **Entity Type**: Private (Seed & Strategic rounds; total $7.8M raised) - **Headquarters**: Wilmington, Delaware, United States (with an office in Boston, MA) - **Founded**: 2022 - **Founders**: Arnold Lee (Co-Founder & CEO) ## Core Business - Primary industry/industries: Financial Services, Fintech, Blockchain Infrastructure, Payments - Target customers: B2B — fintech companies, financial institutions, money transmitters, and businesses needing cross-border payment rails. - Mission or purpose statement: “Built to provide everyone a seat at the table of modern money movement” and “to open access to the future of money movement.” ## Products & Services - **SpherePay**: A B2B payments platform and API suite that enables fintechs and institutions to move value across borders quickly, transparently, and compliantly. Supports on/off-ramp flows, multi-chain stablecoin transfers, white-label embeds, and SDKs. It offers a developer toolkit, business dashboard, and private desk services for scaling global payouts across over 160 markets. - **SphereNet**: A unified, compliant, and privacy-preserving shared ledger built on a Solana Permissioned Environment for regulated global value transfers. Uses advanced cryptography, neutral governance, and built-in compliance controls. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for the latest rounds. (Caplight notes a Seed round in Feb 2024 and a Strategic round in Dec 2024 with undisclosed valuations.) - **Key Metric – Total Funding**: $7.8 million (Seed round of $2.8M led by TCG in Feb 2024; Strategic round of $5.0M led by Coinbase Ventures and Triton Capital in Dec 2024). - **Notable Investors/Partners**: TCG (The Chernin Group), Coinbase Ventures, Triton Capital, Echo, Anagram, Kraken Ventures, Solana Ventures. - **Growth Signals**: 53 employees (+87.5% YoY); workforce distributed across 12 countries (US, Brazil, Singapore, Colombia, India, Portugal, Norway, Argentina, Canada, France, and more); 13,524 LinkedIn followers (+245.6% yearly); recently expanded into Mexico with a regulated local entity (CNBV-registered money transmitter); active product development with Webhooks v2 launch; 3 open job postings as of Sep 2026. ## Competitive Advantages - Natively embedded compliance (AML/KYC/KYB frameworks) built directly into the payment and ledger products, allowing regulated institutions to adopt stablecoin rails without sacrificing regulatory control. - Multi-chain stablecoin support and coverage across 160+ markets, with a focus on underserved and emerging economies (e.g., US-Mexico corridor). - Leverages Solana Permissioned Environment for speed, low cost, and privacy, combined with advanced cryptography for a shared, neutral ledger. - Bare-metal banking rails and stablecoins combined in a single API/dashboard, offering an “operating system for the digital economy.” ## Strategic Focus - Deepening institutional adoption of stablecoins for cross-border payments, especially in high-volume corridors like US-Mexico. - Expanding regulated operations (recent Mexico launch) and building out in-country teams. - Continuing to invest in developer experience (Webhooks v2, SDKs, API improvements) to reduce integration time for partners. - Scaling the team with a focus on compliance, product management, and engineering talent to support growing demand. ## Why Work Here - Fully remote-first company with a distributed team across 12+ countries (US, Brazil, Singapore, India, etc.). - Engineering team is ~24% of the company (14 people), with a flat-ish structure that includes a Head of Engineering for SphereNet. - Active hiring for Frontend Engineer, SR Backend Engineer, and SR Product Manager (Onboarding & Compliance), with a strong focus on ownership and impact. - Culture described as assembling “exceptional individuals” with diverse backgrounds to “carve out this brave new world” of digital finance. - Notable perks: high growth trajectory (+87.5% YoY headcount), backing from top crypto and fintech investors (Coinbase Ventures, Kraken Ventures, Solana Ventures), and the opportunity to shape the foundational payments infrastructure for the internet. ## Sources 1. [spherepay.co](https://spherepay.co/) 2. [spherepay.co/about](https://spherepay.co/about) 3. [linkedin.com/company/sphere-laboratories](https://linkedin.com/company/sphere-laboratories) 4. [jobs.lever.co/sphere-laboratories](https://jobs.lever.co/sphere-laboratories) 5. 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