---
title: 'Implementation Specialist at Levitate'
canonical: 'https://feeny.ai/job/implementation-specialist-levitate-toronto-g92dxcws40wz'
type: 'job'
last_seen: '2026-09-07'
---

# Implementation Specialist at Levitate

- **Company:** Levitate
- **Location:** Toronto, Canada
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/levitate/jobs/5395586008

## Job description

At Levitate, we’re on a mission to make a real impact - for our customers, our team, and the world around us. We believe the best work comes from people who are curious, driven, and excited to grow. Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life:

Creating Magic ✨ You have the persistence and grit to turn ambitious ideas into remarkable outcomes.

Showing Customer Empathy ❤️ You bring humble confidence, listening deeply, and putting customers first.

Making Data-Driven Decisions 📊 You pair creativity with insights to make smarter, faster choices.

Focusing on Solutions, Not Problems 🔍 You approach challenges with positivity and critical thinking, always looking for the way forward.

Making Small Improvements Every Day 🌱 You embrace coachability and lean into discomfort to grow, improve, and drive lasting change.

Here, you won’t just do a job, you’ll help create meaningful experiences, solve real problems, and shape the future of our company.

Levitate is seeking an Implementation Specialist to join our dynamic Customer Success team. This role serves as a critical bridge between Sales and Customer Success, helping new clients get up and running with our platform. We’re looking for a tech-savvy, organized, and proactive individual with strong communication skills and a passion for delivering a seamless onboarding experience. You'll assist clients with integrations, data migration, and setup - ensuring a smooth transition into the Levitate platform.

## Responsibilities

- Lead implementation calls with clients to guide them through setup and onboarding
- Collaborate closely with Sales, Support, and Customer Success teams for smooth handoffs
- Troubleshoot implementation challenges through problem-solving and collaboration with Support and Engineering
- Accurately document customer interactions and updates in our system
- Effectively manage time and tasks to meet implementation deadlines
- Use AI tools to clean and prepare spreadsheets during onboarding processes

## Qualifications

- 1–2 years of customer-facing experience, preferably in a tech environment
- Strong technical aptitude and comfort with tools and integrations
- Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.)
- Excellent written and verbal communication skills
- Highly organized with strong time management and multitasking abilities
- Professional and empathetic when working with clients
- Strong problem-solving mindset with a collaborative attitude

Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:

- Paid time off and paid provincial holidays to facilitate strong work-life balance
- Paid parental leave that provides employees with support and flexibility as they grow their families
- Extensive benefit options including private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Notices:

- AI: Levitate will use Artificial Intelligence-supported tools to screen, assess or select applicants at one or more stages of the recruitment process for this position.
- Compensation: Compensation for this position is a $55,000 base + $10,000 bonus = $65,000 CAD on target earnings. The bonus portion is uncapped.
- Vacancy Status: This position is being publicly advertised to support ongoing hiring needs and may be used to fill an existing vacancy or to support anticipated team growth. Depending on business needs at the time of hire, this role may be filled as a backfill or as new headcount.

## About Levitate

## Company Overview
- **One-liner**: Levitate provides a relationship marketing platform that combines authentic communication tools, AI, and dedicated success specialists to help service-focused small businesses build lasting relationships with their clients.
- **Entity Type**: Private (Series C funding in 2023; latest round $16M in March 2026)
- **Headquarters**: Raleigh, North Carolina, USA (also offices in Toronto, Ontario; Tampa, Florida; and Orlando, Florida)
- **Founded**: 2017
- **Founders**: Jesse Lipson (Founder & CEO)

## Core Business
- **Primary industry**: Relationship Marketing / Customer Experience / Marketing Technology
- **Target customers**: B2B – service-focused small businesses and organizations (e.g., real estate agents, financial advisors, healthcare providers, nonprofits)
- **Mission statement**: “To make the world a happier place by building more authentic relationships.”

## Products & Services
- **Email Marketing**: Personal-feeling emails sent at scale, with AI-assisted content creation.
- **Texting**: Personalized one-on-one and broadcast texting to deepen client relationships.
- **Handwritten Cards**: Automatically printed and mailed handwritten-style cards.
- **Surveys & Reviews**: Tools to collect feedback and generate 5-star reviews, including a Client Happiness Score™.
- **Social Media**: Scheduling and posting ready-made, industry-specific social media content.
- **Websites**: Polished, performance-oriented websites designed for small businesses.
- **Authentic Intelligence™**: AI layer that helps create authentic, personalized content across all channels.
- **Dedicated Success Specialist**: Each customer gets a specialist to help onboard, strategize, and optimize their use of the platform.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $16M in a funding round announced March 2026 (likely Series C extension or new round)
- **Notable Investors**: Bull City Venture Partners, Tippet Partners, Protagonist, Duke Capital Partners (Series C 2023); over 75 total investors
- **Growth Signals**:
  - Over 300 employees (as of 2025/2026)
  - Serving 8,000+ customers
  - Recognized on the Inc. 5000 list for three consecutive years (as of Sep 2025)
  - Expanded headquarters in Raleigh and established a Canadian hub in Toronto (Sep 2025)
  - Achieved HIPAA-readiness and expanded into the healthcare vertical (Nov 2025)
  - Named a 2025 Top Workplace by USA TODAY

## Competitive Advantages
- **Authentic Intelligence™**: AI built specifically to maintain a personal, genuine tone at scale, avoiding generic automation.
- **All-in-one “Happiness Platform”**: Combines email, text, handwritten cards, social, surveys, websites, and reviews in one place.
- **Dedicated success specialists**: Human touch that differentiates from fully self-serve marketing tools.
- **Focus on relationship-based SMBs**: Designed for service businesses where referrals and repeat clients are key (not product-oriented ecommerce).
- **Strong culture and values**: “Create Magic,” “Focus on Data-Driven Decisions,” and a leadership team that is 50% women.

## Strategic Focus
- **AI-driven personalization**: Expanding Authentic Intelligence to further automate and personalize outreach.
- **Vertical expansion into healthcare**: Leveraging HIPAA-readiness to serve medical, dental, and other healthcare practices.
- **Geographic growth**: Building out the Canadian hub (Toronto) and opening new U.S. offices (Tampa, Orlando).
- **Continued product unification**: Adding more features (e.g., websites, social scheduling) to become a single platform for client relationship management.

## Why Work Here
- **Culture**: Strong emphasis on community, creativity, and fun – Disc Golf, Run Club, epic parties, and a “Culture Crew” organizing events.
- **Flexibility**: Flexible WFH policy; headquartered in a co-working/startup hub (Raleigh Founded).
- **Benefits**: Free catered lunch 5 days a week, flexible PTO from day one, 12 weeks paid maternity leave, 4 weeks paid paternity leave, comprehensive health/dental/vision, 401K with Betterment, and a healthy lifestyle reimbursement program.
- **Values-driven**: Carbon neutral / certified “Green Place To Work”, volunteer opportunities, support for locally owned businesses.
- **Diversity**: Senior leadership team is 50% women.
- **Growth opportunities**: Fast-growing company (Inc. 5000 three years running) with multiple open roles across sales, marketing, product, and customer success.

## Sources
1. [levitate.ai - Career page](https://www.levitate.ai/careers)
2. [levitate.ai - Main site](https://www.levitate.ai/)
3. [levitate.ai - Our Story](https://www.levitate.ai/story)
4. [Greenhouse - Levitate jobs](http://job-boards.greenhouse.io/levitate)
5. [Greenhouse - Levitate job listing example](https://job-boards.greenhouse.io/levitate/jobs/5060894008)

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