---
title: 'Implementation Specialist at Melita Group'
canonical: 'https://feeny.ai/job/implementation-specialist-melita-group-united-states-dyrdkdq41xq4'
type: 'job'
last_seen: '2026-10-14'
---

# Implementation Specialist at Melita Group

- **Company:** Melita Group
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.lever.co/melitagroup/d2923fb5-d3ee-4787-9a94-dc162c1fa46b

## Job description

## About Melita

For more than 30 years, Melita Group has helped small and mid-sized employers solve the complexity of HR, Employee Benefits, and Payroll. We combine deep expertise with a modern technology platform to deliver outsourced services that let our clients focus on growing their businesses while we handle the operational backbone of their workforce. We are a results-driven, high-integrity organization that holds itself accountable to its promises, and our clients stay with us for years, often decades, because we treat their success as our own. As we scale, we are investing heavily in technology, automation, and AI to raise the bar on what an HR outsourcing partner can deliver.

The Opportunity

Every new client relationship begins with implementation, and the quality of that experience sets the trajectory for retention, expansion, and reference-ability for years to come. The Implementation Specialist is a hands-on role that supports bringing complex HR, benefits, and payroll clients live on our platform. You will do the configuration, data migration, and testing yourself, not just manage it from a distance.

Reporting to the Head of Implementations, you will support onboardings end to end and be the connective tissue that ensures what was sold is what gets delivered. This role is ideal for someone who has implemented outsourced Payroll and HR services at a PEO, an HRO, or an HRIS technology vendor, and who wants to do the work, contribute to the outcome, and help shape how we implement as we scale.

Reporting and Scope

- Reports to: Head of Implementations (Molly Taylor)
- Department and team: Client Success, Implementation Team
- Location: Remote (U.S.)
- Key partners: Sales, Client Success, Service Delivery, the internal Technology team, Product, and Finance, along with HRIS and benefits carrier partners

Core Responsibilities:

Client Implementations (hands-on)

- Support and help execute new client onboardings across HR administration, payroll, benefits, and leave of absence services, from kickoff to a clean handoff to the ongoing service teams.
- Contribute directly to the outcomes that matter: time to live, client satisfaction at go-live, and a smooth transition to Service Delivery.
- Help build and maintain the implementation project plan, support progress against milestones, and help keep every workstream on schedule.

Platform Configuration, Data Migration, and Integrations (hands-on)

- Configure the client's HRIS and complete the build yourself on platforms including ADP Workforce Now, Paylocity, and Rippling, and in our Salesforce environment.
- Run data migrations and validate the results: employee data, payroll history, benefit plans and deductions, and PTO balances.
- Stand up the data interfaces that keep everything in sync, including benefits carrier EDI feeds and GL file feeds, partnering with our internal Technology team where deeper build is required.

Cross-Functional Partnership

- Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions.
- Be the connective tissue that ensures what was sold is what gets delivered.

AI, Automation, and Continuous Improvement

- Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. This is a priority investment area for Melita.
- Document and improve implementation workflows so each onboarding is faster and cleaner than the last.

## What We Are Looking For

- Very strong, hands-on experience supporting and implementing outsourced Payroll and HR services, ideally gained at a PEO, an HRO, or an HRIS technology vendor that installs a full HRIS together with outsourced services.
- Hands-on HRIS implementation experience on one or more major platforms (ADP Workforce Now, Paylocity, or Rippling), including configuration and data migration.
- Hands-on payroll processing experience, multi-state processing, tax setup, and mid-year conversions with YTD balancing
- A proven track record running end-to-end implementations and managing a project plan across multiple workstreams and deadlines.
- A natural problem-solver who thrives on complexity and drives clarity, and a systems thinker who bridges workflows across teams.
- Excellent communication skills and a high-integrity, client-first approach.

Qualifications:

## Preferred Qualifications

- Experience implementing benefits administration and leave of absence services, not only payroll and HR.
- Familiarity with benefits carrier EDI feeds, GL file feeds, and integrations across HRIS, payroll, and benefits systems.
- Experience with Salesforce and with AI-enabled or automation-heavy implementation workflows.
- A project management credential (for example PMP or CAPM) is a plus but not required.
- A payroll professional credential (for example FPC or CPP) is a plus but not required.

