---
title: 'In-Home Care Manager at Chinese American Service League'
canonical: 'https://feeny.ai/job/in-home-care-manager-chinese-american-service-league-chicago-brdny1cd48sb'
type: 'job'
last_seen: '2026-09-09'
---

# In-Home Care Manager at Chinese American Service League

- **Company:** Chinese American Service League
- **Location:** Chicago, IL
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/caslservice/454602c3-a089-4da7-91fb-ce6bde9ba2b5

## Job description

Join CASL as a In-Home Care Manager and Make a Difference Are you passionate about supporting older adults and strengthening community-based care? Join CASL as our In-Home Services Manager and lead a dedicated team committed to helping seniors live safely, independently, and with dignity in their homes and communities.

## Your Mission

The In Home Services Manager ensures older adults can safely age in place through access to reliable, high-quality home care services. By connecting clients, families, caregivers, and community partners, this role helps promote dignity, independence, and quality of life for those receiving care. Through effective program leadership and service coordination, the position helps expand equitable access to services and strengthens CASL's commitment to supporting older adults in the community.

## About CASL

Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives. To hear about: CASL's history, watch here

## Key Responsibilities

- Lead the daily operations of CASL's Community Care Program (CCP) In-Home Services, ensuring timely, reliable, and high-quality service delivery for clients.

- Oversee client intake, service authorizations, care plan implementation, and workforce scheduling to ensure continuity of care and compliance with program requirements.

- Build and maintain collaborative relationships with care coordinators, referral partners, and external agencies to support effective communication, coordinated care, and successful service outcomes.

- Monitor program performance, service delivery metrics, and operational data to identify trends, inform decision-making, and drive continuous improvement efforts.

- Ensure a positive client experience by addressing concerns, resolving service issues, and maintaining responsive communication with clients and families.

- Supervise, coach, and develop Field Supervisors and support staff, providing performance feedback, training, and professional development to promote accountability and service excellence.

- Partner with Human Resources and recruitment teams to support workforce planning, staffing needs, onboarding, retention, and workforce stability.

- Ensure compliance with Illinois Community Care Program requirements, organizational policies, documentation standards, and audit readiness expectations.

- Implement and monitor quality assurance practices that promote consistency, accountability, and high standards of service delivery across the program.

- Identify opportunities to improve operational efficiency, strengthen workforce capacity, and support the continued growth of CASL's in-home services program.

- Stay informed of regulatory, operational, and programmatic changes affecting CCP services and translate requirements into effective operational practices.

## What You Bring

To thrive in this role, you should have:

Education and Experience:

- Bachelor's degree in Social Work, Healthcare Administration, Public Administration, or a related field preferred.

- 5–7 years of experience in home and community-based services, aging services, healthcare operations, or a related field.

- Equivalent combinations of education and experience will be considered.

Skills and Knowledge:

- Knowledge of the physical, social, emotional, and cognitive changes associated with aging.

- Demonstrated experience managing operations, workforce scheduling, and service delivery in a high-volume environment.

- Strong knowledge of Medicaid-funded programs, particularly the Illinois Community Care Program (CCP) or similar home and community-based service models.

- Strong data management, reporting, and analytical skills, with the ability to use data to drive operational decision-making and program performance.

- Experience building relationships and collaborating effectively with clients, families, referral partners, community organizations, and other stakeholders.

- Proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and related business tools.

- Experience using Electronic Visit Verification (EVV) systems and other service delivery or workforce management platforms.

Bonus Points For:

- Experience using Salesforce or similar customer relationship management (CRM) or data management systems.

- Experience leading operational improvement initiatives or managing projects using formal project management methodologies and tools.

- Bilingual or multilingual skills, particularly in Chinese or other Asian languages, strongly preferred.

Physical Demands:

- Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds.

Environment and Scheduling:

- Standard business hours, Monday through Friday (9:00 am - 5:00 pm), with flexibility to work additional hours, as necessary.

- This role may be required to respond to urgent staffing, client service, or operational issues outside of regular business hours to ensure continuity of care and service delivery.

- Work is performed in an administrative office setting with occasional travel to client, partner, or program-related locations as needed.

