--- title: 'Inbound Phone Representative at MOO' canonical: 'https://feeny.ai/job/inbound-phone-representative-moo-east-providence-8s0te7m6dbt7' type: 'job' last_seen: '2026-09-14' --- # Inbound Phone Representative at MOO - **Company:** MOO - **Location:** East Providence, RI - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-27 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/moo/46a0e250-5db4-4656-8b96-273bc7858c6c ## Job description MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now. Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa. At MOO, we don’t just print business cards; we help people make their mark on the world. We believe great design is for everyone and our goal is to help customers achieve that! We are looking for an Inbound Call Specialist who is part problem-solver, part design-enthusiast, and 100% dedicated to the customer experience. As the literal voice of our brand, you will be the first point of contact for our customers when they call in. Whether they need help choosing the perfect paper stock, tracking down a delayed package, or fixing a design that didn't print quite right, you’ll be their hero. We don't believe in rigid, robotic call centers here—we believe in keeping it human, having real conversations, and delivering absolute delight on every single call. The hours will be as follows: Training - months 1- 2 >>: 9-5:30pm months 3 - 6 >> 11am-7:30pm months 6+ >> 1pm-9:30pm ## Responsibilities - Deliver world-class, human-centric service via inbound phone support to MOO’s diverse customer base - Provide expert guidance on product features, pricing, and specific artwork requirements - Act as a MOO ambassador, guiding customers through the journey of order creation and file upload process with a consultative touch - Have a critical eye mindset to spot technical errors, such as typos or misaligned images, before they go to print - Maintain a calm, professional, and empathetic demeanor while problem-solving with customers, ensuring they feel confident that their order will accurately represent their brand and print as intended - Resolve issues proactively, thinking "outside the box" to find solutions that benefit both the customer and the business - Maintain meticulous records by accurately logging every interaction within CRM systems like Salesforce or Zendesk ## About You - Problem Solving: - Recognizes and reports issues to line manager, including but not limited to product and website - Identifies situations that require escalation based on established procedures (providing clear/concise information) - Avoids making assumptions and asks clarifying questions to fully understand the customer's needs and the nature of their problem - Demonstrates understanding by offering mutually agreed upon solutions - Flags potential areas for improvement in tools, resources, or training - Contributes to a culture of continuous improvement by voicing observations and concerns - Decision making - Consistently and accurately adheres to established procedures, policies, and resources - Actively listens and collaborates with customers to understand their needs and the root cause of their issue - Uses resources to guide customers toward effective, long-term solutions - Recognizes situations that fall outside of your scope and makes the decision to transfer to the appropriate team, channel or person - Planning, Prioritizing and Process: -Prioritizes workload contributing to the success in meeting SLA for inbound telephone calls - Effectively manages personal time within work schedules to ensure breaks are taken without impacting productivity or service levels - Follows assigned schedule, responds to calendar invites and communicates conflicts or needed adjustments to Supervisor in a timely manner - Ensures proper categorization and data collection when closing Zendesk tickets and selecting Workerbee reasons - Offers reasonable timelines to customers, avoiding unrealistic promises Nice to Haves - Print knowledge - Previous e-comm service roles - Knowledgeable in Photoshop and/or Adobe Creative Suite - Previous work experience with Zendesk What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too. Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes. ## About MOO ## Company Overview - **One-liner**: MOO is an award-winning online print business that makes great design and high-quality branded print products, from business cards to notebooks and water bottles, for customers worldwide. - **Entity Type**: Private (funding stage: multiple rounds, $9.7M total raised) - **Headquarters**: London, United Kingdom (additional offices in East Providence, RI; Cape Town, South Africa; Dagenham, UK) - **Founded**: 2006 - **Founders**: Richard Moross (also serves as CEO) ## Core Business - **Primary industry/industries**: Online print and design services; custom branded merchandise and promotional materials. - **Target customers**: B2B (businesses of all sizes, from startups to enterprises) and B2C (individuals seeking professional print for personal brand or small business). - **Mission or purpose statement**: "Great design for everyone" – making it