---
title: 'Implementation Project Manager - Communications Customer Care & Billing Software at National Information Solutions Cooperative (NISC)'
canonical: 'https://feeny.ai/job/implementation-project-manager-communications-customer-care-billing-software-eh4y1f075thb'
type: 'job'
last_seen: '2026-10-21'
---

# Implementation Project Manager - Communications Customer Care & Billing Software at National Information Solutions Cooperative (NISC)

- **Company:** National Information Solutions Cooperative (NISC)
- **Location:** Any Nisc Location
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/nisc/jobs/8292748

## Job description

## About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Position Overview

In the position, you will be responsible for performing software implementations for Member/Customers and managing implementation projects. You will provide application support to customers and validate the accuracy of their converted data. Utilizing your customer service and critical thinking skills, you will train personnel on all aspects of the application and answer questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site.

For more information on Communications CC&B, click [here](https://www.nisc.coop/utility-solutions/customer-care-billing/).

Work Schedule

- Hybrid (after an initial training period) from one of our office locations:
- Atlanta, GA
- Cedar Rapids, IA
- Lake Saint Louis, MO
- Mandan, ND
- Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.
- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.
- Virtual Office: Candidates working from a remote location within approved states for those who have applicable industry experience.

Primary Responsibilities

- Assist and perform in coordinating basic software implementation project plans.
- Present and train software application to all applicable Member/Customers end users.
- Share business requirement best practices with Member/Customers for software process efficiency.
- Validate the accuracy of converted data and drive Member/Customer engagement in verification of the data.
- Provide application support throughout the project lifecycle.
- Perform data mapping from legacy systems.
- Create and adjust software configuration according to project requirements.
- Perform after hours call support as assigned.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Commitment to NISC’s Statement of Shared Values.
- Other duties as assigned.

Knowledge, Skills & Abilities Preferred

- Strong verbal and written communication skills.
- Strong level presentation and training skills.
- Strong level ability to organize and prioritize effectively.
- Strong attention to detail skills while managing time effectively.
- Knowledge of business-related software applications and services.
- Knowledge of the Utility or Telecom industries.
- Knowledge of Project Management processes and theory.
- Ability to research and solve problems.
- Ability to set and manage internal and external Member/Customer expectations.
- Ability to analyze data and draw meaningful business conclusions.
- Ability to demonstrate initiative and accountability.
- Ability to guide/lead change management for Member/Customers.
- Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position.

Education Preferred

Bachelor’s Degree in a business-related field or equivalent experience.

## Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

## About National Information Solutions Cooperative (NISC)

## Company Overview
- **One-liner**: An information technology cooperative that develops and supports software and hardware solutions for rural energy and communications companies across the U.S.
- **Entity Type**: Private (Cooperative)
- **Headquarters**: Mandan, North Dakota, USA (with offices in Lake Saint Louis, Missouri; Cedar Rapids, Iowa; and Blacksburg, Virginia)
- **Founded**: July 2000 (formed from the consolidation of Central Area Data Processing Cooperative, est. 1967, and North Central Data Cooperative, est. 1966)
- **Founders**: Not applicable (formed as a cooperative consolidation)

## Core Business
- Primary industry/industries: Information Technology, Utilities (Energy & Electric), Telecommunications (Broadband & Communications)
- Target customers: B2B — specifically rural electric cooperatives, public power districts, and telecommunications companies across the U.S., American Samoa, Palau, and Canada (over 970 Member organizations)
- Mission statement: "To deliver information technology solutions and services that are Member and Customer focused, quality driven and value priced."

