---
title: 'Implementation Specialist - CRM at Nextech'
canonical: 'https://feeny.ai/job/implementation-specialist-crm-nextech-remote-nqxw7zht8txk'
type: 'job'
last_seen: '2026-09-15'
---

# Implementation Specialist - CRM at Nextech

- **Company:** Nextech
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/nextech/0d89a6e9-bdbe-412e-a230-b64f0621f026

## Job description

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

This role is open in all states within the United States except for: California, New York, Washington, and Colorado.

Job Summary

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech CRM standard implementation methodology. Remote super-user training, go-live support and post-go-live optimization. This includes remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

Client Training:

- Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology.
- Complete practice assessments and workflow analysis guided by industry best practices.
- Instruct clinical and non-clinical staff on the proper use of software applications.
- Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
- Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
- Perform additional responsibilities as assigned based on business needs.
- Issue Resolution and Optimization:
- Investigate and resolve client issues during implementation and go-live.
- Identify opportunities for workflow improvement and optimization post-go-live.

Collaboration:

- Partner with internal teams to ensure successful implementation and alignment with client needs.
- Communicate effectively with clients and team members to ensure alignment and satisfaction.
- Additional duties as required.

## Minimum Requirements

- 3 years of experience in the Healthcare IT industry, specifically CRM software implementation
- 1 year of GoHighLevel (GHL) software experience
- Ability to cultivate strong relationships & influence behavior
- Excellent verbal and written communication skills
- Excellent time management and organization skills
- Proven ability to solve problems creatively

## Preferred Qualifications

- Knowledge of or applicable experience in one of Nextech’s main medical specialties
- Knowledge of workflow of a Medical Clinic
- Understanding of HIPAA and PHI
- Technical Background in CRM or GHL
- Bachelor’s degree in related field

Total Rewards

Generous annual bonus opportunity 401(k) with Employer Match Flexible Time Off: take time off when you need it without worrying about available hours 11 paid holidays Your Day Your Way - Celebrate a day of cultural or social significance to you Insurance: Choice of Medical, Dental, and Vision plans Health Savings Account with employer match Flexible Spending Account Access to Linkedin Learning courses for professional development 100% Company-Paid Parental leave (After 6 months with the company) Company-Paid Life Insurance and Short/Long Term Disability Insurance Nextech Luminary Peer Recognition Program Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment

## About Nextech

## Company Overview
- **One-liner**: Nextech delivers intelligent, connected solutions that streamline workflows, strengthen financial performance, and elevate the patient experience in specialty medical practices.
- **Entity Type**: Private (backed by private equity; funding rounds not publicly disclosed)
- **Headquarters**: Remote-first, headquartered in the United States (specific city not publicly available)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- Primary industry: Healthcare IT – Electronic Health Records (EHR) and Practice Management software for specialty care.
- Target customers: B2B – ophthalmology, dermatology, orthopedics, plastic surgery, and med spa practices.
- Mission: “To be the trusted advisor for specialty practices, by delivering an intuitive purpose-built technology platform that empowers meaningful provider and patient interactions to improve the health and wellbeing of our communities.” [nextech.com/company/careers](https://www.nextech.com/company/careers)

## Products & Services
- **[Clinical Workflows]**: EHR and practice management platform designed for specialty workflows, including documentation, scheduling, and clinical decision support. [nextech.com](https://www.nextech.com/?hsLang=en)
- **[Patient Experience Portal]**: Mobile-first portal for patients to manage appointments, records, and billing. [nextech.com](https://www.nextech.com/?hsLang=en)
- **[Revenue Cycle Management (RCM)]**: Tailored RCM strategy optimized within the Nextech platform to maximize collections and reimbursement. [nextech.com](https://www.nextech.com/?hsLang=en)
- **[Financial Payment Solutions]**: Automated reconciliation, streamlined operations, and modern patient payment experiences. [nextech.com](https://www.nextech.com/?hsLang=en)
- **[Data & Insights]**: Unified data dashboard to identify risks, trends, and control costs. [nextech.com](https://www.nextech.com/?hsLang=en)
- **[Nextech Cora Scribe®]**: AI-powered, near real-time scribe for ophthalmology, integrated into the clinical workflow. [nextech.com](https://www.nextech.com/?hsLang=en)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Serves 16,000+ physicians and 5,500+ practices; 60,000+ professionals use the platform. [nextech.com/leadership](https://www.nextech.com/leadership)
- **Notable Investors/Partners**: Not publicly disclosed.
- **Growth Signals**: Actively developing AI capabilities (Cora Scribe); expanding into multiple specialties; award-winning platform; remote-first hiring across the US.

## Competitive Advantages
- Purpose-built exclusively for specialty practices (not generalist EHR), with deep domain expertise in ophthalmology, dermatology, orthopedics, plastic surgery, and med spas.
- End-to-end platform covering clinical, financial, and patient experience workflows in a single, integrated system.
- AI-powered scribe (Cora Scribe) that reduces documentation burden and is natively integrated into the EHR.
- Strong brand recognition and trust among 16,000+ physicians.

## Strategic Focus
- **Artificial Intelligence**: Continue building AI tools (e.g., ambient scribe) to reduce clinician burnout and improve efficiency.
- **Platform Integration**: Deepen connectivity across scheduling, billing, clinical data, and patient engagement.
- **Growth in Specialty Markets**: Expand presence in existing specialties and potentially enter adjacent ones.
- **Customer Experience**: Deliver a “trusted advisor” relationship through consultative implementations and ongoing support.

## Why Work Here
- **Remote-First Culture**: Fully remote work environment for most roles, with strategic team gatherings. [nextech.com/company/careers](https://www.nextech.com/company/careers)
- **Compensation & Benefits**: Generous annual bonus eligibility, 401(k) with employer match, 6 weeks paid parental leave, flexible PTO (exempt) or 15 days PTO + 5 personal days (non-exempt), 11 paid holidays, paid volunteer time off.
- **Wellness**: Walkingspree step-tracking program with challenges and rewards; comprehensive health plans (United Healthcare).
- **Inclusive Environment**: Annual unconscious bias training, intentionally inclusive culture, employee resource groups.
- **Career Development**: Opportunities across Product & Technology, Professional Services, Support, Sales, Marketing, Finance, and People & Culture teams.
- **Recognition**: Peer-to-peer recognition program.

## Sources
1. [nextech.com – About](https://www.nextech.com/company/about)
2. [nextech.com – Homepage & Solutions](https://www.nextech.com/?hsLang=en)
3. [nextech.com – Careers](https://www.nextech.com/company/careers)
4. [nextech.com – Leadership](https://www.nextech.com/leadership)
5. [jobs.lever.co/nextech – Current Openings](https://jobs.lever.co/nextech/)

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