simple to create beautifully designed, expertly crafted print and branded items that help customers start conversations, open doors, and strengthen relationships. ## Products & Services - **Business Cards**: High-quality, uniquely designed cards with options for premium paper, edge painting, and finishes – the original product that launched the company. - **Notebooks**: Custom-branded notebooks with a focus on design and durability. - **Water Bottles**: Branded drinkware, part of the expanded merchandise range. - **Promotional Merchandise**: A full suite of branded items including stickers, pens, tote bags, mugs, and more – designed to be “the very opposite of your average branded merch.” - **Online Design Platform**: Easy-to-use website and tools for customers to upload designs or use templates, with professional support. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metrics**: Annual Revenue estimated at $83.1M (latest available estimate); Total Funding: $9.7M across 6 rounds. - **Notable Investors/Partners**: Not explicitly listed in available sources – likely private investors. - **Growth Signals**: Employee headcount growing (+9.9% year-over-year, ~450+ total across five locations); expanding product line beyond cards into merchandise; increasing focus on sustainability and flexible work models. ## Competitive Advantages - **Design‑led approach**: Dedication to professional design and quality distinguishes MOO from bulk print providers – “great design for everyone.” - **End‑to‑end service**: From design tools to manufacturing and global shipping, MOO controls the customer experience. - **Sustainable Impressions program**: A public commitment to social and environmental responsibility, now embedded in the company’s manifesto and operations. - **Strong brand and community**: Over 56,000 LinkedIn followers, award‑winning reputation, and a loyal customer base built on quality and service. ## Strategic Focus - **Sustainability**: Acting with “care for people and the planet” – reducing environmental impact through products, materials, and operations. - **Product expansion**: Moving beyond business cards into a full range of branded merchandise (notebooks, bottles, etc.) to become a one‑stop shop for customer print needs. - **Flexible work model**: Embracing “Work 2.0” – permanent remote and hybrid options to attract and retain talent across continents. - **Inclusion and development**: Investing in DEI (JEDI team), mental health support, and career growth via MOO University. ## Why Work Here - **Culture**: “Keep it human” is a core value – an inclusive, supportive community that celebrates individuality and belonging. Active JEDI (Justice, Equality, Diversity and Inclusion) team driving policy and events. - **Remote/Hybrid/Office**: MOO’s “Work 2.0” model offers permanent flexibility. Most roles can be hybrid or remote, with offices in London, East Providence (RI), and Cape Town. Casual dress, free snacks. - **Benefits**: - 34 days of combined vacation and company holidays (increasing with tenure). - 401(k) retirement plan with 100% match up to 5%. - Paid parental leave: up to 16 weeks for primary parent, 2 weeks for secondary. - Healthcare via UnitedHealthcare (choice of plans). - Life insurance at 4x salary. - Employee discount: free print for employees, 30% off for friends and family. - **Growth**: Career development program, MOO University for managers, and courses tailored to every level. - **Engineering/tech**: Roles for software engineers (e.g., Software Engineer II, Data Engineer II) in modern tech stacks – part of the product origin teams. ## Sources 1. [MOO – About](https://www.moo.com/us/about) 2. [MOO – Working for MOO](https://www.moo.com/us/about/working-for-moo) 3. [MOO – Jobs on Lever](https://jobs.lever.co/moo) 4. [MOO LinkedIn Company Page](https://linkedin.com/company/moo-com) ## Other roles at MOO - [Machine Operator (2nd Shift)](https://feeny.ai/job/machine-operator-2nd-shift-moo-east-providence-zjvdsjwjxvqn) — East Providence, RI - [Account Manager](https://feeny.ai/job/account-manager-moo-east-providence-kyjzpa28arhg) — East Providence, RI - [Print Applications Specialist](https://feeny.ai/job/print-applications-specialist-moo-east-providence-tsrrknmtnn10) — East Providence, RI - [Machine Operator (2nd Shift)](https://feeny.ai/job/machine-operator-2nd-shift-moo-east-providence-5839481sestt) — East Providence, RI - [Software Engineer II](https://feeny.ai/job/software-engineer-ii-moo-london-vtqy3say1a57) — London, United Kingdom - [Principal Engineer](https://feeny.ai/job/principal-engineer-moo-london-p3tyvde544cb) — London, United Kingdom - [Vice President of Technology](https://feeny.ai/job/vice-president-of-technology-moo-london-39hz527cyv6k) — London, United Kingdom - [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-moo-cape-town-6bfwypxrtr83) — Cape Town, South Africa - [Quality Controller (Manufacturing)](https://feeny.ai/job/quality-controller-manufacturing-moo-east-providence-n1bx0dv1eh69) — East Providence, RI - [People Coordinator](https://feeny.ai/job/people-coordinator-moo-london-hhp2mx1bnt95) — London, United Kingdom