---
title: 'In-Store Representative (ISR) (Chicago Metro Area) at ecoATM | Gazelle'
canonical: 'https://feeny.ai/job/in-store-representative-isr-chicago-metro-area-ecoatm-gazelle-remote-y5qyg6kt4qtc'
type: 'job'
last_seen: '2026-10-15'
---

# In-Store Representative (ISR) (Chicago Metro Area) at ecoATM | Gazelle

- **Company:** ecoATM | Gazelle
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/ecoatmgazelle/jobs/5440328008

## Job description

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

[Our Values and Leadership Behaviors](https://www.ecoatm.com/pages/our-culture)

## About the Role

Must be Local to the Chicago Metro Area

The In-Store Representative (ISR) manages the performance of ecoATM kiosks across a local territory of retail partner locations. You'll own the full kiosk experience — from building relationships with store management and ensuring machines run smoothly, to educating store staff, assisting customers, and serving as the face of the ecoATM brand in the field.

## What You'll Do

Kiosk Operations & Maintenance

- Conduct regular and on-demand store visits to ensure kiosks are optimally placed, clean, and fully operational; maintain daily logs of visits, issues found, and resolutions.
- Maximize kiosk uptime by running test transactions, performing preventative maintenance and technical repairs, parts replacements, troubleshooting issues, and reporting deficiencies to internal teams using provided tools and parts.
- Evaluate kiosk placement effectiveness within each store to ensure maximum customer visibility and ease of use; work with store management to secure optimal placement and resolve temporary issues.
- Perform kiosk installations, relocations and removals at retail partner locations as directed.

Retail Partner Relationships

- Build and maintain positive relationships with store and location management through training, awareness building, and proactive problem-solving to ensure site compliance and maximize kiosk profitability.
- Serve as the first point of contact at new locations — introducing ecoATM, explaining the value of hosting our kiosks, documenting placements, and escalating any issues to internal teams.
- Communicate placement issues, concerns, and recommendations to key account management and ISR leadership.

Customer Experience

- Engage with and assist ecoATM customers directly at kiosks; report customer issues and concerns to internal teams.
- Act as the "voice of the customer," sharing observations about customer experiences and impressions with internal teams.
- Participate in customer engagement events at stores or other locations as directed.

Planning & Safety

- Efficiently plan and schedule store visits using reporting tools and established policies.
- Maintain awareness of site and driving safety, reporting any concerns to management immediately.
- Take on additional responsibilities and projects as directed by leadership.

## What You'll Need

Education & Experience

- High School Diploma or equivalent required.
- 4+ years of customer-facing sales or customer service experience required.
- Hands-on experience with tools and troubleshooting mechanical issues.
- Wireless or technology retail experience is a plus.

## Skills & Abilities

- Self-motivated and reliable, with strong communication, time management, and organizational skills; able to work independently with minimal supervision.
- Superior customer service skills with the ability to communicate effectively across customers, store management, technical support, and company leadership.
- Strong problem-solving and troubleshooting ability.
- Basic to intermediate understanding of computers and consumer electronics, including familiarity with technical terminology and software systems.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint).
- Must own a smartphone.

Logistics & Compliance

- Valid driver's license (Real ID compliant), clean 3-year driving record, and adequately insured, registered, and reliable personal vehicle required.
- Must be able to store up to 50 cubic feet (4ft × 4ft × 3ft) of company property and supplies in your vehicle and home.
- Must be able to lift parts and equipment up to 50 lbs.
- Must pass criminal background and motor vehicle record checks; subject to ongoing MVR monitoring.
- Must sign and adhere to the Company Driver Safety and Reporting Policy.

Schedule

- Typically, 40 hours/week with limited overtime.
- Occasional evenings and weekends required for special projects or customer engagement events.

Travel

- Daily local travel by car to stores within your home market/region.
- Occasional overnight travel by car or plane (≤25%).

Location

- Remote (field-based) Must Reside in the Chicago, IL Area

Pay Range (How much might you earn in your base salary?)

- $24 - $26 (hourly)

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

## About ecoATM | Gazelle

## Company Overview
- **One-liner**: ecoATM and Gazelle operate a network of automated kiosks and an online platform that enable consumers and businesses to trade in, trade up, or recycle used smartphones and other devices for instant cash or credit, while keeping e-waste out of landfills.
- **Entity Type**: Private (owned by Apollo Global Management; last disclosed funding: $50M Private Equity round in March 2023)
- **Headquarters**: San Diego, California, United States (with processing facility in Louisville, KY, and remote employees across the US)
- **Founded**: 2008
- **Founders**: Not publicly listed (company was founded by a team; key early backer was Outerwall)

## Core Business
- **Primary industries**: Retail recyclable materials & used merchandise; circular economy; consumer electronics recommerce
- **Target customers**: B2C (consumers selling or recycling devices; buyers of certified pre-owned phones), B2B (retail partners hosting kiosks; enterprise trade-in programs)
- **Mission**: “Connecting people to technology they love while building a sustainable future one device at a time.” Vision: to be the planet’s largest protector from mobile device e-waste and the greatest connector of people through lowest-cost smartphone ownership.

