---
title: 'Implementation Specialist at Incident IQ'
canonical: 'https://feeny.ai/job/implementation-specialist-incident-iq-atlanta-qff19n2dpbsy'
type: 'job'
last_seen: '2026-09-04'
---

# Implementation Specialist at Incident IQ

- **Company:** Incident IQ
- **Location:** Atlanta, GA
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/incidentiq/jobs/7979189003

## Job description

Company Overview:

About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose: Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission: Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Implementation Specialist Overview:

The Implementation Specialist is the subject matter expert who works directly with our K-12 School District clients to understand detailed client needs in order to deliver a tailored Incident IQ Platform solution while managing expectations, timelines, and resources. The Implementation Specialist coordinates communications and activities between internal teams and clients and is critical to the overall success of every project. No two projects are the same, allowing for creative solutions that satisfy each client.

This position is responsible for executing and overseeing the project management activities related to the implementation of cloud software and services for new clients and providing ongoing support.

We look for excellent communication, time management, and organization skills with the ability to juggle multiple personalities and projects. You must have a strong technical aptitude and a good understanding of hardware, software, mobile and networking technologies and a passion for customer satisfaction.

Implementation Specialist Responsibilities:

- Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale to go-live
- Serve as a primary point of contact between clients and the support team during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated issues.
- Communicate directly with the client to manage expectations, scope changes, and monitor client contributions to the project
- Maintain documentation and record project status updates using internal tools to track progress against milestones and identify any items holding up further implementation.
- Provide assistance with implementation tasks including installation, configuration to meet client preferences, training, and support for the initial implementation period
- Manage multiple/simultaneous implementation projects
- Recognize opportunities for process improvement and provide input for proper implementation
- May participate in special projects or other duties as assigned

Implementation Specialist Requirements:

- Bachelor's Degree or global equivalent in a related discipline.
- 1 to 3 years of related professional customer experience; prefer SaaS Customer Success
- Basic planning/organizational skills and techniques
- Basic analysis and problem solving skills
- Excellent verbal and written communication skills including both inbound and outbound phone calls and general proficiency in business writing
- Ability to communicate and develop relationships with all levels of the organization
- Resourceful, flexible, adaptable and ability to work well with limited direction and oversight
- Professional and confident presence with a consultative, customer-focused attitude
- Strong sense of ownership and the ability to manage multiple independent projects simultaneously
- Proven professional experience with both client/server and cloud based (SaaS) applications and services
- Possess strong technical aptitude and experience working with enterprise-class business software solutions
- Excellent computer skills including proficiency with Microsoft Office applications, SaaS applications, and webinar or conference/meeting applications.
- Proven professional experience with project management, including scheduling of tasks and management of small to mid-sized projects

What makes Incident IQ different:

- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer

## About Incident IQ

## Company Overview
- **One-liner**: Incident IQ provides a SaaS workflow management platform built exclusively for K-12 school districts to unify IT, facilities, and operations.
- **Entity Type**: Private (growth-stage, no public funding rounds disclosed)
- **Headquarters**: Atlanta, Georgia, USA (with a second office in Alpharetta, GA)
- **Founded**: ~2015–2016 (pilot period began in 2015–2016, product launched at ISTE 2017)
- **Founders**: Not publicly listed (leadership includes CEO R.T. Collins, CTO Jason Martin, and others)

## Core Business
- **Primary industry**: K-12 education technology (EdTech)
- **Target customers**: B2B – K-12 school districts (IT, facilities, curriculum, and HR teams)
- **Mission**: “To help K-12 school districts break free from the friction of disconnected systems and clunky workflows – the kind that slows down administrative teams, blurs asset visibility, and leaves support requests in limbo.”

## Products & Services
- **Incident IQ Platform (unified operations)**: A single SaaS platform that connects help desk ticketing, asset lifecycle management, facilities work orders, HR workflows, and curriculum material management.
- **iiQ Help Desk**: AI-enhanced ticketing system with guided intake, automated routing, and knowledge base suggestions.
- **iiQ Assets**: Device and asset lifecycle tracking (Chromebooks, laptops, etc.) with bulk deployment, loaner pools, and repair history.
- **iiQ Facilities**: Work order management for maintenance, events, and approvals.
- **iiQ HR**: Staff support and HR request management.
- **iiQ Curriculum**: Instructional materials coordination and distribution.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Trusted by over 2,000 school districts across all 50 states, serving more than 14 million students and educators.
- **Notable Investors/Partners**: Not publicly listed in provided sources; integrations include SIS, MDM, SSO, and finance tools.
- **Growth Signals**: Rapid adoption since 2017; headcount of 212 US employees (as of Top Workplaces listing); recent hires include VP of Partnerships (remote); awarded Top Workplaces 2022 by Atlanta Journal Constitution.

## Competitive Advantages
- **Purpose-built for K-12**: Unlike generic IT service management tools, Incident IQ is designed exclusively for school district workflows, informed by former teachers and district staff.
- **Unified platform**: Combines IT, facilities, HR, and curriculum operations in one system, eliminating silos and manual data entry.
- **Deep integrations**: Native connections with SIS, MDM, SSO, and financial tools used by districts.
- **Compliance-ready**: Aligns with FERPA, COPPA, and SOC 2 standards.

## Strategic Focus
- Continue expanding district adoption and deepening product capabilities (AI-enhanced ticketing, interoperability).
- Scale the partner ecosystem (recently hiring VP of Partnerships).
- Maintain customer success focus with a dedicated Customer Success team.

## Why Work Here
- **Culture**: Emphasis on inclusiveness, transparency, collaboration, and integrity. Recognized as a Top Workplace in Atlanta.
- **Work model**: Hybrid – roles based at HQ (Atlanta) or North office (Alpharetta); some positions fully remote (e.g., VP, Partnerships).
- **Engineering culture**: Product leadership and customer success are core values; current openings include Senior Data Engineer and Software Engineer (E2).
- **Benefits**: Competitive salary, medical/dental/vision insurance, 401k match, paid time off.
- **Growth trajectory**: Fast-growing company serving a mission-critical need in education, offering opportunity to make a tangible impact on students’ learning environment.

## Sources
1. [incidentiq.com - About](https://www.incidentiq.com/about-us)
2. [incidentiq.com - Careers](https://www.incidentiq.com/careers)
3. [incidentiq.com - Homepage](https://www.incidentiq.com/)
4. [greenhouse.io - Jobs at Incident IQ](https://job-boards.greenhouse.io/incidentiq)
5. [topworkplaces.com - Incident IQ](https://topworkplaces.com/company/incident-iq/)

## Other roles at Incident IQ

- [Product Owner](https://feeny.ai/job/product-owner-incident-iq-alpharetta-82fpf0wpnk3d) — Alpharetta, GA
- [Sr. Account Executive](https://feeny.ai/job/sr-account-executive-incident-iq-incident-iq-hq-atlanta-k7vskpm3b1zh) — Incident Iq Hq Atlanta, OR
- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-incident-iq-remote-eg8ej0f32qb1)
- [AI DevEx Engineer](https://feeny.ai/job/ai-devex-engineer-incident-iq-alpharetta-sqs41gqe5kxq) — Alpharetta, GA
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-incident-iq-incident-iq-hq-atlanta-99ck38jrhase) — Incident Iq Hq Atlanta, OR
- [Software Engineer (E2)](https://feeny.ai/job/software-engineer-e2-incident-iq-alpharetta-m6w30xed54mt) — Alpharetta, GA
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