---
title: 'Incident Management & Resilience Lead at Buildkite'
canonical: 'https://feeny.ai/job/incident-management-resilience-lead-buildkite-anz-region-f0kgrwj98c0w'
type: 'job'
last_seen: '2026-09-09'
---

# Incident Management & Resilience Lead at Buildkite

- **Company:** Buildkite
- **Location:** ANZ Region
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/buildkite/jobs/5319339008

## Job description

Incidents get resolved, but the fixes that would stop them recurring slip down the backlog — and a few weeks later, a version of the same failure comes back. Most teams live with that. On a platform as critical as Buildkite's, we've decided not to, which is why we're creating a role whose whole remit is to own how we respond to incidents and design them out for good.

🔧 The problem worth solving

Buildkite runs production builds for teams like OpenAI, Anthropic, Uber, Shopify, Airbnb, Canva and Pinterest — software delivery in the critical path for over a billion daily users. When something breaks here, it breaks loudly, for people who can't afford it to.

Until now, Incident response has been carried by whoever was closest, in the gaps between everything else they own. It's held up. But "held up" is no longer the bar for a platform this critical. We'll be asking you to set the standard for how the whole engineering org detects, responds to, learns from, and designs out the incidents that matter — end to end.

🚀 What you'll own

You'd own incident management across engineering — the definition, process, tooling, and adherence — and make it stick.

In the moment, you're in the room on the high-impact incidents, driving clarity, coordination and a clean resolution. Between incidents — where the real work lives — you're running postmortems that go somewhere, making sure the followups get done every time, and turning what each one taught us into the changes that make the next incident smaller.

You'd work across every product team plus Security and Support, holding one consistent resilience bar and bringing engineering managers with you. And you'd coach engineers on how to run an incident, communicate through it, and own the outcome.

🎨 The person we're picturing

You've built or materially lifted incident management capability somewhere before, and you've got a clear, earned point of view on what good looks like.

You can read the code, dig into the telemetry, and lead a real investigation — not just chair the call. You're calm when it's sustained and messy: you make incidents smaller, not louder. And you can hold a firm bar across teams that don't report to you without softening the standard or bruising the relationship — the diplomacy to find common ground and the spine to keep the line.

You'll be at home with observability tooling (Datadog, Honeycomb), AWS, Terraform, and the failure modes distributed systems throw up at scale. Our stack is Ruby on Rails, PostgreSQL, Kafka and Redis on AWS — you won't need all of it on day one.

The one thing we won't move on: you've owned incident response for production systems at real scale for a number of years, meaning you've experienced a breadth of different challenges and scenarios. It's this knowledge and real world experience we're hoping to benefit from.

🤔 Is this you?

A strong fit if you:

- Would rather draw the map on a blank page than inherit someone else's
- Get more out of the incident that never happened than the heroic save
- Can hold a standard across teams you don't manage, and keep the relationship
- Read "flat, high-autonomy, little scaffolding" as room to move, not risk

Probably not the right role if you:

- Want a mature incident function to run, not one to build from the ground up
- Would rather chair the call than open the code and dashboards yourself
- Need top-down authority before people will move for you
- Find cross-team persuasion draining rather than part of the fun

💚 Why Buildkite

- First of its kind here. No one has owned this before you. You define what incident management at Buildkite means — the mandate is real and yours to shape.
- Scale that's genuinely rare. Billions of builds, in the critical path for some of the strongest engineering teams on the planet — systems that run continuously and can't be casually restarted.
- Ownership, not tickets. Flat structure, high autonomy. You're trusted to make the calls that matter and own the result.
- Remote, properly. We've worked this way since 2013 — async and built for deep focus, with genuine overlap across our ANZ and US-Pacific teams.
- Small enough that it counts. ~150 people. What you change is visible across the org.

📍 Where you can work

Our engineering teams are based across ANZ and US-Pacific time zones — a conscious decision that lets us move quickly with real overlap and minimise fully async work. So while Buildkite is fully remote, we don't hire everywhere: if you're applying from outside these regions, we're not currently in a position to hire you, and can't offer sponsorship.

What happens next

Every application gets a response. We're wired for velocity, so you won't be left waiting on us. If this is the problem you've been wanting to get your hands on, apply — or reach out with questions first.

🌈 Equal Opportunity Employer

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.

If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.

## About Buildkite

## Company Overview
- **One-liner**: Buildkite provides a hybrid-cloud continuous integration (CI) and delivery platform that runs on customer-owned infrastructure, enabling fast, secure, and scalable software delivery.
- **Entity Type**: Private (Series B)
- **Headquarters**: Melbourne, Australia
- **Founded**: 2013
- **Founders**: Keith Pitt, Tim Lucas, Lachlan Donald

## Core Business
- Primary industry/industries: Developer Tools (CI/CD), DevOps, Software Delivery
- Target customers: B2B, serving engineering teams from startups to large enterprises (including OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block, Slack, Boston Dynamics, Reddit)
- Mission or purpose statement: "Unblock developer innovation across the globe."

## Products & Services
- **[Buildkite Pipelines]**: A hybrid CI/CD platform where the control plane runs in the cloud but build agents execute on the customer’s own infrastructure. Offers unlimited parallelism, dynamic pipelines, wait/block/trigger steps, LLM integrations, and conditional logic for complete workflow control.
- **[Buildkite Test Engine]**: A test analytics product that provides intelligent test splitting, performance insights, and real-time flaky test isolation to reduce wait times on slow test suites.
- **[Buildkite Package Registries]**: Native package and artifact management (acquired via Packagecloud in 2023) to secure the software supply chain and accelerate builds/deployments across any ecosystem.
- **[Buildkite Mobile Delivery Cloud]**: A preconfigured environment for accelerating mobile app deployment.
- **[Buildkite MCP Server]**: Connects AI tools to pipeline data with precision log access and token optimization.
- **[Agentic Workflow Components]**: Flexible components for building AI-powered workflows with complete control, including Universal Pipeline Triggers and flaky test routing to AI agents.

