---
title: 'Incident & Problem Coordinator at Allica Bank'
canonical: 'https://feeny.ai/job/incident-problem-coordinator-allica-bank-milton-keynes-ng3ab55rty1t'
type: 'job'
last_seen: '2026-09-14'
---

# Incident & Problem Coordinator at Allica Bank

- **Company:** Allica Bank
- **Location:** Milton Keynes, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/allica-bank/dff3ebb0-eec1-4cb2-ae8f-b4edb3147ba8

## Job description

## About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description At Allica, we’re building an industry-leading digital business bank. Our technology team sits at the very heart of the organisation. We handle everything from new product development and innovation to the management of all the tools and systems the business uses to function efficiently and effectively. In all we do, we are committed to championing a culture built on Allica’s values of collaboration, integrity and being straightforward.

## Role Description

Working UK business hours, you will act as an incident commander during technically focused incidents; driving fast diagnosis, coordinating engineering teams, and ensuring service is restored as quickly and safely as possible. This role goes beyond coordination. The successful candidate will bring hands-on technical experience, the credibility to challenge engineering decisions during a live incident, and the ability to spot patterns that support root cause and long-term fixes.

Principal Accountabilities

- Working very closely with the different functions in the company, including the Service Desk, Customer-facing teams, Technology & Squads to provide:
- Coordination of technical bridges and incident calls for incidents impacting the organisation, creating and monitoring incident communication channels to ensure timely progression is being made.
- Supporting technical teams to ensure all relevant information is available for triage activities, engaging the right support teams when the issue cannot be immediately resolved.
- Consistent communication with key stakeholders during and after an incident, updating respective communication channels throughout.
- Updating Statuspage, Jira tickets and Confluence pages with the relevant incident details.
- Aiding in prevention of recurrence of incidents by creating detailed problem records, including root cause analysis and resolution, by conducting and leading post-incident reviews.
- Ensure KPIs and Metrics for Incident & Problem management are maintained for incidents that the Incident & Problem Coordinator is accountable for.
- Tracking actions assigned as part of post-incident review to ensure action owners are updating and completing these in a timely manner.
- Assisting with the creation and maintenance of reporting from the Incident Management space.

Personal Attributes & Experience

- You should have the unrestricted right to work in the UK. Unfortunately, we are unable to provide sponsorship.
- Strong communication skills and enjoys a creative approach to problem-solving.
- Take ownership of all individual & assigned tasks prioritising those more crucial.
- The computing world evolves very quickly so it is important that candidates are curious about new technologies.
- Prior IT support experience preferred, but not essential.
- Prior experience working in a financial institution preferred.

Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

## About Allica Bank

## Company Overview
- **One-liner**: Allica Bank is a British challenger bank and fintech that provides current accounts, savings, and lending products exclusively to established small and medium-sized businesses (SMEs) in the UK.
- **Entity Type**: Private (Unicorn status achieved February 2026)
- **Headquarters**: London and Milton Keynes, UK (with additional hubs in Manchester and India)
- **Founded**: 2019
- **Founders**: Not publicly available (the bank was founded by a team; current CEO is Richard Davies, appointed July 2020)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Business Banking (SME Banking)
- **Target customers**: B2B — Established UK businesses with 5–250 employees
- **Mission or purpose statement**: "To give established businesses the banking they deserve" — combining fintech knowledge with start-up spirit to transform the business banking experience.

## Products & Services
- **Business Rewards Current Account**: A full-featured business current account with unlimited fee-free UK transfers, team-level access, two-person authorisation, virtual cards (up to 20 per employee), expense management, and integrations with accounting software (Sage, Xero, QuickBooks, FreeAgent). Earns up to 1.5% cashback on card spend and integrated savings pots paying up to 4.08% AER interest.
- **Business Borrowing**: Includes business overdrafts and lending products tailored for established SMEs.
- **Savings Accounts**: Instant access savings accounts with competitive interest rates.
- **Invoice Finance & Embedded Payments** (via acquisition of Kriya, October 2025): A new offering aiming to achieve £1 billion of invoice finance lending by 2028.
- **Specialist Bridging Loans** (via acquisition of Tuscan Capital, August 2024): Short-term property-backed lending.

