---
title: 'Inbound Support Coordinator at HomeLight'
canonical: 'https://feeny.ai/job/inbound-support-coordinator-homelight-philippines-zh5fdk8rhhph'
type: 'job'
last_seen: '2026-09-12'
---

# Inbound Support Coordinator at HomeLight

- **Company:** HomeLight
- **Location:** Philippines
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/homelight/jobs/8190094

## Job description

*** This is a permanent work from home position from the Philippines, 9am to 5pm US Pacific time ***

## Who We Are

We’re building the future of real estate — today.

HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

Our team breaks barriers every day while staying committed to HomeLight's [goals and core values](https://www.homelight.com/careers#values), which is a crucial element to our shared success.

## Who You Are

You are a highly organized and efficient individual that can multitask and accomplish goals in a timely manner. Your duties and responsibilities include researching client/agent concerns using HomeLights HubSpot ticketing system and communicating solutions accordingly. You will be trained on how to use HomeLight sales applications as well as use the Internet to research appropriate solutions.  A strong, reliable Internet is required.

## What You’ll Do Here

- Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes.
- Answer questions related to home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries.
- Provide timely and thoughtful support through email and CRM-based support tickets.
- Troubleshoot basic account and software-related issues, including password resets and agent account support.
- Complete other customer and agent support tasks as needed.
- Document interactions and maintain accurate information in our CRM and support systems.
- Deliver a consistently professional, empathetic, and "white glove" customer experience.

## What you Bring

- Excellent phone communication skills — you are comfortable spending several hours a day on the phone and communicating with a wide variety of people.
- Strong customer service and written communication skills.
- A genuine customer-first mindset and the ability to provide a high-touch, "white glove" experience.
- Experience working with HubSpot, CRM, customer support, or ticketing software.
- Ability to stay calm, professional, and helpful when handling difficult, unexpected, or high-volume inquiries.
- Strong organization and attention to detail.

Let’s chat!

#remote

## About HomeLight

## Company Overview
- **One-liner**: HomeLight is a real estate technology company that provides an AI-powered platform connecting homebuyers and sellers with top real estate agents, and offers services for financing, cash offers, and automated closings.
- **Entity Type**: Private (Series D funding stage, with significant debt financing)
- **Headquarters**: Scottsdale, Arizona, United States
- **Founded**: 2012
- **Founders**: Drew Uher, Mandy Berman, Josh Carlyle, Jonathan "Jonas" Lam, and Ryan Beach

## Core Business
- **Primary industry/industries**: Real Estate Technology (PropTech), Fintech
- **Target customers**: B2C (homebuyers and sellers) and B2B (real estate agents, lenders, and escrow officers).
- **Mission or purpose statement**: "Our vision is a world where every real estate transaction is simple, certain, and satisfying." [homelight.com](https://www.homelight.com/about-us)

## Products & Services
- **HomeLight Agent Matching Platform**: A data-driven platform that matches motivated homebuyers and sellers with top-performing local real estate agents based on their specific needs and market experience. [cbinsights.com](https://www.cbinsights.com/company/homelight)
- **HomeLight Cash Offer**: A service that enables buyers to make all-cash offers on homes, increasing their competitiveness, by using HomeLight's capital to front the purchase.
- **HomeLight SimpleSale**: A service that allows homeowners to unlock equity from their current home to fund a new purchase before their existing home sells, providing liquidity certainty.
- **EVA (AI Closing Platform)**: A recently launched AI agent that automates critical, manual steps in the real estate closing process, including opening escrow, ordering documents, coordinating with lenders, and wiring funds. This is designed to reduce escrow time from hours to minutes. [cbinsights.com](https://www.cbinsights.com/company/homelight)
- **HomeLight Home Loans**: A licensed mortgage lending service (NMLS #1529229) that provides financing options to buyers. [homelight.com](https://www.homelight.com/careers)