## Products & Services
- **ecoATM Kiosks**: Automated, self-service kiosks located in over 7,000 retail locations (grocery stores, discount retailers) across the US. Consumers insert a used smartphone, receive an instant cash offer, and can sell or recycle the device on the spot.
- **Gazelle Online**: A web-based trade-in platform where consumers can mail in used devices for cash or credit. Also offers certified pre-owned phones for sale.
- **Business & Retail Solutions**: Trade-in programs and kiosk partnerships for retailers to offer device buyback services to their customers, driving foot traffic and enabling ESG/sustainability reporting.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of **$512.0M** (LinkedIn estimate; company reports “staggering growth” but does not officially confirm)
- **Total Funding**: ~$397.9M over 8 rounds (including a $200M secondary in 2020, a $50M private equity round in 2023, and earlier VC rounds)
- **Notable Investors/Partners**: Parent company Apollo Global Management; prior investors include Cowen Group, Claremont Creek Ventures, Silicon Valley Bank; retail partners include major grocery and discount chains.
- **Growth Signals**: Over 50 million devices collected since 2009; 7,100+ kiosks nationwide; operates in 9 countries (including Belgium, Romania, Philippines, Peru, UAE); headcount growing ~1.6% YoY to ~250 employees; active hiring in engineering, finance, operations.

## Competitive Advantages
- **Scale of physical infrastructure**: Largest network of automated trade-in kiosks in the US – unmatched convenience for consumers.
- **Integrated physical + digital**: ecoATM kiosks provide instant cash on the spot, while Gazelle online captures mail-in trade-ins, covering all customer preferences.
- **Secure & sustainable**: Each device is either refurbished, resold, or environmentally recycled, giving retailers and consumers verifiable ESG impact.
- **Data-driven valuation**: Proprietary technology assesses device condition and market value in minutes, with no human negotiation.

## Strategic Focus
- **Expanding the circular tech economy**: Scaling kiosk count and retail partnerships to make device trade-in ubiquitous.
- **Sustainability leadership**: Continuing to position the business as a key partner for retailers seeking to meet ESG goals and reduce e-waste.
- **Operational excellence**: Investing in automation and analytics to improve kiosk uptime, device yield, and customer experience.
- **Global expansion**: Operating in 9 countries with room to enter more markets.

## Why Work Here
- **Culture**: “Open-Mindedness” is a core value; the company emphasizes collaboration, innovation, and authenticity. Employees report a supportive, mission-driven environment focused on making a positive environmental impact.
- **Work flexibility**: Headquarters in San Diego, CA; processing facility in Louisville, KY; many roles are remote/hybrid (numerous remote postings for engineering, finance, and management).
- **Benefits**: Comprehensive package including medical, dental, vision; 401(k) with match; PTO bank of 20 days/year to start; paid holidays; tuition reimbursement; paid maternity/paternity leave; short- and long-term disability; annual incentive plans; peer recognition platform (WorkTango).
- **Growth & stability**: Backed by Apollo Global Management, with steady revenue growth and a clear mission to expand. Opportunity to work on hardware (kiosks) and software (platform, analytics, UX) at a company that is a pioneer in device recommerce.
- **Diversity & inclusion**: Actively committed to building a diverse workforce; values different perspectives as a driver of innovation.

## Sources
1. [ecoatm.com – Our Story](https://www.ecoatm.com/pages/our-story)
2. [ecoatm.com – Our Culture](https://www.ecoatm.com/pages/our-culture)
3. [ecoatm.com – Careers](https://www.ecoatm.com/pages/careers)
4. [LinkedIn – ecoATM Company Page](https://www.linkedin.com/company/ecoatm)
5. [Greenhouse – ecoATM Gazelle Job Board](http://job-boards.greenhouse.io/ecoatmgazelle)

## Other roles at ecoATM | Gazelle

- [Technical Support Agent I](https://feeny.ai/job/technical-support-agent-i-ecoatm-gazelle-san-diego-zmx6k2hkvman) — San Diego, CA
- [Human Resources Manager](https://feeny.ai/job/human-resources-manager-ecoatm-gazelle-louisville-dryqpmdkvznp) — Louisville, KY
- [Finance Director, Revenue & Margin](https://feeny.ai/job/finance-director-revenue-margin-ecoatm-gazelle-remote-hmkb0pwn439p)
- [Director, Environmental Health & Safety (EHS) & Facilities](https://feeny.ai/job/director-environmental-health-safety-ehs-facilities-ecoatm-gazelle-louisville-w9ebtynnf6mx) — Louisville, KY
- [Business Development Director, Channel Partnerships](https://feeny.ai/job/business-development-director-channel-partnerships-ecoatm-gazelle-remote-yc6xv075mztv)
- [Technical Support Agent I](https://feeny.ai/job/technical-support-agent-i-ecoatm-gazelle-louisville-4b29x49pcdha) — Louisville, KY