--- title: 'Inbound Sales Development Representative (SDR) - CCaaS/UCaaS at Vonage' canonical: 'https://feeny.ai/job/inbound-sales-development-representative-sdr-ccaas-ucaas-vonage-united-states-8zmz4m52jhy1' type: 'job' last_seen: '2026-11-11' --- # Inbound Sales Development Representative (SDR) - CCaaS/UCaaS at Vonage - **Company:** Vonage - **Location:** United States - **Compensation:** $45k–$60k - **Work type:** remote - **Posted:** 2026-11-09 - **Last confirmed live:** 2026-11-11 - **Apply:** https://job-boards.greenhouse.io/vonage/jobs/8895437002 ## Job description Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Sales Mission We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. ## Why this role matters Inbound Sales generates interest and qualifies leads with potential customers. We attract the interest of potential customers by touting the benefits and competitive superiority of Vonage products and services. We engage with customers to understand their interests and needs, working with them to define the right mix of Vonage products and services for their situation. The Inbound Sales Development Representative (Applications: UCaaS & CCaaS) partners with cross-functional teams to develop customer engagement and selling strategies, applies logic and creativity to build customer relationships and works with customers to understand needs and expectations. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW... ## What you will do - Develop and apply a thorough understanding of Vonage Business Cloud products, sales methodology and processes to exceed quota via acquisition of new customers through prospecting and collaboration among cross-functional teams. - Support outreach initiatives including email blasts, direct mail and phone. - Serve as the customer’s first point of contact, providing product education and collaborating to build the value proposition. - Partner with counterparts in Sales, Marketing and product organizations to ensure leads are identified and effectively assessed. - Anticipate customer needs and concerns, maintain knowledge of their problems and issues. - Educate potential customers on product offerings and services, explaining pricing and answering questions. - Maintain accurate and detailed lead, account, contact, opportunity and sales activity records in Salesforce CRM. - Consistently meets established monthly contact, lead generation and other measures. - Assist with special projects as assigned. ## What you will bring - Outstanding communication skills, including writing, speaking and listening. - Excellent time management skills. - Ability to: - Thrive in a fast-paced environment - Apply arithmetic concepts on a recurring basis - Apply basic computer skills: word processing, spreadsheet, email and database software - Understand and apply Salesforce CRM - Desire to understand and gain expert knowledge of Vonage products and services. What is required for application - Bachelor's Degree Ideal but not essential - Ability to work in dynamic, changing environment with minimal direction - Experience in Salesforce CRM preferred - Well organized, go-getter mentality, and a pre-planner - Natural curiosity, a love for learning What is in it for you In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. US Pay Transparency $45,280—$59,500 USD There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/). Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. ## About Vonage ## Company Overview - **One-liner**: Vonage provides a cloud-based communications platform offering unified communications, contact centers, and programmable APIs for businesses and developers. - **Entity Type**: Private (Acquired by Ericsson in 2022) - **Headquarters**: Holmdel, New Jersey, USA - **Founded**: 2001 - **Founders**: Jeff Pulver, Craig Walker, and other co-founders ## Core Business - **Primary industry**: Cloud communications, Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS) - **Target customers**: B2B – enterprises, SMBs, developers - **Mission statement**: Accelerate the world’s ability to connect ## Products & Services - **[Vonage Communications Platform (VCP)]**: Fully programmable platform integrating Video, Voice, Chat, Messaging, and Verification into existing workflows. - **[Vonage Business Communications]**: Cloud-based unified communications solution for businesses (phone, messaging, video meetings). - **[Vonage Contact Center]**: AI-powered contact center solution for customer service and engagement. - **[Vonage APIs]**: Developer-friendly APIs for voice, SMS, video, and verification (built on the same platform). ## Market Standing - **Valuation/Market Cap**: Acquired by Ericsson for $6.2 billion in 2022. Current valuation not publicly disclosed (subsidiary). - **Key Metrics**: - Over 2,000 employees - Over 1.6 million registered developers - 236 US patents (71 patents in other countries) - 25 billion minutes and messages terminated yearly - Serves over 100,000 businesses worldwide (source: [vonage.com](https://www.vonage.com/about-us/)) - **Notable Investors/Partners**: Parent company – Ericsson; integration with Ericsson’s network APIs and 5G strategy. - **Growth Signals**: Continued expansion of programmable communications portfolio; growing developer community (1.6M+ registered); global office presence in US, Europe, and Asia. ## Competitive Advantages - **Only provider combining UCaaS, CCaaS, and CPaaS on a single, fully programmable platform** – unmatched flexibility for customers to choose applications, APIs, or both. - **Strong developer ecosystem** with over 1.6 million registered developers and extensive API documentation. - **Patented technology** and deep expertise in real-time communications (Voice, Video, Messaging). - **Global reach** with offices across US, Europe, and Asia and a hybrid/remote workforce. ## Strategic Focus - Integration with Ericsson’s 5G and network API strategy to enable next-generation communications. - Continued innovation in AI-powered contact centers, conversational experiences, and cloud-native communications. - Expanding self-service capabilities and developer tools to accelerate time-to-market for enterprise customers. ## Why Work Here - **Hybrid & remote-first culture**: “The majority of our roles are flexible… powered by our own Vonage solutions” (source: [vonage.com/careers](https://www.vonage.com/careers/)). Core office hubs available globally. - **Award-winning culture** (“The Vonage Way”) built on values: Accountability, Collaboration, Trust, Excellence. - **Strong DE&I commitment**: Employee Resource Groups (e.g., Women of Vonage, V+ Pride, The Black Experience, Wellness & Mental Health); inclusive hiring and development practices. - **Benefits**: Medical/Dental/Vision, Health Savings Account, tuition reimbursement, paid time off, maternity/paternity leave, auto/home/pet insurance, retirement plan, legal plan, and paid volunteering days. - **Learning & development**: Enriching opportunities to grow in career; encouragement of diverse perspectives. - **Global community**: Over 2,000 employees across 16+ countries with a focus on collaboration and innovation. ## Sources 1. [vonage.com - About Us](https://www.vonage.com/about-us/) 2. [vonage.com - Life at Vonage](https://www.vonage.com/careers/life-at-vonage/) 3. [vonage.com - Careers](https://www.vonage.com/careers/) 4. [vonage.com - Homepage](https://www.vonage.com/) 5. 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