---
title: 'Implementation Specialist, Single at Weave'
canonical: 'https://feeny.ai/job/implementation-specialist-single-weave-india-grq98qzca2ha'
type: 'job'
last_seen: '2026-09-17'
---

# Implementation Specialist, Single at Weave

- **Company:** Weave
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/weave/1aba39c0-af16-4ec1-9b1c-4c082069c635

## Job description

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention

- This position is 100% remote within India
- Reports to: Manager of Implementation, Single

## What You Will Own

- Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
- Manage a portfolio of customers in various stages of onboarding.
- Lead customer training and activation calls for Weave products.
- Configure and activate Weave systems.
- Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
- Proactively manage customer expectations and communicate implementation milestones.
- Handle customer escalations and adoption concerns.
- Ensure customers understand how to maximize the value of Weave’s features
- Document customer interactions, implementation progress, and next steps.
- Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
- Deliver a five-star customer experience throughout the onboarding journey.

What You Will Need to Accomplish the Job

- 2+ years of experience in customer-facing roles.
- Strong presentation and customer training skills.
- Ability to manage multiple implementations simultaneously.
- Excellent verbal and written communication skills.
- Strong technical aptitude and ability to troubleshoot software workflows.
- Ability to navigate ambiguity and operate in a fast-changing environment.
- Strong organizational and time management skills.
- Ability to build trust and influence customer behavior.
- Demonstrated ability to drive customer adoption and outcomes.
- Experience handling escalated customer situations.

Core Competencies

- Customer Focus
- Project Management
- Accountability
- Problem Solving
- Adaptability
- Resilience
- Communication
- Collaboration
- Resourcefulness
- Results Orientation

What Will Make Us Love You

- Experience implementing SaaS products.
- Experience training customers on software platforms.
- Knowledge of healthcare or dental practice workflows.
- Basic understanding of networking, phone systems, and integrations.
- Ability to thrive in a pilot environment and help shape evolving processes.
- Strong relationship-building skills with both customers and teammates.
- Self-starter mentality with the ability to identify opportunities for improvement.
- Passion for helping customers adopt new technology and achieve measurable value.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

## About Weave

## Company Overview
- **One-liner**: Weave provides an AI-powered patient communications, engagement, and payments platform purpose-built for small and medium-sized healthcare practices.
- **Entity Type**: Public (NYSE: WEAV)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2008 (incorporated as a Delaware corporation in 2015)
- **Founders**: Not publicly available from provided sources

## Core Business
- Primary industry: Healthcare technology – patient communication and practice management software.
- Target customers: Small and medium-sized healthcare practices (SMB) in dental, optometry, veterinary, and specialty medical (primary care, PT/OT, aesthetics, med spa).
- Mission statement: “Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams.”

## Products & Services
- **Communications**: Proprietary telephony platform unifying voice and text interactions, managing the practice’s trusted phone number.
- **AI-powered Workflows**: Agentic AI for scheduling automation, FAQ responses, and marketing lead follow-ups.
- **AI-powered Insights**: Call transcription, sentiment analysis, task creation, and revenue opportunity surfacing.
- **Weave Payments**: Point-of-sale and digital payment solutions, including text-to-pay, online bill pay, and patient financing (buy-now-pay-later).
- **Practice Growth Tools**: Online review management, patient outreach, and reputation building.
- **Productivity Tools**: Staff collaboration, appointment scheduling, digital forms, and insurance eligibility verification.

## Market Standing
- **Valuation/Market Cap**: Not explicitly provided in search results (public company – refer to current market data).
- **Key Metric**: Annual revenue – not disclosed in provided sources; see SEC filings for exact figures.
- **Notable Investors/Partners**: Not listed in provided sources (public company).
- **Growth Signals**: As of Dec 31, 2025, nearly 40,000 locations under subscription and 30,000+ customers in the U.S. and Canada. 904 employees as of Dec 2025, with expansion in India, Mexico, Brazil, and the Philippines. Specialty Medical is the fastest-growing vertical.

## Competitive Advantages
- Over 90 integrations with practice management systems (PMS) – deep domain expertise built over nearly two decades.
- Purpose-built for SMB healthcare – no dedicated IT staff needed; intuitive and easy to implement.
- Unified platform replacing a “patchwork” of point solutions at lower total cost.
- AI-native, high-accuracy automation within strict privacy/regulatory frameworks (HIPAA).
- Proprietary telephony and vertically specialized data from billions of patient interactions.

## Strategic Focus
- Deepening AI capabilities to become an “always-on teammate” for practices.
- Expanding within specialty medical (primary care, PT/OT, aesthetics, med spa).
- Continuing international growth (India engineering hub, support teams in Mexico/Philippines/Brazil).
- Enhancing patient engagement through personalized, multi-channel communication and flexible payments.

## Why Work Here
- **Culture**: People-first, inclusive environment with active DEI initiatives and employee resource groups. Core values: Stay Hungry, Care More, Think Creatively, The Customer is Everything, Do the Right Thing.
- **Work Model**: Flexible work spaces; office in Lehi, UT with onsite gym, basketball court, catered lunches, and seasonal parties. Second engineering HQ in Noida, India.
- **Benefits**: Medical, dental, vision insurance, 401k matching, flexible time off, generous parental leave, mental health resources, professional development program.
- **Engineering Culture**: Cutting-edge technologies, transparent and approachable leadership, opportunities for career growth across U.S. and India.

## Sources
1. [SEC.gov – Weave 2025 Annual Report (10-K)](https://www.sec.gov/Archives/edgar/data/1609151/000160915126000043/weav-2026formars.pdf)
2. [LinkedIn – Weave](https://in.linkedin.com/company/getweave)
3. [Careers Page – getweave.com/careers](https://www.getweave.com/careers/)
4. [Top Workplaces – Weave](https://topworkplaces.com/company/weave/)

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