---
title: 'Incident Operations Commander at Alpaca'
canonical: 'https://feeny.ai/job/incident-operations-commander-alpaca-americas-2fhewq5f2pyc'
type: 'job'
last_seen: '2026-09-10'
---

# Incident Operations Commander at Alpaca 

- **Company:** Alpaca 
- **Location:** Americas
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/alpaca/jobs/6186820004

## Job description

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

## Role

Serve as the on-duty commander for Alpaca's most critical incidents, directing cross-functional response to restore service quickly, keeping the right people engaged and informed, and making sure every incident leaves behind something the organisation can act on.

You do not fix the outage. You make the response reliable: correct severity, the right engineers in the room, mitigation that does not stall, leaders informed in time, and follow-up work that survives the call.

Things You Get To Do

- Command incidents end to end. Take command from declaration to mitigation, keeping responders focused on stopping customer and partner impact as fast as possible. Run the bridge, keep observers out of the responders' way, and name a stall out loud when you see one.
- Classify and hold the line on severity. Set severity at declaration and re-check it as facts arrive. Risk advises on financial and regulatory materiality; the call is yours.
- Engage the right people, fast. Identify the owning team by service, symptom and blast radius, page them, and expand the responder set the moment the first team is wrong or not enough. When a page goes unanswered, escalate - and escalate the escalation. Bring in the leaders who must make business calls: feature flags, traffic shedding, failover, freeze-or-ship.
- Hold the bridge, and protect the people fixing it. Keep engineering and technical support uninterrupted - questions from stakeholders, partners and executives come to you. Be the single source of truth to the partner communications team on impact, severity and timing: you decide when a status page update or partner contact is needed, they write and send it, and chasing a late or stale update is yours.
- Run follow-the-sun handoffs. Deliver warm, high-fidelity handoffs across regions: current impact and severity, mitigation path and next actions, who is in the room, outstanding decisions, and what must not be dropped. The incoming commander confirms ownership before you step away - command never goes dark at a region boundary.
- Close the loop, on the clock. Maintain the timeline of facts as the incident runs rather than reconstructing it afterwards - in a regulated business that record has to hold up long after the call ends. Once mitigated, make sure a blameless retrospective is scheduled with a named owner and a timebox, and record where the cause sits - that choice sets which follow-up items are mandatory. Every action item needs a real ticket, one named accountable, a priority and a category, delivered inside the agreed service level. If a postmortem produces nothing but low-priority items, treat that as a signal the analysis stopped early and escalate to SRE rather than passing it on.
- Automate the coordination away. Coordination is the part of this job that should eventually belong to a machine. Every manual prompt you send - the update that is due, the question nobody answered, the partner nobody contacted - is a candidate for automation, and the direction we are heading is AI handling the routine so commanders can spend their attention on judgement. You get us there by working to the decision trees, saying where they are wrong, and being honest about which of your instincts are actually rules.

## Who You Are (Must-Haves)

- 4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE or technical operations environment.
- You direct technical responders under pressure without being the person writing the fix.
- You make and defend crisp severity and escalation decisions, and you take charge without waiting to be asked. Command means waking senior people at 03:00, interrupting an executive, and telling an experienced engineer to stop what they are doing - with an audience watching. It is a visible, directive role and it needs to be instinctive.
- You can read a dashboard and judge for yourself whether impact has actually stopped.
- You communicate clearly with engineers, executives and partner-facing stakeholders - and you know the difference between briefing the comms function and speaking for the company.
- You are comfortable holding other teams to account in the moment, across a reporting line that is not yours, without turning it into friction.
- You thrive in a follow-the-sun model with clean cross-region handoffs.
- You understand FinTech concepts and the trust stakes of API-driven financial platforms.
- You use AI tools and agentic automation to reduce manual toil and speed up response.
- You will work a regional coverage window as part of a global 24x7 Incident Commander roster.

Who You Might Be (Nice-to-Haves)

- Formal incident command training - ITIL, Major Incident Management or crisis management.
- Experience with modern incident management and on-call platforms.
- You have written severity rubrics, decision trees, escalation matrices, runbooks or incident playbooks.
- You have commanded in game days, tabletop exercises or incident simulations, not only in production.
- You have partnered with problem management or reliability programme functions to roadmap incident follow-ups.
- Online securities trading or capital markets experience, or another regulated, market-hours-sensitive domain.

How We Take Care of You:

- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

[Recruitment Privacy Policy](https://files.alpaca.markets/disclosures/AlpacaRecruitmentPrivacyPolicy.pdf)

## About Alpaca 

## Company Overview
- **One-liner**: Alpaca provides developer-first APIs and brokerage infrastructure that enable fintechs, institutions, and individual developers to build and scale investing and trading applications across stocks, options, and crypto.
- **Entity Type**: Private (backed by $320M in total funding)
- **Headquarters**: Silicon Valley, California, USA (globally distributed remote company)
- **Founded**: 2015
- **Founders**: Yoshi Yokokawa (CEO) and Hitoshi Harada (CPO)

## Core Business
- **Primary industry/industries**: Financial Technology (Fintech), Brokerage Infrastructure, API Services
- **Target customers**: B2B (fintechs, global financial institutions, broker-dealers, registered investment advisors) and B2C (algo traders, quant funds, retail investors, developers)
- **Mission statement**: "Open financial services to everyone on the planet" — allowing 8+ billion people to access financial markets.

