---
title: 'Import Agent (Air Freight Operations) at Assist World'
canonical: 'https://feeny.ai/job/import-agent-air-freight-operations-assist-world-south-africa-zxrtfsfxdts1'
type: 'job'
last_seen: '2026-09-13'
---

# Import Agent (Air Freight Operations) at Assist World

- **Company:** Assist World
- **Location:** South Africa
- **Work type:** remote
- **Posted:** 2026-05-13
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/assist-world/011acc7d-3d00-4403-afd6-c5cef309a39c

## Job description

## Overview

We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure.

## Key Responsibilities

Shipment Coordination & Customer Communication Monitor and respond to shipment-related emails Enter shipment alerts and customer requests into the TMS system Provide shipment updates to customers, dispatch, warehouse teams, and drivers Follow up proactively when updates are delayed Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates Ensure all communication is accurate, professional, and timely Documentation & Data Entry Enter shipment information into Crown Freight Manager Print and distribute shipment documents and requests Update operational spreadsheets with shipment statuses and customer requests Track and relay warehouse service requests and shipment changes Maintain accurate operational notes and logs Operations Support Coordinate between customers and warehouse/dispatch teams Escalate operational issues appropriately when needed Prioritize urgent shipments based on operational impact Support time-sensitive import recovery workflows Assist with routing instructions and shipment status coordination Workflow & Prioritization Distinguish between urgent and non-urgent tasks Prioritize truckers already waiting on-site over future/pending shipments Ensure high-priority requests are communicated immediately to the operations team Handle repetitive operational processes with consistency and accuracy Systems & Tools Crown Freight Manager (training provided) Cartis (training provided) Outlook Excel & shared spreadsheets RingCentral / VOIP systems Transportation Management Systems (TMS) Required Skills & Experience Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred Strong organizational and multitasking skills Ability to think logically and prioritize effectively Comfortable handling repetitive operational workflows Strong written and verbal English communication Comfortable making calls to drivers, warehouse teams, and customers Strong attention to detail Comfortable working in fast-paced, time-sensitive environments Nice-to-Haves Air import or airport cargo experience

## Experience working with trucking dispatch teams

Familiarity with shipment tracking systems or TMS platforms

## Experience with customer operations support

Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.) Training & Support Full training provided on proprietary systems and workflows Each remote agent will work directly alongside an on-site operational counterpart Escalation support structure already in place Performance Expectations Fast response times to operational requests Accurate data entry and shipment updates Strong follow-through and communication Ability to manage priorities independently Reliable attendance and shift coverage

Industry: Air Freight / Logistics / Import Operations Working Hours (EST): Shift A: Monday–Friday | 8:00 AM – 4:00 PM EST Shift B: Monday–Wednesday, Friday & Saturday | 2:00 PM – 10:00 PM EST (Off Thursdays & Sundays)

Why Join Assist World?

## 100% REMOTE

$50 birthday bonus $200 testimonial bonus $500 entry monthly raffle

## NO TRACKER. NO PROBLEM

## About Assist World

## Company Overview
- **One-liner**: Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote talent across administrative, sales, customer service, and industry-specific roles.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2022
- **Founders**: Cohen Chorabik (CEO & Co-Founder)

## Core Business
- **Primary industry**: Staffing and Recruiting / Virtual Assistant Services
- **Target customers**: B2B — small to medium-sized businesses, real estate firms, legal practices, healthcare providers, e-commerce brands, and growing companies seeking cost-effective, flexible remote support.
- **Mission or purpose statement**: To help businesses build and manage high-performing remote teams without the cost of traditional hiring, saving clients up to 50–70% compared to local hiring.

## Products & Services
- **Virtual Executive Assistant**: AI-powered administrative support including email and calendar management, scheduling, and research.
- **Virtual Administrative Assistant**: General administrative support, data entry, and office management.
- **Accounting Virtual Assistant**: Bookkeeping, payroll, tax support, and financial reporting (expertise in QBO, Ramp & Gust).
- **Customer Support Representative**: Multi-channel customer service, helpdesk management, and client communication.
- **Industry-Specific Assistants**: Specialized roles for Real Estate (lead generation, CRM, marketing), Legal (research, document review, contract management), Healthcare (medical administration), and E-commerce (product listings, SEO, customer service).
- **Social Media & Marketing Manager**: Content creation, audience engagement, ad campaign support, and brand growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding — Not disclosed (appears bootstrapped)
- **Notable Investors/Partners**: No major institutional investors identified; operates as a privately held, self-funded entity.
- **Growth Signals**:
  - Headcount grew **247.1% year-over-year** to 39 employees (as of 2026).
  - LinkedIn followers grew **122.2% year-over-year** to ~38,196.
  - Active job postings increased **100% quarter-over-quarter** and **33.3% year-over-year**.
  - Workforce distributed across 9 countries (South Africa, Philippines, United Kingdom, United States, Kenya, Ecuador, Colombia, Canada, Iran).
  - Claims a network of **5,000+ pre-vetted professionals** and a client base across multiple industries.

