---
title: 'Incident Management Engineer at Palantir Technologies'
canonical: 'https://feeny.ai/job/incident-management-engineer-palantir-technologies-new-york-dvnpkrnf59b7'
type: 'job'
last_seen: '2026-09-07'
---

# Incident Management Engineer at Palantir Technologies

- **Company:** Palantir Technologies
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2022-06-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/palantir/b72abc17-293d-47e0-a094-c1ab0016b794

## Job description

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

## The Role

Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.

You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it.

Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.

Core Responsibilities

- Develop a deep understanding of Palantir’s product and delivery ecosystem.
- Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
- Diagnose, resolve, and prevent issues encountered in the field.
- Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
- Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

## What We Value

- Excellent problem solving skills.
- Comfort working in a fast paced environment.
- Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
- Experience with scripting, automation, or data analysis a plus.

## What We Require

- Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
- Willingness and interest to travel to other Palantir locations on occasion.

## About Palantir Technologies

## Company Overview
- **One-liner**: Palantir builds software platforms that empower organizations to integrate their data, decisions, and operations at scale.
- **Entity Type**: Public (NYSE: PLTR)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2003
- **Founders**: Not explicitly listed in provided sources (widely reported as Peter Thiel, Alex Karp, and Stephen Cohen)

## Core Business
- **Primary industries**: Data integration, artificial intelligence, defense & intelligence, commercial analytics
- **Target customers**: Government agencies (defense, intelligence, civil), large commercial enterprises, and regulated industries
- **Mission or purpose**: “Build foundational software for tomorrow” and design technology that helps institutions protect liberty while making human‑driven analysis of real‑world data possible [palantir.com/about]

## Products & Services
- **Palantir Gotham**: Platform for the intelligence and defense community, enabling counterterrorism investigations and operations.
- **Palantir Foundry**: Foundational data operations platform providing data management, logic authoring, ontology development, analytics, and workflow building.
- **Palantir Apollo**: Continuous delivery platform that orchestrates upgrades and manages the infrastructure hosting other Palantir platforms.
- **Artificial Intelligence Platform (AIP)**: Generative AI platform with secure connectivity to third‑party LLMs, development toolchain for AI agents, AI‑enabled end‑user applications, and evaluation frameworks for governing AI workflows.

## Market Standing
- **Valuation / Market Cap**: $100.6 B (as of the search date, approximate)
- **Key Metric**: Annual revenue of $4.5 B (latest fiscal year); IPO in 2020
- **Notable Investors / Partners**: Public market investors; major U.S. and allied government agencies, commercial clients across healthcare, finance, manufacturing, and logistics
- **Growth Signals**: 3,843 employees (+20.2% YoY, +998 people); operations in 12 countries; workforce distributed across 49 countries; continued expansion of AIP and commercial customer base

## Competitive Advantages
- **Engineer‑in‑the‑field model**: Palantir sends engineers directly to customers to deploy products, integrate data, and produce operational results in weeks, not years.
- **Privacy‑by‑design**: Built‑in privacy‑protective capabilities, governance tools, and a strong track record of working with advocacy groups on responsible data use.
- **Platform lock‑in**: Deep integration with customer data and workflows through Ontology and custom applications makes switching costs extremely high.
- **Long‑term government contracts**: Decades‑long relationships with U.S. and allied defense/intelligence agencies provide stable revenue and high barriers to entry.

## Strategic Focus
- **AI leadership**: Making AIP the standard for secure, governed generative AI deployment in regulated industries.
- **Commercial expansion**: Growing the commercial customer base beyond government, especially in supply chain, healthcare, and finance.
- **Continuous delivery**: Leveraging Apollo to ensure rapid, safe updates across all deployments, reducing maintenance overhead for customers.

## Why Work Here
- **Culture**: Mission‑driven engineering environment where engineers work directly on the hardest problems for critical institutions. “We’re engineers, not academics.”
- **Autonomy and impact**: New hires are trusted with responsibility from day one and are paired with a mentor. “Palantir trusts our early talent engineers to make an impact from day one.”
- **Flexibility**: Take‑what‑you‑need time‑off policy; offices closed for two weeks in December; flexible working arrangements including remote work when appropriate.
- **Benefits**: Generous paid parental leave, fertility services, adoption assistance, equity programs, mental health support (virtual therapy, meditation), and robust healthcare coverage.
- **Diversity & inclusion**: Equal Employment Opportunity employer; publishes UK Gender Pay Gap Report; strives for “many pathways to success” beyond traditional career ladders. [palantir.com/careers/life-at-palantir]

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/palantir-technologies)
2. [Palantir About Page](https://www.palantir.com/about/)
3. [Palantir Careers – Life at Palantir](https://www.palantir.com/careers/life-at-palantir/)
4. [Palantir Careers – Open Positions](https://www.palantir.com/careers/open-positions/)
5. [SEC Form 10‑K / Annual Report (FY2025)](https://www.sec.gov/Archives/edgar/data/1321655/000132165526000021/fy2025palantirars.pdf)

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