## Market Standing
- **Valuation**: Over $200 million (as of CEO transition announcement, 2023/2024)
- **Key Metric**: Total Funding of $41.7M (Series A: $28M led by OpenView with General Catalyst in 2020; Series B: $31M led by OneVentures and AirTree in 2022; plus earlier seed/angel rounds)
- **Annual Revenue**: Approximately $30.4M (LinkedIn estimate)
- **Notable Investors/Partners**: OpenView, General Catalyst, OneVentures, AirTree Ventures
- **Growth Signals**:
    - Supports over 60,000 users from leading global software organizations.
    - Customers include OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block, Slack, Boston Dynamics, and Reddit.
    - In 2023, acquired Packagecloud to extend into native package and artifact management.
    - Headcount of 115 employees (as of mid-2025), with +3.6% monthly workforce growth and +22.6% yearly LinkedIn follower growth.
    - Reddit cut mobile CI build times by up to 50% using Buildkite; Rippling reduced CI/CD costs by 50% using AWS Spot Instances with Buildkite.

## Competitive Advantages
- **Hybrid Architecture**: A unique "control plane in the cloud, agents on customer infrastructure" model that offers flexibility and security, aging into a prescient position as competitors moved to fully managed, prescriptive runtimes.
- **Composability & Flexibility**: Provides "composable primitives" rather than a rigid platform, allowing teams to build workflows their way.
- **Performance**: Massive parallelization capabilities, with top 1,000 pipelines seeing a 90% reduction in build times (saving over 18,000 years of developer time in 2023).
- **Trusted by Tech Giants**: Serves some of the most demanding engineering organizations in the world (OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block).

## Strategic Focus
- **AI-Native Workflows**: Deepening AI integrations with MCP servers, LLM connectors, and agentic workflow components to meet the demands of AI-led development.
- **Platform Expansion**: Growing beyond core CI into test analytics, package management, and mobile delivery to become a comprehensive Scale-Out Delivery Platform.
- **Scaling the Team**: Actively hiring across engineering (Platform, ML, Security), sales, customer success, and developer relations, with a focus on senior and staff-level roles.
- **Global Reach**: Operating in 8 countries (Australia, United States, New Zealand, Canada, United Kingdom, Ukraine, Germany, Japan) with a fully remote team.

## Why Work Here
- **Remote-first since 2013**: A globally distributed team working from over 60 cities. No set office hours; flexible schedules to accommodate life commitments.
- **Small Team, Global Impact**: Emphasizes that small teams can achieve big things, with every employee being an important part of the company.
- **Growth Opportunities**: In a growing company (115 employees), employees work on a wide range of projects and ship work that directly impacts customers.
- **Engineering Culture**: Deeply technical, customer-first philosophy. The company values "Empower others," "Maintain momentum," and "Community." Trust is a core principle—teams get context and direction, then are trusted to make decisions.
- **Notable Perks**: Flexible work hours, ability to work from home, co-working spaces, or cat cafés. The interview process includes a "Craft Interview" focusing on productivity, team player, customer obsession, and curiosity.
- **Current Open Roles** (as of mid-2025): Engineering Manager - Platform, Escalations Engineer, Staff ML Engineer, Staff Security Engineer, VP of Engineering - Product, Senior Community Engineer, Staff Developer Relations Engineer, Staff Customer Success Manager, Technical Account Manager, Account Executive, Brand roles, and more.

## Sources
1. [Buildkite About Page](https://buildkite.com/about/company/)
2. [Buildkite Careers Page](https://buildkite.com/about/careers/)
3. [Buildkite Product Page](https://www.buildkite.com/)
4. [Buildkite LinkedIn Profile](https://au.linkedin.com/company/buildkite)
5. [Buildkite Jobs on Greenhouse](https://job-boards.greenhouse.io/buildkite/jobs/5121800008)

## Other roles at Buildkite

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- [Sales Enablement Lead](https://feeny.ai/job/sales-enablement-lead-buildkite-united-states-us-west-coast-kcn3df4n6h9y) — United States / US West Coast
- [Senior DevOps Support Engineer](https://feeny.ai/job/senior-devops-support-engineer-buildkite-united-kingdom-ireland-or-1wefbqzv6se7) — United Kingdom Ireland OR, Poland
- [Senior DevOps Support Engineer](https://feeny.ai/job/senior-devops-support-engineer-buildkite-australia-wa-xsqe4bcvb61h) — Australia - WA
- [IT Engineer](https://feeny.ai/job/it-engineer-buildkite-united-states-us-west-coast-e29102gpw02h) — United States / US West Coast
- [Senior Engineer - Agents](https://feeny.ai/job/senior-engineer-agents-buildkite-anz-region-8tkpr20yp5v9) — ANZ Region
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- [Developer Events Lead](https://feeny.ai/job/developer-events-lead-buildkite-san-francisco-q5pcprk6cqre) — San Francisco, CA
- [Staff Engineer - Releases](https://feeny.ai/job/staff-engineer-releases-buildkite-anz-region-tw4mxne7587d) — ANZ Region
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