---
title: 'Implementation Specialist 2, Catholic at Pushpay'
canonical: 'https://feeny.ai/job/implementation-specialist-2-catholic-pushpay-colorado-springs-m01hg14eq6nq'
type: 'job'
last_seen: '2026-09-10'
---

# Implementation Specialist 2, Catholic at Pushpay

- **Company:** Pushpay
- **Location:** Colorado Springs, CO
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/pushpay/jobs/8157907

## Job description

## About the Role

The Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results.

Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.

## Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the COS office / 2 days remote
- Remote work for approved states
- 12 paid company holidays
- 2 paid Volunteer Time Off days
- 15 days PTO to start, increases with tenure and seniority
- Paid parental and adoption leave
- Compensation Range: $67,500-$78,489

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.

## What You'll Do

- Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
- Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
- Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
- Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
- Build and effectively execute account plans and strategies unique to each account.
- Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
- Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
- Maintain knowledge of parish software market conditions and competitive activities.
- Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
- Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

## What You'll Bring

- BA/BS Degree
- 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager.
- Excellent verbal and written communication skills.
- Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.
- Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
- Desire to work in a startup environment, with proactive mindset and minimum need for supervision.
- Experience with CRM software (e.g. Salesforce).
- Ability to prioritize and manage workload to meet deadlines.
- Ability to manage multiple, concurrent client relationships.
- Well-organized and strong work ethic.
- Ability to anticipate change and adjust priorities accordingly.
- Understanding of key drivers of success for Catholic parishes.
- Understanding of industry culture, products, and services.
- Excellent eye for detail – ability to create accurate and high quality pieces of work.
- Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our [career page](https://pushpay.com/about-us/careers/united-states) to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About [Pushpay](https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf)

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

Applications will be taken on an ongoing basis.

#LI-TS1 #LI-Hybrid #LI-Remote

## About Pushpay

## Company Overview
- **One-liner**: Pushpay provides a church engagement platform that unifies giving, groups, and engagement to help churches grow generosity and deepen community connections.
- **Entity Type**: Private (acquired by BGH Capital and Sixth Street in 2023)
- **Headquarters**: Redmond, Washington, USA (with offices in Allen, Texas, and Colorado Springs, Colorado)
- **Founded**: 2011
- **Founders**: Kenny Wyatt, Aaron Senneff, Nolan Smith, Gruia Pitigoi-Aron, Maria Telles, Angelique Rothermel, Cole Schofield, Cary Yocum, Matthew Smith

## Core Business
- **Primary industry/industries**: Church Management Software (ChMS), Digital Giving & Engagement, Video Streaming
- **Target customers**: B2B — churches, parishes, dioceses, and other mission-based organizations (14,000+ customers)
- **Mission or purpose statement**: To help mission-based organizations connect, grow, and drive meaningful change through great software and a culture of generosity.

## Products & Services
- **[ChurchStaq™]**: An all-inclusive suite of engagement solutions including a Church Management System (ChMS), mobile app, donor management, and giving solution. (SaaS)
- **[ParishStaq™]**: A purpose-built technology suite for Catholic churches to help parishes and dioceses increase generosity and enhance engagement. (SaaS)
- **[Resi Media]**: An industry-leading video streaming platform acquired in 2021, enabling organizations to increase engagement and expand their digital presence. (SaaS / Platform)
- **Mobile Giving App**: iOS and Android apps for in-person and online giving, including features like Touch ID payments, Fastpay (five-second giving), and credit card entry by camera.
- **Reporting & Insights**: Centralized dashboards, customizable reports, and search/filters for data-driven decision-making.
- **Customizable Forms**: Tools for creating and managing forms for various church needs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $7.6 billion USD processed through online giving; $210 million in at-risk donations secured annually.
- **Notable Investors/Partners**: Acquired by BGH Capital and Sixth Street in 2023. 100+ integrations with existing software tools and databases.
- **Growth Signals**: Trusted by more than 14,000 customers; launched ChurchStaq™ in 2023; launched ParishStaq™ in 2022; acquired Resi Media in 2021; Bronze Stevie® Winner for Customer Service Department of the Year 2025.

## Competitive Advantages
- **Purpose-built for mission-based organizations**: Unlike generic CRM or giving platforms, Pushpay is specifically designed for churches, with features like at-risk donation recovery, spiritual journey tracking, and church-specific engagement analytics.
- **Integrated ecosystem**: Combines giving, ChMS, mobile app, and video streaming into one unified platform, reducing the need for churches to manage multiple disconnected tools.
- **100+ integrations**: Seamlessly links with existing software tools and databases, making it easy for churches to adopt without starting from scratch.
- **Award-winning customer support**: Recognized with a Bronze Stevie® Award for Customer Service Department of the Year 2025.

## Strategic Focus
- **Deepening the product suite**: Continuing to build out ChurchStaq™ and ParishStaq™ as comprehensive, all-in-one solutions for church engagement and administration.
- **Expanding the Catholic market**: With the launch of ParishStaq™ in 2022, Pushpay is specifically targeting Catholic parishes and dioceses.
- **Growing the video streaming business**: Through the Resi Media acquisition, Pushpay is expanding its digital presence capabilities for churches.
- **Data-driven engagement**: Using analytics and insights to help churches track community engagement, giving trends, and spiritual journey progression.

## Why Work Here
- **Culture of generosity**: The company emphasizes a culture of generosity and purpose, with employees supporting charitable causes.
- **Hybrid work model**: Employees engage in a combination of remote and on-site work, with a typical expectation of 3 days a week on-site.
- **Comprehensive benefits**: Includes healthcare benefits, dental insurance, health insurance, Flexible Spending Account (FSA), family and childcare benefits, generous parental leave, and family medical leave.
- **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups (ERGs).
- **Career development**: Provides customized development tracks, promotion policies, and job training/talent development programs.
- **Offices**: Three offices in the US (Redmond, WA; Allen, TX; Colorado Springs, CO) with a hybrid workspace model.
- **Employee size**: 530 total employees.
- **Notable perks**: Legal assistance, generous parental leave, and a focus on employee growth and promotion from within.

## Sources
1. [pushpay.com](https://pushpay.com/)
2. [pushpay.com/about-us](https://pushpay.com/about-us)
3. [pushpay.com/about-us/careers](https://pushpay.com/about-us/careers/)
4. [builtin.com](https://builtin.com/company/pushpay)
5. [builtin.com](https://builtin.com/company/pushpay/faq/workplace-perception)

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