--- title: 'Inbound Sales Performance Leader at Express Chipping Inc' canonical: 'https://feeny.ai/job/inbound-sales-performance-leader-express-chipping-inc-dallas-y7b6ajpb79qh' type: 'job' last_seen: '2026-09-12' --- # Inbound Sales Performance Leader at Express Chipping Inc - **Company:** Express Chipping Inc - **Location:** Dallas, TX - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-17 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/chipping-concrete/f068aac5-b8be-4860-9e02-05363d3bb2e8 ## Job description Employment Type: Initial 90-Day Performance Engagement (Contract), with the opportunity to transition into a long-term role based on results. Help Great Salespeople Become Elite ## About TurFresh TurFresh is the original and most established artificial turf cleaning and maintenance company, serving homeowners and businesses across multiple states. For over 26 years, we’ve focused on creating cleaner, safer, more enjoyable outdoor spaces while building lasting customer relationships. Every interaction, from the first call to ongoing service, is designed to earn trust and deliver long-term value. We continuously improve how we sell, coach, operate, and serve by embracing AI, testing new ideas, and holding ourselves accountable. We value curiosity and a commitment to getting better every week. Through our TurfRescue initiative, we make regular donations to animal shelters and rescues, supporting the care of dogs and helping the organizations that protect and rehome them. Our sales team isn’t broken. They’re successful, highly coachable, and committed to continuous improvement. They voluntarily attend weekly training, embrace feedback, and actively seek coaching because they want to become exceptional at their craft. We’re looking for someone who shares that mindset. ## Your Mission Improve our inbound sales team’s conversion rate. Everything else, including coaching, accountability, role-playing, call reviews, AI insights, training reinforcement, and performance management, exists to accomplish that goal. ## About the Opportunity his role begins as an Initial 90-Day Performance Engagement because we believe leadership should be demonstrated through results, not resumes or titles. At the end of the engagement, the question should be simple: Did our sales team improve because you were here? If the answer is yes, we’ll want to continue building together in a long-term leadership role. Our Sales Model Our business is different from most home service companies. - Every customer begins as an inbound inquiry. - Customers have already expressed interest before speaking with our team. - Sales consultants educate, qualify, quote, and close customers entirely over the phone. - Field technicians verify measurements and perform the work. They do not sell. - Marketing generates demand. Sales converts demand. We are not trying to generate more leads. We are focused on converting more of the opportunities we already earn. What Makes This Opportunity Different TurFresh has been in business for more than 26 years, but we don’t operate like a company that’s satisfied with the status quo. We’re constantly refining how we sell through AI, call analysis, operational feedback, experimentation, evolving sales playbooks, and continuous learning. You’ll join a company that already has a strong operating foundation, including: - AI-assisted call analysis - Weekly coaching reports - CRM dashboards - Sales scorecards - Standard operating procedures - Structured onboarding - Weekly sales workshops - KPI reporting We don’t expect you to arrive with a canned methodology. We expect you to learn our business quickly, contribute ideas, reinforce what works, challenge what doesn’t, and help us continuously improve how we coach and how we sell. ## What You’ll Do You will: - Own the daily performance of our inbound sales team. - Coach sales consultants through structured one-on-one coaching. - Reinforce and expand on concepts taught during weekly sales workshops. - Review recorded sales conversations and AI-generated coaching insights. - Conduct role-play sessions using real customer scenarios. - Inspect execution to ensure coaching becomes a daily habit. - Hold salespeople accountable for consistently executing our sales methodology. - Improve discovery, qualification, objection handling, follow-up, and closing. - Accelerate new hire development. - Reduce sales-created operational issues through better qualification and documentation. - Partner with Sales Operations, Marketing, and Operations to improve the customer experience. - Identify opportunities to improve both individual performance and our overall sales process. ## How You’ll Be Measured Success is measured by results, not activity. Primary KPI - ## Team Conversion Rate Supporting KPIs - Revenue per Quote - Maintenance Plan Attachment Rate - Sales-Created Operational Errors - New Hire Ramp Time - CRM Hygiene - Sales Quality and Consistency Who Will Thrive Here This role is for someone who enjoys owning performance. You believe great coaching includes reinforcement, inspection, accountability, and follow-through, not just delivering advice. You know how to earn the respect of talented salespeople while challenging them to continually improve. You’re comfortable having difficult conversations, coaching through resistance, and ensuring that training becomes consistent execution. You thrive in organizations that are constantly learning, testing, and improving. Most importantly, you measure your success by one thing: The measurable improvement of the people you lead. ## Experience We’re Looking For We’re far more interested in how you’ve improved sales performance than where you’ve worked. The ideal candidate has successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement. You should have experience: - Improving conversion rates through coaching and accountability. - Reviewing recorded sales calls and identifying coaching opportunities. - Conducting one-on-one coaching and structured role-playing. - Reinforcing training through consistent follow-up. - Using CRM data, call recordings, and performance metrics to prioritize coaching. - Helping salespeople consistently execute a defined sales process. - Working in an environment where