---
title: 'Implementation Officer (Rivers) at Moniepoint'
canonical: 'https://feeny.ai/job/implementation-officer-rivers-moniepoint-rivers-2pmqcbf151gc'
type: 'job'
last_seen: '2026-09-05'
---

# Implementation Officer (Rivers) at Moniepoint

- **Company:** Moniepoint
- **Location:** Rivers, Nigeria
- **Posted:** 2026-04-01
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.eu.greenhouse.io/moniepoint/jobs/4828024101

## Job description

## Who We Are

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

## What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer

Reports To: Lead, Onboarding

Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre

Work Mode: Hybrid

Employment Type: Outsourcing

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

## Key Responsibilities

- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

## Qualifications

- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)

## Preferred Qualifications

- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre
- Please indicate your preferred location.

## About You

- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

## What we can offer you

- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

## About Moniepoint

## Company Overview
- **One-liner**: Moniepoint provides an all-in-one payments, banking, credit, and business management platform for businesses and their customers in emerging markets, primarily Nigeria and Africa.
- **Entity Type**: Private (backed by major global venture capital funds)
- **Headquarters**: London, UK (with offices in Lagos, Nairobi, and the US)
- **Founded**: 2015
- **Founders**: Not publicly listed on the main site; the company is the parent of TeamApt Ltd and Moniepoint MFB

## Core Business
- **Primary industry/industries**: Fintech, Financial Services, Payments, Banking, Credit
- **Target customers**: B2B (primarily Micro, Small, and Medium Enterprises (MSMEs) and their employees and customers), B2C (individuals)
- **Mission or purpose statement**: "Financial happiness for every African, everywhere"

## Products & Services
- **Payments**: Digital payment acceptance infrastructure and distribution networks that democratise payment acceptance, including POS terminals. Moniepoint is Nigeria’s largest offline merchant acquirer, powering most of the country's POS transactions.
- **Credit**: Loans to business owners based on transaction history (not collateral) to help finance inventory and expand businesses.
- **Banking**: Business and personal banking solutions enabling instant transactions, bill payments, and financial management.
- **Business Management**: Operational tools like expense cards, accounting, and book-keeping solutions for businesses.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding - The company has raised significant capital from top-tier investors. It processes over $17 billion in Total Payment Volume (TPV) monthly and supports over 10 million customers (business and individual accounts) and 4 million active merchants.
- **Notable Investors/Partners**: QED, British International Investment (BII), FMO, LeapFrog Investments, and other leading global venture capital funds.
- **Growth Signals**: Named "Africa's fastest growing financial institution" (2023-2025). Processes $12-17 billion monthly through digital payment channels. Serves 60 million unique cards on its POS terminals each quarter. Has a network of 40,000 field agents.

## Competitive Advantages
- **Integrated "Operating System"**: Moniepoint has built a fully integrated, end-to-end platform tailored specifically to Nigeria’s informal and cash-reliant economy. This is a massive moat.
- **Hybrid Model**: A unique combination of advanced technology, a nationwide agent network (40,000 field agents), and widespread POS terminal deployment that enables financial access even in rural areas.
- **Data-Driven Credit**: Offers loans based on transaction history rather than collateral, unlocking credit for the underserved. Roughly a third of its MSME customers are receiving loans for the first time.
- **Market Dominance**: As Nigeria's largest merchant acquirer, it has a deep, defensible network effect.

## Strategic Focus
- **Deepening Financial Inclusion**: Continuing to expand access to payments, credit, and banking for underbanked populations and MSMEs across Africa.
- **Scaling the Platform**: Growing the number of merchants, agents, and individual customers on its all-in-one platform.
- **Product Expansion**: Adding more business management and operational tools to become the "operating system" for African businesses.

## Why Work Here
- **Culture**: Described as a "dream team" culture with values of **Technical Depth, Empathy, Integrity, Grit, No Ego, and Candour**. The company emphasizes a flat organizational structure where "every voice matters" and "everyone is an extension of our team."
- **Work Model**: Moniepoint Inc. is a fully remote tech company with a diverse workforce worldwide. (Note: Some roles may be location-specific, e.g., Lagos or Nairobi).
- **Perks & Benefits**: Competitive salary, health insurance, pension, paid leave days, mental health & crisis support, team building activities, and "Dope Merch!" The work is described as a "portfolio of projects that matter."
- **Interview Process**: A multi-stage process including a Preliminary Phone Screen, a Technical Assessment/Case Study, a Panel Interview, and an Executive/Final Interview.

## Sources
1. [Moniepoint.com](https://www.moniepoint.com/)
2. [Moniepoint Careers Page](https://job-boards.eu.greenhouse.io/moniepoint)
3. [Moniepoint Culture Page](https://www.moniepoint.com/culture)
4. [LeapFrog Investments - Moniepoint](https://leapfroginvest.com/company/moniepoint/)

## Other roles at Moniepoint

- [Implementation Officer (Plateau)](https://feeny.ai/job/implementation-officer-plateau-moniepoint-plateau-dea111yktjcd) — Plateau, Nigeria
- [Field Credit Officer (South West)](https://feeny.ai/job/field-credit-officer-south-west-moniepoint-ekiti-g1zdstsrv024) — Ekiti, Nigeria / Ogun, Nigeria / Ondo, Nigeria / Osun, Nigeria / Oyo, Nigeria
- [Field Credit Officer (South East)](https://feeny.ai/job/field-credit-officer-south-east-moniepoint-abia-d38g1f1jjpjn) — Abia, Nigeria / Anambra, Nigeria / Ebonyi, Nigeria / Enugu, Nigeria / Imo, Nigeria
- [Field Credit Officer (North West)](https://feeny.ai/job/field-credit-officer-north-west-moniepoint-jigawa-s017584ryg43) — Jigawa, Nigeria / Kaduna, Nigeria / Kano, Nigeria / Katsina, Nigeria / Kebbi, Nigeria / Sokoto, Nigeria / Zamfara, Nigeria
- [Field Credit Officer (North East)](https://feeny.ai/job/field-credit-officer-north-east-moniepoint-adamawa-aa5vkkyfrxdn) — Adamawa, Nigeria / Bauchi, Nigeria / Borno, Nigeria / Gombe, Nigeria / Taraba, Nigeria / Yobe, Nigeria
- [Field Credit Officer (North Central)](https://feeny.ai/job/field-credit-officer-north-central-moniepoint-benue-26qnbg6a40q8) — Benue, Nigeria / FCT, Nigeria / Kogi, Nigeria / Kwara, Nigeria / Nasarawa, Nigeria / Niger, Nigeria / Plateau, Nigeria
- [Staff Product Designer](https://feeny.ai/job/staff-product-designer-moniepoint-india-bppjkhpn75m4) — India
- [Product Design Lead](https://feeny.ai/job/product-design-lead-moniepoint-poland-ady3tavaj0x8) — Poland
- [Product Design Lead](https://feeny.ai/job/product-design-lead-moniepoint-spain-p43pwy36yxcd) — Spain
- [Senior Content Designer](https://feeny.ai/job/senior-content-designer-moniepoint-spain-v1mrbagbyrcn) — Spain