## Products & Services
- **Consumer & Subscriber Billing**: Software for managing billing and customer accounts for energy and communications providers.
- **Accounting Solutions**: Financial management and accounting software tailored to utility and telecom cooperatives.
- **Engineering & Operations**: Software for grid management, power flow analysis, and operational workflows (e.g., Distributed Engineering Workstation).
- **Broadband Services**: Solutions for broadband network management and subscriber services.
- **iGEAR (subsidiary)**: An online store platform for NISC Members, processing over 5,000 orders totaling more than $1.1 million in annual online sales with nearly 7,800 active users.
- **Print Services**: Produced 338 million statement images in 2025, including 78.6 million e-bill only statements and 177 million mail pieces.
- **Payroll Products**: Calculates nearly 1.8 million paychecks annually and tracks an annual payroll in excess of $6.8 billion for 74,000 professionals employed by NISC Members.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private cooperative)
- **Key Metric**: Over $55 million invested annually in Research, Development and Quality (RDQ)
- **Notable Investors/Partners**: Not applicable (member-owned cooperative; no external investors)
- **Growth Signals**: Over 1,400 employees across four facilities and remote across the U.S.; named a Computerworld Magazine Top 100 "Best Places to Work in IT" for the 23rd consecutive year in 2026; serves Members in American Samoa, Palau, and Canada alongside domestic operations.

## Competitive Advantages
- **Cooperative Structure**: As a member-owned cooperative, NISC's primary focus is serving its Members and employees rather than maximizing shareholder returns, creating a unique alignment of interests.
- **Deep Specialization**: Decades of domain expertise in rural energy and communications, serving a niche market with highly tailored solutions.
- **R&D Investment**: Over $55 million per year in research, development, and quality, ensuring continuous innovation for a specialized industry.
- **Long-Term Stability**: Operating since 1966 (in predecessor forms) with consistent recognition as a top IT employer for 23 straight years.

## Strategic Focus
- **Innovation for Members**: Continuously investing in R&D to solve emerging challenges in the energy and communications industries, including grid modernization and broadband expansion.
- **Service Excellence**: Prioritizing world-class support through a dedicated Member Success team.
- **Diversification**: Helping Members compete effectively in the changing energy and communications landscapes through advanced IT solutions.
- **Remote & Distributed Workforce**: Supporting employees across the U.S. with multiple office hubs and remote work capabilities.

## Why Work Here
- **Culture**: A cooperative driven by six Shared Values developed by employees: Integrity, Relationships, Innovation, Teamwork, Empowerment, and Personal Development. Emphasis on "doing the right thing, always" and work/life balance.
- **Work Policy**: Hybrid/remote-friendly with four physical office locations (Mandan, ND; Lake Saint Louis, MO; Cedar Rapids, IA; Blacksburg, VA) and remote employees across the U.S.
- **Benefits**: Zero premium medical insurance; medical, dental, and vision insurance; Health Savings Account with $100 monthly NISC contributions (plus up to $800/year in Wellness Rewards); fully covered life insurance (4x salary); fully covered short- and long-term disability; 401(k) with 4% salary base contribution and up to 6% employee match; PTO accrual, 120 Life Event Leave hours, 9 paid holidays, and 1 paid Holiday Week/Sabbatical.
- **Notable Perks**: $2,500 interest-free technology loan program; $25,000 employee educational assistance program; free coffee/hot chocolate/tea/water; onsite markets; monthly onsite meet-ups; Employee Assistance Program; Benevolence Fund (employee-supported financial hardship assistance).
- **Engineering & Tech**: Described as having "some of the best software developers in the business" and working with "the latest and greatest technology." Roles include Software Developers, Quality Engineers, IT Application Specialists, and Database Conversion (ETL) Associates.
- **Community**: Strong emphasis on social responsibility with eco-friendly office practices (recycling, filtered faucets, automated LED & solar lighting), volunteer committees, and charitable fundraising for organizations like United Way and the Alzheimer's Association.

## Sources
1. [nisc.coop - About Us](https://www.nisc.coop/about/)
2. [nisc.coop - Careers](https://www.nisc.coop/careers/)
3. [nisc.coop - The NISC Difference](https://www.nisc.coop/the-nisc-difference/)
4. [LinkedIn - NISC](https://www.linkedin.com/company/nisc)
5. [nisc.coop - Open Positions](https://www.nisc.coop/careers/open-positions/)

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