---
title: 'Implementation Manager at TrashLab'
canonical: 'https://feeny.ai/job/implementation-manager-trashlab-united-states-6gvbn1xjnt0r'
type: 'job'
last_seen: '2026-09-09'
---

# Implementation Manager at TrashLab

- **Company:** TrashLab
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/trashlab/am9icG9zdDqtCHcwTfnvTgRZS905HLWY

## Job description

TrashLab is the AI-native operating system for waste and recycling haulers across the US and Canada. We replace legacy point solutions with modern technology and AI agents that do real work in the truck, at the scale house, and on the phones. Our platform runs the full operational stack: CRM, billing, dispatch, routing, scale and recycling workflows, driver app and customer portal. Haulers use TrashLab to grow revenue and better serve their customers.

Since launching in 2023, TrashLab has scaled rapidly: live in 40+ states across hundreds of haulers and revolutionizing a $100B+ category with cutting edge technology. And our ambition goes beyond software — over time, we aim to become the financial and operational network that powers the industry. We recently completed our Series A from top-tier investors, and we're hiring a smart, ambitious team that will define what modern hauler technology will look like for the next decade. We move fast and care deeply about the operators we serve. Learn more at trashlab.com.

## About the Role

We're hiring an Implentation Manager to take freshly-signed haulers from contract to confidently using TrashLab in production — travel light, ship fast, and leave every customer happier than you found them.

You will:

- Run new-customer onboarding end-to-end: project plan, data migration, configuration, integration setup (accounting, payments, routing data), training, go-live, and first-30-day check-ins.
- Travel to customer sites for kickoffs, go-lives, and high-leverage in-person training — onboardings are a mix of remote implementation and onsite work.
- Sit with a hauler's CSR team, dispatcher, or scale-house operator, say “let me show you how this works” — and have them comfortable in an hour.
- Build and refine onboarding playbooks per customer segment (residential, commercial, roll-off, scale houses) using AI-generated checklists, automated configuration scripts, and in-app guides — what good looks like: <45-day implementations and 90%+ onboarding completion.
- Partner with Sales on handoff quality and with Support on post-onboarding escalations.
- Catch product friction early and route it to engineering with crisp repro steps — you're the canary for usability issues.

You are a great fit if:

- You have 3+ years in SaaS onboarding, implementation, customer success, or operations roles — strong preference for vertical SaaS that touches physical operations.
- You're comfortable holding a project plan, a customer's hand, and a dashboard simultaneously.
- You know how to teach an operator who's never used software like this before — without being condescending.
- You're AI-forward — you already put AI agents and automation to work on the repeatable parts, or you're eager to learn and build.
- You're comfortable traveling regularly, have the constitution for early-morning customer sites, and can maintain poise and develop a plan in unstructured environments.
- A plus: background in waste, fleet, field service, hospitality, or logistics software, and comfort with data migration tooling (CSV wrangling, basic SQL).

## Compensation

Salary is competitive with equity. Benefits include unlimited PTO, health, vision, and dental insurance, and 401k.

## About TrashLab

## Company Overview
- **One-liner**: TrashLab provides an all-in-one operating system for waste haulers, integrating dispatch, billing, routing, CRM, AI order taking, and driver tracking to streamline operations.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: John Tan (Co-Founder & CTO) and one other co-founder (name not publicly disclosed)

## Core Business
- **Primary industry**: Waste management software / Technology, Information and Internet
- **Target customers**: B2B – waste haulers (SMB, mid-market, municipal)
- **Mission or purpose**: “Improve the bottom line of waste haulers and sustainability in our waste system through modern software solutions.” [trashlab.com](https://trashlab.com/about-us)

## Products & Services
- **TrashLab Platform (SaaS)**: A cloud-based, all-in-one system that combines dispatch, route optimization, CRM, billing, customer portals, driver proof of service, reporting, and AI‑powered order taking. It replaces multiple disconnected tools and automates workflows. [trashlab.com](https://trashlab.com/careers)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric (Funding)**: **$4M total** – Seed round of $3M (Dec 2023, led by Harlem Capital) and Pre‑Seed round of $1M (Aug 2022). [linkedin.com](https://linkedin.com/company/trash-lab)
- **Notable Investors / Partners**: Harlem Capital (lead investor)
- **Growth Signals**:
  - Headcount growing: 13 employees (+13.3% YoY) per LinkedIn, with 3 active job postings and a +200% quarterly job posting trend.
  - Distributed workforce across 6 countries (US, Brazil, Ukraine, Argentina, Bulgaria, Uruguay).
  - LinkedIn followers: 2,040 (+54.3% yearly).
  - First company offsite held in Mexico City (Jan 2025). [linkedin.com](https://linkedin.com/company/trash-lab)

## Competitive Advantages
- **Niche focus**: Built exclusively for the waste hauling industry, addressing workflows that general‑purpose software cannot handle (e.g., dumpster tracking, driver proof, AI order taking).
- **Integrated platform**: Replaces multiple legacy tools (QuickBooks, HubSpot, Google Maps, etc.) with a single operating record, reducing friction and data entry.
- **AI‑first approach**: Embeds AI agents into dispatch, order taking, and sales workflows, giving haulers a modern edge.

## Strategic Focus
- **Current priorities**: Scaling the sales organization (hiring Head of Sales, Director of Demand Generation), expanding product engineering and AI agent capabilities, and building out customer success and implementation teams.
- **Direction**: Deepen AI‑optimized routing and agentic workflows, grow the customer base across SMB, mid‑market, and municipal haulers, and continue to reduce administrative overhead for operators.

## Why Work Here
- **Culture highlights**: Growth mindset, autonomy, ownership, and a remote‑first hybrid environment. The team values learning and collaboration, with a recent offsite in Mexico City.
- **Remote / hybrid policy**: Hybrid workspace – employees combine remote work with on‑site time at the San Francisco HQ. Many roles are open to remote candidates in LATAM and Eastern Europe.
- **Notable perks / engineering culture**:
  - Small, distributed team (13–19 people) with a flat structure and direct impact.
  - Tech stack: Python, React, React Native, TypeScript, Postgres, Mapbox, Stripe, and AI/ML tools.
  - Active hiring for Product Engineer, Software Engineer, Engineering Manager, and GTM Engineer.
  - Emphasizes AI‑driven product development and agentic systems. [builtin.com](https://builtin.com/company/trashlab)

## Sources
1. [trashlab.com/careers](https://trashlab.com/careers)
2. [trashlab.com/about-us](https://trashlab.com/about-us)
3. [linkedin.com/company/trash-lab](https://linkedin.com/company/trash-lab)
4. [builtin.com/company/trashlab](https://builtin.com/company/trashlab)
5. [builtin.com/company/trashlab/jobs](https://builtin.com/company/trashlab/jobs)

## Other roles at TrashLab

- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-trashlab-united-states-779cw0wqn0zc) — United States
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-trashlab-san-francisco-jb2mytd78py1) — San Francisco, CA
- [Director of Demand Generation](https://feeny.ai/job/director-of-demand-generation-trashlab-san-francisco-eq4xdx0dc8n1) — San Francisco, CA
- [Engineering Manager](https://feeny.ai/job/engineering-manager-trashlab-san-francisco-0dhrfxahm2pa) — San Francisco, CA
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