---
title: 'Implementation Specialist at FirmPilot'
canonical: 'https://feeny.ai/job/implementation-specialist-firmpilot-miami-vz5p674w9ks4'
type: 'job'
last_seen: '2026-09-06'
---

# Implementation Specialist at FirmPilot

- **Company:** FirmPilot
- **Location:** Miami, FL
- **Work type:** remote
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/firmpilotailawfirmmarketing/jobs/5382559008

## Job description

FirmPilot is the leading growth platform for law firms looking to scale with precision. We combine AI-driven insights, marketing automation, and data-backed performance to help firms convert traffic into retained clients. We are a fast-paced, venture-backed startup scaling with serious momentum and an eye for operational excellence.

## About the Role

We are looking for an Implementation Specialist who can own the client onboarding experience from post-sale handoff through full deployment and ongoing platform success. You will work cross-functionally to deliver seamless integrations, guide firms through our product setup, and ensure long-term value through continuous support.

This role is ideal for someone who thrives in fast-paced environments, has a deep sense of ownership, and brings a service-oriented mindset to technical execution. A strong candidate will not just handle onboarding, but also offer ongoing support and maintenance after onboarding to ensure our clients remain successful well beyond launch.

## What You Will Do

- Lead onboarding for new clients by coordinating internal resources, setting clear expectations, and configuring platform access
- Own the full setup lifecycle from technical kickoffs through go-live milestones
- Customize marketing automation flows, contact integrations, domain settings, and conversion tracking based on client needs
- Translate complex digital marketing and technical concepts into easy-to-follow instructions for legal teams
- Offer post-onboarding support to ensure continued success, including proactive check-ins, minor adjustments, and troubleshooting
- Provide technical guidance to clients on web integrations, intake systems, and third-party tools
- Maintain documentation of each implementation, including status updates, outstanding items, and resolution logs
- Identify patterns in client feedback and work with the Product and Success teams to improve implementation efficiency and satisfaction

## What You Bring

- 4+ years of experience in implementation, client onboarding, or technical account management
- Strong organizational skills with the ability to manage multiple client timelines at once
- Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
- Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
- Client-first mindset and a drive to ensure value is delivered beyond onboarding
- Ability to remain composed and solution-oriented under pressure

Top Candidates Will Have

- Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
- Experience working in a startup or fast-growth SaaS environment
- Understanding of legal services or professional services industries

## Compensation

Pursuant to applicable pay transparency laws, the base salary range for this role is $90,000 to $110,000 base. In addition to base salary, FirmPilot offers:

- 100% premium cost for employee: health, dental, and vision coverage
- Discretionary paid time off
- 11 holidays observed, and 2 floating holidays

## About FirmPilot

## Core Business
- **Primary industry**: Legal marketing services / AI-driven marketing software
- **Target customers**: Law firms of all sizes – solo practitioners, small firms, mid-large firms – across practice areas (personal injury, family law, criminal law, immigration, bankruptcy, estate & probate, business law, employment law, etc.)
- **Mission / purpose**: To eliminate wasteful marketing spend for attorneys and ensure they never settle for “just enough” by applying deep AI expertise to grow law firms without guesswork.

## Products & Services
- **AI Agent Automation**: Always-on AI systems that monitor competitor content, analyze market trends, and automate time-intensive marketing tasks.
- **Content & SEO/GEO**: AI-generated legal content tailored to practice areas, optimized for traditional search (SEO) and AI search/GEO (e.g., ranking in ChatGPT).
- **PPC & Digital Presence**: Management of paid ads, Google Business Profile, social media, and other digital channels from a single platform.
- **Website Optimization**: Enhancements for mobile, SEO/GEO, and load time to meet modern standards and client expectations.
- **Real-Time Dashboards**: No-nonsense dashboards that track ROI and measure the effectiveness of every dollar spent, in real time.
- **Competitive Blueprinting**: Reverse-engineering of high-performing law firms to deliver an AI-driven approach to smarter marketing.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding – $31.5M raised across four rounds (venture round $510K, seed $2M led by Valor Ventures, Series A $7M, Series A-1 $22M led by DeepWork Capital)
- **Notable Investors/Partners**: Thomson Reuters, HubSpot Ventures, Blumberg Capital, Valor Ventures, SAAS Ventures, Data Point Capital, DeepWork Capital
- **Growth Signals**: 
  - 180%+ more cases for clients using FirmPilot’s technology
  - 12,000+ leads generated for FirmPilot clients
  - $30,000+ average annual marketing savings for new clients
  - Headcount of 34 employees (+35.3% YoY)
  - Active hiring for roles in Sales, Customer Success, and Management

## Competitive Advantages
- Proprietary AI technology trained on a legal database (cases, legislation, legal news) to create authoritative, high-ranking content.
- Hyper-personalized content generation that targets specific practice areas and local markets.
- Integrated platform covering SEO, GEO, PPC, social media, and website optimization – eliminating the need for multiple agencies.
- Focus on “AI search” (GEO) to ensure law firms appear in ChatGPT and other generative AI results, a growing channel.

## Strategic Focus
- Scaling the AI-powered legal marketing platform to serve more law firms across the U.S. and potentially internationally.
- Deepening the AI agent automation capabilities to reduce manual work for clients.
- Expanding the go-to-market team (recently hired a Senior Vice President of Sales & Go-to-Market) to capture a larger share of the legal marketing market.

## Why Work Here
- **Culture**: Described as “dreamers and realists, technologists and marketers” – a blend of innovation and execution. Core values include radical transparency, continuous learning, and excellence in execution.
- **Work environment**: Hybrid/remote flexibility – some roles are fully remote (e.g., Project Manager, Customer Success), while others are based in Miami, FL (headquarters) or New York, NY (e.g., SVP of Sales).
- **Perks**: Not explicitly listed, but the company emphasizes measurable results, real-time reporting, and a data-driven approach. Employees get to work at the intersection of AI and legal marketing with backing from major industry players (Thomson Reuters, HubSpot).
- **Growth trajectory**: Rapidly scaling (35%+ headcount growth YoY) with recent $22M funding, offering opportunities for career advancement in a high-growth startup.

## Sources
1. [firmpilot.com](https://firmpilot.com/)
2. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/firmpilotailawfirmmarketing)
3. [cbinsights.com](https://www.cbinsights.com/company/firmpilot)
4. [linkedin.com](https://www.linkedin.com/company/firmpilot)

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