## Market Standing
- **Valuation/Market Cap**: **Not publicly available** (Private company).
- **Total Funding**: **$714.6M** across 14 funding rounds, including debt financing. The latest round was a $40M Debt - IV round in April 2026. [cbinsights.com](https://www.cbinsights.com/company/homelight)
- **Recent Funding**: Raised **$40M** in debt financing in April 2026 to scale the EVA platform nationally. [cbinsights.com](https://www.cbinsights.com/company/homelight)
- **Key Metric**: Annual Revenue is estimated at **$450.2M** (based on LinkedIn data). The company has helped over **2 million buyers and sellers** and unlocked over **$1 billion** in home equity. [linkedin.com](https://www.linkedin.com/company/homelight)
- **Notable Investors**: Zeev Ventures, Menlo Ventures, Group 11, Crosslink Capital, Bullpen Capital, Montage Ventures, Stereo Capital, Citi Ventures, and Google Ventures. [cbinsights.com](https://www.cbinsights.com/company/homelight)
- **Growth Signals**: Revenue is estimated at $450.2M, with a headcount of 259 employees (+1.8% YoY). Job postings are up +233.3% year over year, indicating aggressive hiring. The launch of EVA signals a push into AI-driven process automation. [linkedin.com](https://www.linkedin.com/company/homelight)

## Competitive Advantages
- **End-to-End Transaction Platform**: The only company offering a closed-loop ecosystem connecting agents, buyers, sellers, lenders, and now escrow (via EVA), creating a seamless experience from search to closing.
- **Data-Driven Matching**: Their proprietary algorithm claims to use thousands of data points to match clients with the most effective agents in their market.
- **AI-Powered Automation (EVA)**: An early mover in using AI to automate the escrow process, which is notoriously manual and error-prone, providing a significant efficiency moat.
- **Strong Financial Backing**: Well-capitalized with over $700M in total funding from top-tier venture capital firms, showing strong market confidence and growth trajectory.

## Strategic Focus
- **Expansion of AI Capabilities**: The launch and scaling of the EVA AI closing platform is the company's current top priority. They view this as the next step in modernizing the real estate transaction process.
- **Vertical Integration**: Deepening the integration between their agent platform, lending services (HomeLight Home Loans), and closing services to create a "one-stop-shop" for real estate transactions.
- **National Scaling**: Using the recent $40M in debt financing to expand EVA's reach to more agents, lenders, and markets across the United States. [cbinsights.com](https://www.cbinsights.com/company/homelight)

## Why Work Here
- **Mission-Driven Work**: Employees contribute directly to making the dream of homeownership simpler and more attainable for millions of people. The culture is framed around a clear, high-impact vision. [homelight.com](https://www.homelight.com/careers)
- **Culture & Values**: The company promotes a culture of "Be Humble, Act Scrappy," "Take Ownership, Go Beyond," and "Find the Smarter Solution." They also emphasize inclusion with employee resource groups (e.g., Gender Diversity Group, Pride Group). [homelight.com](https://www.homelight.com/careers)
- **Work Environment**: Described as a "tightly-knit, hybrid-remote team" with offices in Scottsdale, AZ and San Francisco, CA, allowing for flexibility. [homelight.com](https://www.homelight.com/careers)
- **Compensation & Benefits**: Offers competitive medical/dental/vision, 401(k), commuter FSAs, and your choice of a Dell or Apple laptop.
- **Time Off & Perks**: 15 days of PTO (increasing to 20 days after 2 years), a one-month sabbatical after 4 years, and a flexible parental leave policy. They also mention "quarterly volunteering and community events" and "quarterly group wellness events." [homelight.com](https://www.homelight.com/careers)
- **Recognition**: Has been recognized as one of "America's Best Startup Employers," "Best Company Culture," "Best Company for Women," and "Best Company for Diversity." [homelight.com](https://www.homelight.com/careers)

## Sources
1. [HomeLight Careers Page](https://www.homelight.com/careers)
2. [HomeLight About Us Page](https://www.homelight.com/about-us)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/homelight)
4. [HomeLight LinkedIn Page](https://www.linkedin.com/company/homelight)
5. [HomeLight on Indeed.com](https://www.indeed.com/cmp/Homelight)

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