## Products & Services
- **Broker API**: Full-stack, end-to-end brokerage infrastructure service that empowers global fintechs and institutions to build customizable investing applications and platforms. Includes clearing, custody, compliance, and regulatory setups.
- **Trading API**: Allows programmatic traders, retail investors, hedge funds, and prop firms to develop algorithms that automate trading strategies across stocks, options, and crypto. Features REST/FIX integration, real-time market data, and 1.5ms order processing via OMS v2.
- **Tokenization Network**: Enables tokenized equities to trade as one connected market with instant in-kind mint/redeem, deep liquidity, and 24/7 API access.
- **High Yield Cash**: Competitive APY on uninvested USD cash with up to $2.5M in FDIC sweep coverage.
- **Fully Paid Securities Lending**: Enables clients to lend securities for additional yield.
- **24/5 Trading**: Always-on trading with automatic session-aware order routing and real-time overnight data.
- **Self-Clearing Operations**: Full self-clearing broker-dealer (member of DTCC, FICC, OCC, Nasdaq Exchange) providing reduced costs for partners.
- **Paper Trading & Backtesting**: API sandbox environment and backtesting with historical market data.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $320 million from top-tier investors
- **Notable Investors**: Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Eldridge, Y Combinator, and angel investors including Joshua S. Levine (former CTO/COO of ETRADE), Nate Rodland (former COO of Robinhood), Patrick O’Shaughnessy, Jacqueline Reses, Asiff Hirjii (former President/COO of Coinbase), Aaron Levie (CEO of Box), and founders of Plaid and Wealthsimple.
- **Growth Signals**: 
  - Over 7 million brokerage accounts opened across 40+ countries
  - 61,000+ monthly active developers (MAD)
  - 250+ employees in 25 countries
  - Self-clearing since 2024; member of DTCC, FICC, OCC, and Nasdaq Exchange (2025)
  - ISO 27001:2022 certified, SOC 2 Type II, GDPR, EU US DPF, CSA Level 1, ICO compliant
  - Excess SIPC coverage up to $30M in securities and $1M in cash per customer

## Competitive Advantages
- **Developer-first approach**: Easy-to-use APIs with SDKs in Python, .NET/C#, Go, Node, and more; 99.99% system uptime as of January 2026.
- **Full-stack regulatory infrastructure**: FINRA-registered broker-dealer, self-clearing, SIPC member with excess coverage, and multiple international regulatory licenses (Bahamas, Japan, FinCEN MSB).
- **Multi-asset support**: Stocks, ETFs, options, crypto, fixed income, tokenized equities — all via a single API.
- **Global reach**: Powers financial institutions across 40+ countries including Australia, Chile, Denmark, France, Mexico, UK, UAE, Saudi Arabia, Thailand, Turkey, and more.
- **Proprietary technology**: Builds its own technology stack rather than relying on legacy vendors (e.g., open-source MarketStore database for financial time-series data).

## Strategic Focus
- **Global expansion**: Actively working on new product offerings such as global stocks and index options.
- **Deepening regulatory moat**: Continued investment in self-clearing capabilities and international licensing to serve partners worldwide.
- **Tokenization & digital assets**: Expanding the Instant Tokenization Network and digital asset offerings for 24/7 liquidity.
- **Embedded finance**: Helping fintechs and institutions embed investing features directly into their own platforms.
- **Scaling the developer community**: Growing the 61,000+ monthly active developer base through open-source contributions, community platforms, and educational resources.

## Why Work Here
- **100% remote-first**: Globally distributed team across 20+ countries and almost every time zone; no central office requirement.
- **Global, multicultural team**: "Melting pot of diverse backgrounds" from tech startups to deep financial experience; team members in 25 countries.
- **Culture**: Goal-oriented, radical honesty, empathy-driven, and focused on solving hard problems. Described as "ambitiously creative" with a "last 10% of effort" mentality.
- **Career growth**: Fast-scaling startup with "limitless opportunities" for those looking to challenge themselves and advance.
- **Impact**: Directly shaping the future of finance by disrupting a legacy industry; building infrastructure that enables millions of people to access financial markets.
- **Leadership**: Founded by Yoshi Yokokawa (former Lehman Brothers, Endeavor Entrepreneur) and Hitoshi Harada (former Lead Architect at Greenplum/EMC, PostgreSQL contributor); executive team from Robinhood, Strike, TD Securities, TMX Group.
- **Notable perks**: Competitive compensation, equity, and the chance to work on open-source projects (e.g., MarketStore).

## Sources
1. [alpaca.markets - About Us](https://alpaca.markets/about-us)
2. [alpaca.markets - Homepage](https://alpaca.markets/)
3. [alpaca.markets - Careers/Hiring](https://alpaca.markets/hiring)
4. [LinkedIn - Alpaca](https://www.linkedin.com/company/alpacamarkets)
5. [docs.alpaca.markets - About Alpaca](https://docs.alpaca.markets/us/docs/about-alpaca)

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