## Competitive Advantages
- **Cost efficiency**: Clients save 50–70% compared to local hiring, with flexible part-time or full-time engagements and no long-term lock-in contracts.
- **Speed of hiring**: Discovery call to candidate match within 24–48 hours; faster than traditional agencies.
- **Quality of talent**: Only the top 0.5% of applicants are accepted; rigorous vetting process with strong English fluency and timezone alignment.
- **Full-service support**: Dedicated account manager, management dashboard, and 100% satisfaction guarantee (rematch or refund).
- **Global talent pool**: Access to diverse, vetted professionals across time zones, enabling 24/7 coverage.

## Strategic Focus
- **Scale and diversify**: Expanding industry-specific verticals (real estate, legal, healthcare, e-commerce) to capture more niche demand.
- **Technology integration**: Leveraging AI-powered tools (e.g., for executive research and accounting) to enhance assistant productivity and client value.
- **Talent pipeline**: Continuously recruiting top-tier virtual assistants globally, with an emphasis on English fluency, reliability, and U.S. timezone compatibility.
- **Client retention**: Investing in account management and flexible staffing to reduce churn and build long-term partnerships.

## Why Work Here
- **100% remote work**: All roles are fully remote, offering maximum flexibility for global talent.
- **Performance-based compensation**: Pay structures reflect experience, skills, and impact, with biannual bonuses and monthly raffles.
- **Growth opportunities**: Work with high-caliber clients across industries; receive feedback and mentorship to develop professionally.
- **Supportive culture**: Emphasis on transparency, communication, and collaboration — "You’re never just a number."
- **Flexible scheduling**: Part-time (54%) and full-time (45%) options available; ability to align with client time zones (especially U.S. hours).
- **Ideal for**: Organized, proactive, detail-oriented individuals fluent in English, comfortable with Google Workspace, Zoom, Slack, and eager to deliver excellence.

## Sources
1. [assistworld.com](https://assistworld.com/)
2. [jobs.lever.co/assist-world](https://jobs.lever.co/assist-world)
3. [assistworld.com/careers](https://assistworld.com/careers/)
4. [linkedin.com/company/assistworld](https://www.linkedin.com/company/assistworld)
5. [tryremotely.com/company/assist-world](https://tryremotely.com/company/assist-world)

## Other roles at Assist World

- [Executive Assistant](https://feeny.ai/job/executive-assistant-assist-world-south-africa-dcyg1h6pht5e) — South Africa
- [Marketing & Lead Generation Virtual Assistant](https://feeny.ai/job/marketing-lead-generation-virtual-assistant-assist-world-south-africa-t707qt5bjtwa) — South Africa
- [Estimating & Operations Assistant](https://feeny.ai/job/estimating-operations-assistant-assist-world-philippines-3q3gckhz40cd) — Philippines
- [Logistics Coordinator – CPG & Manufacturing](https://feeny.ai/job/logistics-coordinator-cpg-manufacturing-assist-world-south-africa-cynq4hww0n17) — South Africa
- [Senior Direct Editor & Ad Designer](https://feeny.ai/job/senior-direct-editor-ad-designer-assist-world-colombia-xc2cj7ydxr3w) — Colombia
- [Social Media & PR Support](https://feeny.ai/job/social-media-pr-support-assist-world-philippines-51wjsx9bt8q5) — Philippines
- [Executive Assistant - Operations Manager Trainee](https://feeny.ai/job/executive-assistant-operations-manager-trainee-assist-world-united-kingdom-jf8nvk75dmxw) — United Kingdom
- [Payment Operations Coordinator](https://feeny.ai/job/payment-operations-coordinator-assist-world-south-africa-tvcv6yqjfwwe) — South Africa
- [Healthcare Virtual Assistant](https://feeny.ai/job/healthcare-virtual-assistant-assist-world-south-africa-ye6jd5xm3fe6) — South Africa
- [Customer Support & Virtual Assistant](https://feeny.ai/job/customer-support-virtual-assistant-assist-world-philippines-0na6z9n55zcd) — Philippines