Compensation & Benefits: This position offers a salary range of $75,000 – $85,000 annually, reflective of experience and qualifications. Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs. CASL’s comprehensive benefits package includes: Medical, Dental, and Vision Coverage

## About Chinese American Service League

## Company Overview
- **One-liner**: The Chinese American Service League (CASL) is a nonprofit organization that connects families and individuals in the Chicago area with vital support services including education, health, human services, and advocacy.
- **Entity Type**: Nonprofit (Private)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1978
- **Founders**: Not publicly available

## Core Business
- Primary industry: Individual and Family Services, Ethnic/Immigrant Services
- Target customers: B2C — primarily serving the Chinese American community in Chicago and surrounding areas, as well as people of all races, ethnicities, and backgrounds
- Mission or purpose statement: "Building on the wisdom of generations, CASL catalyzes the transformation of individuals, families, and the community for an equitable future."

## Products & Services
For each major offering:
- **Human Services**: Programs including immigration counseling, legal aid, employment assistance (career counseling, skills training), housing guidance (financial education, home-buying, rental assistance), benefits access (SNAP, WIC, healthcare support, utility relief), and older adult services (Adult Day Services, In-Home Care).
- **Health Services**: Interdisciplinary behavioral health therapy (culturally competent, trauma-informed, available in Mandarin, Cantonese, and English), brain health services for older adults and families, and family advocacy support.
- **Education Services**: Early education programs (Family Outreach, School Time Programs, Child Development Center), after-school programs for K-12 students, and Adult Education (English language learning, U.S. citizenship test preparation, career skills training).
- **Impact & Advocacy**: Change Insight and Anti-Hate Action Center — turning data into decisions and stories into strategies to drive policy change and support survivors of hate.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit)
- **Key Metric**: Annual Revenue of $5.8M (USD)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Headcount of 119 employees, growing 4.0% YoY (+8 people). LinkedIn followers have grown 18.6% year-over-year, indicating growing community engagement.

## Competitive Advantages
- **Deep Community Roots**: Serving the Chicago Chinese community for over 45 years, with culturally and linguistically competent services in Mandarin, Cantonese, and English.
- **Comprehensive, Integrated Services**: Unlike many single-focus nonprofits, CASL offers a full spectrum of services — from early childhood education to senior care, immigration to mental health — allowing clients to receive holistic support under one roof.
- **Trusted Legacy**: A well-established institution with a strong reputation in the Chicago area, evidenced by long-term funding and community partnerships.

## Strategic Focus
- **Equity and Justice**: Rooted in principles of equity and justice since founding, CASL is committed to championing inclusion, belonging, and accessibility at all levels.
- **Community-Centered Impact**: Focus on turning data into decisions and stories into strategies, with programs like the Anti-Hate Action Center and policy advocacy.
- **Workforce Development**: Growing emphasis on helping community members overcome language, income, and workforce challenges through career counseling, skills training, and adult education.

## Why Work Here
- **Mission-Driven Culture**: Every role plays a part in uplifting individuals and families. CASL welcomes applicants from all backgrounds who share its mission of creating a more equitable and empowered future.
- **Diverse & Inclusive Environment**: While rooted in Chicago’s Chinese American community, the team reflects the diversity of the people served. Strong commitment to DEIA (Diversity, Equity, Inclusion, and Accessibility) with an affirming, welcoming environment.
- **Comprehensive Benefits**: Medical, Dental, and Vision Insurance; Flexible Spending Accounts (FSA); Health Savings Accounts (HSA); 401K Retirement Plan with generous employer contributions; Maternity and Paternity Leave; Company-paid Short and Long Term Disability; Company-paid Life and AD&D Insurance; Employee Assistance Program (EAP); Paid Time Off; Referral Bonus; Pre-Tax Parking and Public Transportation.
- **Employee Resource Groups**: "The Culture Club" connects staff, celebrates diversity, and builds community.
- **Volunteer Opportunities**: Staff can give back through initiatives like Memory Café.
- **Workplace Culture**: Supportive culture with events, volunteering, and a focus on staff wellness.
- **Work Policy**: Not explicitly stated as remote/hybrid; some roles (e.g., Home Care Aide, Director of Older Adult Services) appear to be in-person based on job postings.

## Sources
1. [CASL Official Website](https://casl.org)
2. [CASL Careers Page (Lever)](https://jobs.lever.co/caslservice)
3. [LinkedIn Company Profile](https://linkedin.com/company/caslmedia)
4. [GuideStar Profile](https://www.guidestar.org/profile/36-2984043)
5. [CASL Service Careers Page](https://caslservice.org/careers/)

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