inbound customer conversations, rather than outbound prospecting, drive revenue. Experience selling to residential consumers is preferred. More importantly, we’re looking for someone who can quickly learn our business, earn the team’s trust, and measurably improve performance. What Success Looks Like After 90 Days By the end of the engagement, we expect you to have: - Earned the trust and respect of the sales team. - Established a consistent coaching and accountability cadence. - Reinforced our training through daily execution. - Improved individual sales behaviors. - Begun producing measurable improvements in conversion and overall sales quality. - Contributed ideas that strengthen our evolving sales process. If you’ve helped our salespeople improve, and the results demonstrate that impact, we’ll be excited to discuss a permanent leadership opportunity. Our Hiring Process We believe performance leaders should demonstrate their ability to improve people, not simply talk about it. Our process includes: - Recruiter interview - Practical coaching exercise using real sales conversations - Live coaching simulation - Leadership interview - Possible paid working session with our sales team If you’re excited by the opportunity to help great salespeople become elite, and you can prove it, we’d love to meet you. ## About Express Chipping Inc ## Company Overview - **One-liner**: Express Chipping Inc. provides concrete chipping, silo cleaning, and fleet maintenance services for the ready-mix and industrial sectors across the United States and internationally. - **Entity Type**: Private (Privately Held) - **Headquarters**: Santa Ana, California, United States - **Founded**: 1999 (some sources cite 1997) - **Founders**: Not publicly available ## Core Business - **Primary industry**: Construction – concrete chipping, ready-mix plant maintenance, silo cleaning, and fleet washing. - **Target customers**: B2B – ready-mix concrete producers, construction companies, industrial plants. - **Mission**: "Keep operations running smoothly, reduce equipment downtime, and maximize productivity for our clients through precision chipping, cleaning, and maintenance services." ## Products & Services Express Chipping offers a range of field-service solutions delivered by trained crews: - **Chipping Technician**: Removal of concrete buildup from mixer drums, chutes, fins, and plant equipment using pneumatic hammers. - **Silo Technician**: Restoration of storage capacity and material flow in cement, ready-mix, and asphalt silos using proprietary SiloMD equipment. - **Fleet Wash Technician**: Scheduled exterior washing of customer trucks and equipment (RestoraFleet service). - **Crew Lead**: Owns a truck, route, and team; manages customer relationships and safety on site. - **Dispatch/Office Support**: Administrative and scheduling roles at hub locations. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue of approximately $3.3 million (latest estimate from LinkedIn). - **Notable Investors/Partners**: Not publicly listed (family-owned). - **Growth Signals**: - 80% headcount growth year-over-year (LinkedIn, 7 employees reported, but active job postings total 69 as of recent data). - Quarterly job posting growth of +122.6%. - Serves the entire United States from branch locations in California, Georgia, Florida, Nevada, and Texas, with additional work in Mexico, Canada, and Panama. - Hiring remote roles across Latin America (e.g., Executive Assistant, Sales Closer, GoHighLevel Specialist). ## Competitive Advantages - **Longevity & Reputation**: In business since 1999 (or 1997), family-owned, and claims to be the #1 concrete chipping company in the U.S. - **Recurring Revenue Model**: Route-based contracts with steady, predictable work for crews. - **Skilled Trade Training**: Provides full PPE, OSHA training, confined space certification, and pneumatic hammer skills – effectively creating a barrier to entry for competitors. - **Promote from Within**: Crew leads are promoted from chipping technicians; field experience is valued. ## Strategic Focus - **Geographic Expansion**: Growing footprint across the U.S. and international markets (Mexico, Canada, Panama). - **Service Diversification**: Adding silo cleaning, fleet washing, and baghouse maintenance alongside core chipping. - **Remote Talent Acquisition**: Building a distributed team for sales, operations, and automation roles to support field operations. - **Technology Adoption**: Leveraging AI tools in hiring and exploring automation (GoHighLevel specialist role). ## Why Work Here - **Steady Work**: Recurring fleet schedules mean consistent hours and routes, not project-based feast-or-famine. - **Skilled Trade Career**: On-the-job training in a trade that is in demand; no prior experience required to start. - **Safety Culture**: Full PPE provided (respirator, hearing protection, hard hat, leg guards) and OSHA/confined space training. - **Remote/Hybrid Options**: Certain office and sales roles are fully remote, including positions open to candidates in Latin America. - **Promotion Path**: Many crew leads come from technician roles; the company emphasizes internal promotion. - **Perks**: 5-minute application process, no resume needed to start; hiring lead responds within two business days. ## Sources 1. [chippingconcrete.com/careers](https://chippingconcrete.com/careers) 2. [chippingconcrete.com/company](https://chippingconcrete.com/company/) 3. [jobs.lever.co/chipping-concrete](https://jobs.lever.co/chipping-concrete) 4. [linkedin.com/company/expresschipping](https://linkedin.com/company/expresschipping) 5. [indeed.com/cmp/Express-Chipping,-Inc.](https://www.indeed.com/cmp/Express-Chipping,-Inc.) ## Other roles at Express Chipping Inc - [Growth & Marketing Operations Manager](https://feeny.ai/job/growth-marketing-operations-manager-express-chipping-inc-mexico-c4x3q3v8s26t) — Mexico - [Growth & Marketing Operations Manager](https://feeny.ai/job/growth-marketing-operations-manager-express-chipping-inc-colombia-ec61szngs08h) — Colombia - [Full-Time Inbound Sales Closer](https://feeny.ai/job/full-time-inbound-sales-closer-express-chipping-inc-colombia-tw2spj1t88nk) — Colombia - [Senior Executive Assistant &
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