---
title: 'Implementation Specialist at Texture'
canonical: 'https://feeny.ai/job/implementation-specialist-texture-remote-e3dv021b2dwr'
type: 'job'
last_seen: '2026-09-09'
---

# Implementation Specialist at Texture

- **Company:** Texture
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/texture/4fd23c03-7887-4620-90a5-c62579942f5a

## Job description

Reports to: Head of Delivery & Operations Location: Remote (US)

## OVERVIEW

The Implementation Specialist is responsible for executing customer onboarding and early adoption at Texture. This role focuses on taking customers from contract signed to first value delivered, ensuring a smooth, consistent, and high-quality onboarding experience.

This is a hands-on execution role for someone who enjoys working directly with customers, following structured delivery processes, and turning complexity into clarity. You will partner closely with Delivery leadership, Engineering, and Commercial teams to ensure customers are successfully onboarded and ready to realize value.

## HOW THIS ROLE MAKES TEXTURE BETTER

- Accelerates customer time-to-value through consistent onboarding execution
- Improves delivery quality and customer confidence early in the lifecycle
- Reduces internal friction by owning onboarding details and coordination
- Enables scalable delivery as Texture grows

## CORE RESPONSIBILITIES

1. CUSTOMER ONBOARDING & IMPLEMENTATION

- Execute end-to-end onboarding for new customers using defined frameworks and playbooks
- Support customer configuration, setup, and training to enable early product adoption
- Track onboarding progress, milestones, and readiness using internal tools
- Identify risks or blockers early and escalate appropriately
- Ensure clean handoff to Commercial or Account teams once onboarding is complete

1. DELIVERY SUPPORT & CUSTOMER INTERACTION

- Serve as the day-to-day delivery contact during the onboarding window
- Respond to customer questions related to setup, configuration, and product usage
- Coordinate with Engineering and Product to resolve onboarding-related issues
- Follow established communication standards and delivery rhythms

1. DELIVERY FEEDBACK & ISSUE ESCALATION

- Capture customer feedback, usability issues, and defects encountered during onboarding and early adoption
- Log bugs and delivery issues with clear reproduction steps, customer context, and observed impact
- Follow defined triage and escalation paths to Engineering and Delivery leadership
- Communicate issue status and next steps to customers during the onboarding window in alignment with delivery standards

1. DOCUMENTATION & PROCESS CONTRIBUTION

- Contribute to onboarding documentation, guides, and templates
- Help improve onboarding workflows, checklists, and internal tools
- Capture delivery insights and customer feedback for leadership review

## WHAT SUCCESS LOOKS LIKE

- Customers reach first value within defined onboarding timelines
- Onboarding engagements are delivered on time and within scope
- High customer satisfaction during onboarding
- Clear escalation of risks and issues
- Consistent use of onboarding processes and documentation

## QUALIFICATIONS

- 3-5 years of experience in implementation, onboarding, customer support, or delivery roles
- Strong organizational skills and attention to detail
- Clear written and verbal communication skills
- Comfort working with customers and internal teams in a fast-paced environment
- Ability to follow structured processes while adapting to customer needs
- Experience with SaaS tools, CRMs, or project tracking tools is a plus
- Energy experience not necessary, but preferred
- Experience working with technical teams and Scrum framework
- SaaS or technical product exposure preferred but not required

## BENEFITS & PERKS

- Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.
- Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.
- Parental Leave: 12 weeks of paid parental leave.
- Bereavement Leave: Up to 2 weeks of paid bereavement leave.
- Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).
- Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.
- Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.
- Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.
- Retirement: 401(k) plan through Betterment.

Texture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected characteristic.

This role has a salary range of $120,000–$150,000. Actual compensation will be determined based on experience, skills, and other relevant factors.

