---
title: 'Implementation Specialist at Double'
canonical: 'https://feeny.ai/job/implementation-specialist-double-new-york-x9whk5pbd12b'
type: 'job'
last_seen: '2026-10-14'
---

# Implementation Specialist at Double

- **Company:** Double
- **Location:** New York, NY
- **Compensation:** $80k–$100k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-07-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/double/32e88fb1-0c15-4e68-b66f-35f54a437ec2

## Job description

## About Double

Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.

With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.

Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.

We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Double.

## What You'll Do

- Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
- Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
- Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
- Maintain a high renewal rate after initial three month implementation period (80-85%)
- Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
- Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
- Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap

## Who You Are

- Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered.
- 2-3 years of experience in a customer-facing role at an early-stage SaaS startup
- Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
- Keen attention to detail, thoughtfulness, and a customer-centric mindset
- Knack and passion for process improvement, documentation, and increasing operational efficiencies
- Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce

## Benefits

- Competitive pay and equity
- Unlimited PTO
- Health, dental, and vision insurance
- 401k plan

Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

## About Double

## Company Overview
- **One-liner**: Double is a month-end close management platform that uses AI and deep ledger integration to automate accounting workflows and compress the close cycle.
- **Entity Type**: Private (funded; Y Combinator Summer 2021)
- **Headquarters**: New York, NY, United States
- **Founded**: 2020
- **Founders**: Ben Stein (CEO) & Kenny Song (CTO)

## Core Business
- **Primary industry**: Accounting / Financial Close Software
- **Target customers**: Accounting firms (bookkeepers, CPAs), internal finance teams (B2B)
- **Mission statement**: “Write software that helps accountants produce better quality work product, more quickly, and with fewer errors.”

## Products & Services
- **Double Platform**: A SaaS platform that replaces spreadsheets, checklists, and disconnected tools for the month-end close. It integrates two-way with QuickBooks Online, Xero, Sage, and NetSuite, providing a single view of tasks, client communication, time tracking, and AI-driven automation (auto-categorization, journal entries, reconciliations).

## Market Standing
- **Total Funding**: $8.6M (as of December 2024; includes $6.5M Series A led by Album VC, $2.0M seed, and $125K pre-seed)
- **Key Metric**: $8.6M total funding
- **Notable Investors/Partners**: Y Combinator (Summer 2021), Album VC
- **Growth Signals**: ~68–88 employees (45.6% YoY headcount growth); operates in 5 countries (US, Argentina, Uruguay, Brazil, Canada); trusted by “thousands of firms” globally; claims to cut close time by 50% and achieve 95% faster close.

## Competitive Advantages
- **Deep ledger sync**: Two-way integrations ensure data stays consistent with the accounting source of truth.
- **Purpose-built AI**: Automates repetitive month-end tasks (transaction categorization, reconciliations, journal entries) while keeping humans in control.
- **Customer-driven roadmap**: Features are built based on real customer feedback; new features shipped weekly.

## Strategic Focus
- Current priority is to continue expanding AI capabilities and automating more of the accounting workflow (beyond month-end into tax prep and other areas), while scaling the platform to serve larger firms and internal finance teams.

## Why Work Here
- **Culture**: Customer-obsessed, fast iteration (weekly shipping), YC-backed startup with a clear north star of making accountants’ lives easier.
- **Remote/Hybrid**: Offers remote positions (US & Canada), with offices in New York (HQ) and Austin. Some roles are in-office or hybrid; company states “employees work from physical offices” but also lists remote jobs.
- **Perks & Engineering**: Lean team (≈80 people), direct impact on product, opportunity to work on AI/accounting software that thousands of firms rely on.

## Sources
1. [doublehq.com](https://doublehq.com/)
2. [doublehq.com/about-us](https://doublehq.com/about-us/)
3. [Y Combinator – Double](https://www.ycombinator.com/companies/doublehq)
4. [LinkedIn – Double](https://www.linkedin.com/company/doublehq)
5. [Built In – Double](https://builtin.com/company/double-doublehqcom)

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