## About Melita Group

## Company Overview
- **One-liner**: Melita Group provides outsourced HR, benefits, payroll, and HR technology services to help small and mid-size businesses build a strong, scalable people infrastructure.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: San Jose, California, United States
- **Founded**: 1992
- **Founders**: Paul Mifsud (President & Founder)

## Core Business
- **Primary industry**: Human Resources / HR Outsourcing
- **Target customers**: B2B – small and mid-size businesses (SMBs)
- **Mission**: “To provide comprehensive HR solutions, payroll and benefits services that are flexible, valuable, and consistently high quality, to help your business achieve a strong foundation upon which to build their business.” [melitagroup.com/about](https://www.melitagroup.com/about)

## Products & Services
- **Full HR Outsourcing**: Builds and manages a complete HR infrastructure including processes, policies, compliance, employee support, and technology implementation.
- **Payroll Services**: Payroll processing and management.
- **Benefits Administration**: Employee benefits such as medical, dental, vision, 401(k), disability, and more.
- **HR Technology Platform**: A proprietary operating system integrated with best-in-class HR technologies to ensure accuracy, consistency, and efficiency.
- **Fractional Team of Experts**: Clients get a team of specialists (e.g., Exec HR Advisor, Technology Specialist) without hiring full-time, at a fraction of the cost. [melitagroup.com/why-us](https://melitagroup.com/why-us)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual revenue of **$10M** (per third-party data). Processes **$650M+** in payroll and premiums each year. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group) | [melitagroup.com/about](https://www.melitagroup.com/about)
- **Notable Investors**: Not publicly available (one prior funding round recorded, but no details disclosed).
- **Growth Signals**: 150+ clients across 38 U.S. states and 17 countries; **97% client retention rate**; **Net Promoter Score of 73**. Employee headcount reported as 34 (LinkedIn, -7.5% YoY) or 55 (company website). [melitagroup.com/about](https://www.melitagroup.com/about)

## Competitive Advantages
- **No long-term contracts** – clients can add or remove services at any time with full transparency.
- **“No stickiness guarantee”** – Melita will train its own replacement if a client decides to bring services in-house.
- **Fractional expertise** – access to a complete team of HR, benefits, and payroll specialists at lower cost than internal hires.
- **30+ years of experience** and a proven track record of high client retention and satisfaction.

## Strategic Focus
- Continue delivering modular, flexible HR solutions tailored to SMBs.
- Leverage technology to improve operational efficiency and employee experience.
- Expand geographic reach and client base while maintaining high service quality.

## Why Work Here
- **100% remote work** – fully work-from-home with family-friendly flexibility.
- **Comprehensive benefits**: Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, 401(k) match up to 5%, adoption/infertility benefit, pet adoption benefit, legal assistance, financial planning, Employee Assistance Program, paid time off for volunteering, and pre-tax Flexible Spending Accounts.
- **Employee rating**: 4.7/5.0 (13 reviews) – Work-Life 4.8, Culture 4.5, Compensation 4.6, Career 4.5. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group)
- **Core values**: Work with people that care, purpose-driven career, contribute to building better workplaces, dynamic team, and well-being focus. [melitagroup.com/careers](https://www.melitagroup.com/careers)
- **Open positions** (as of search date): Benefits Specialist (remote US) and People Operations Coordinator (remote US). [jobs.lever.co/melitagroup](https://jobs.lever.co/melitagroup)
- **Hiring process**: Uses AI tools to assist with resume review and analysis, but final decisions are made by humans.

## Sources
1. [melitagroup.com/careers](https://www.melitagroup.com/careers)
2. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group)
3. [melitagroup.com/about](https://www.melitagroup.com/about)
4. [jobs.lever.co/melitagroup](https://jobs.lever.co/melitagroup)
5. [melitagroup.com/why-us](https://melitagroup.com/why-us)

## Other roles at Melita Group

- [Payroll Tax Analyst](https://feeny.ai/job/payroll-tax-analyst-melita-group-united-states-cs07a1201ajy) — United States
- [Global Payroll Contractor (Canada and/or UK)](https://feeny.ai/job/global-payroll-contractor-canada-and-or-uk-melita-group-canada-ncp4wx79g4r4) — Canada
- [Global Payroll Specialist](https://feeny.ai/job/global-payroll-specialist-melita-group-united-states-9gxsd1sq0nvt) — United States
- [Benefits Analyst](https://feeny.ai/job/benefits-analyst-melita-group-united-states-sk74dt7qvfk7) — United States
- [Payroll Specialist](https://feeny.ai/job/payroll-specialist-melita-group-united-states-mft5dv7xe4g5) — United States
- [Account Executive, New Client Acquisition](https://feeny.ai/job/account-executive-new-client-acquisition-melita-group-united-states-ve8wd5sz97gk) — United States
- [Senior Benefits Specialist](https://feeny.ai/job/senior-benefits-specialist-melita-group-united-states-1635p03epmw0) — United States
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-marloo-sydney-sspxb744nne6) — Sydney, Australia
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-ooma-united-states-v17ftd0968qg) — United States
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-hawk-london-cpdjd2hmde5c) — London, United Kingdom