## About Texture

## Company Overview
- **One-liner**: Texture is an AI-native platform that coordinates energy operations across assets, teams, and partners, acting as the operating system for the energy grid.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States (Chelsea neighborhood)
- **Founded**: 2023
- **Founders**: Sanjiv Sanghavi (CEO), Victor Quinn (CTO), Nicholas Alan Brown (CPO)

## Core Business
- **Primary industry**: Energy grid operations, distributed energy resources (DER), virtual power plants (VPP), grid services.
- **Target customers**: Electric utilities, VPP operators, installers, grid services companies (B2B/Enterprise).
- **Mission**: "For the people who keep the lights on" – to accelerate the energy transition by providing a unified data and operations platform.

## Products & Services
- **Texture Platform (SaaS)**: An AI-native operating system that ingests and standardizes data from AMI, SCADA, DERMS, CIS, GIS, device clouds, and market platforms. It enables monitoring of feeders, meters, and transformers; enrollment and dispatch of flexibility programs; device identification behind the meter; anomaly detection; and automated reporting and settlement.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding $21.73M (seed + Series A). Most recent round: $12.5M Series A (raised ~mid-2025)
- **Notable Investors**: Equal Ventures, Lerer Hippeau, Abstract Ventures, VoLo Earth Ventures, Day One Ventures
- **Growth Signals**: 50% year-over-year headcount growth (12 employees as of mid-2025), active hiring across engineering/product/business, recent Series A, named a "Challenger" in energy data management

## Competitive Advantages
- **AI-native architecture** that continuously applies logic to standardized energy data.
- **Hundreds of pre-built integrations** – connects with existing utility systems without rip-and-replace (Plaid-like approach for energy).
- **Focus on interoperability** – works with manufacturers, third-party data providers, and market platforms rather than rebuilding everything.
- **Founding team with deep startup and energy experience** (ClassPass, Arcadia).

## Strategic Focus
- Expand product capabilities and integrations for VPP operators and utilities.
- Grow customer base across installers, grid operators, and device manufacturers.
- Become the de facto technology stack for the energy transition by enabling a larger, more efficient distributed energy ecosystem.

## Why Work Here
- **Flexible work**: Distributed team with remote-friendly culture; headquarters in NYC but embraces flexible work across the country and world.
- **Ownership**: Competitive cash and equity compensation for all employees.
- **Health & wellness**: 100% employer-paid medical, dental, and vision for employees and families.
- **Parental leave**: 12 weeks paid leave for all parents; supportive return plan.
- **Time off**: Flexible PTO with a minimum of 20 days encouraged; office closed between Christmas and New Year.
- **Engineering culture**: "Enable the builders" – world-class developer tools and a focus on engineer needs.
- **Values-driven**: Impact-oriented, move fast to grow, build for shared success, respect for the past while preparing for the future.

## Sources
1. [texturehq.com](https://www.texturehq.com/)
2. [texturehq.com/careers](https://www.texturehq.com/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/texture-2)
4. [linkedin.com](https://www.linkedin.com/company/texturehq)
5. [techcrunch.com](https://techcrunch.com/2024/04/23/texture-seed-round/)
6. [jobs.ashbyhq.com/texture](https://jobs.ashbyhq.com/texture)

## Other roles at Texture

- [Staff Forward-Deployed Engineer](https://feeny.ai/job/staff-forward-deployed-engineer-texture-remote-574911qx05h7)
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-texture-new-york-hbpresk7e9a8) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-texture-remote-znze6vv5mkbm)
- [Product Design Lead](https://feeny.ai/job/product-design-lead-texture-new-york-6nbrak3jrpzx) — New York, NY
- [Senior Fullstack Engineer](https://feeny.ai/job/senior-fullstack-engineer-texture-remote-z74gby1a93sm)
- [Data Engineer](https://feeny.ai/job/data-engineer-texture-remote-c0eaj7khjs8n)
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-motus-united-states-bghdc54147m6) — United States
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-nest-veterinary-remote-5ntg02gsbtc1)
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-bobyard-san-francisco-fz1yxnnnc6n4) — San Francisco, CA
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-ooma-united-states-jwdn0aech54v) — United States