## Market Standing
- **Valuation/Market Cap**: $1.2 billion (Unicorn status, February 2026)
- **Key Metric**: Annual Revenue of £371.3 million (2025); Net Income of £36.9 million (2025); Total lending over £3.7 billion; Over 30,000 business customers (February 2026)
- **Notable Investors/Partners**: Ventura Capital, GLG, Sona AM, TCV, Blue Owl, Atalaya Capital Management, Warwick Capital Partners
- **Growth Signals**:
    - Named the UK's fastest-growing private company in The Sunday Times 100 (June 2024)
    - Named the UK's fastest-growing fintech ever in Deloitte's 2023 UK Tech Fast 50
    - Listed as the second fastest growing company in Europe in the FT1000 (March 2025)
    - Over 700 employees (growing to 799 in 2025)
    - Achieved first full-year profit in 2023
    - Acquired Kriya (invoice finance) and Tuscan Capital (bridging loans) to expand product suite

## Competitive Advantages
- **Dedicated Relationship Management**: Every customer gets a UK-based relationship manager on speed dial — a return to "real relationship banking" that larger banks have moved away from.
- **Proprietary Technology**: Tech teams design, test, and build everything in-house specifically for the needs of established businesses, not consumers or micro-businesses.
- **No Monthly Fees**: Unlike traditional banks, Allica rewards customers with cashback and interest instead of charging monthly account fees.
- **FSCS Protection**: Customer deposits are protected up to £120,000 by the Financial Services Compensation Scheme.
- **Speed of Execution**: Company culture emphasises "Need for Speed" — they believe executing and improving faster creates a massive competitive advantage.

## Strategic Focus
- **Product Expansion**: Growing beyond core banking into invoice finance, embedded payments, and specialist lending through acquisitions.
- **Scaling Customer Base**: Targeting continued rapid growth from 30,000+ business customers, with a specific goal of £1 billion in invoice finance lending by 2028.
- **Talent & Culture**: Building a team that blends "fintech knowledge with start-up spirit" while maintaining a focus on transparency and delivery over hierarchy.

## Why Work Here
- **Culture & Values**: "Allicans" are described as passionate about the collective mission, with a culture of top talent, big thinkers, and a truly diverse workforce. Values include "Own it," "Need for Speed," "Straight Bat," and "Lead by Example."
- **Employee Satisfaction**: 92% of employees said they enjoy working together (latest survey); 86% say they enjoy working there.
- **Flexible Working**: Flexible working arrangements are offered, plus enhanced maternity, paternity, and shared parental leave.
- **Benefits**: Competitive financial and wellbeing benefits, plus a packed staff social calendar.
- **Growth Opportunity**: Described as "the UK's fastest-growing fintech ever" — employees get to help build the future of business banking and grow their own careers in a fast-paced, high-impact environment.
- **Engineering Culture**: Tech teams design, test, and build everything in-house with a focus on transparency and data-driven decision making. Worth is measured by delivery of outcomes, not job titles or headcount.

## Sources
1. [allica.bank](https://www.allica.bank/about-us)
2. [allica.bank](https://www.allica.bank/)
3. [allica.bank](https://www.allica.bank/careers)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/allica-bank)
5. [wikipedia.org](https://en.wikipedia.org/wiki/Allica_Bank)

## Other roles at Allica Bank

- [Lead Platform Engineer](https://feeny.ai/job/lead-platform-engineer-allica-bank-milton-keynes-nhxz1tf65eh0) — Milton Keynes, United Kingdom
- [Compliance Analyst](https://feeny.ai/job/compliance-analyst-allica-bank-london-regzrtrf7tjc) — London, United Kingdom
- [Direct Asset Finance Specialist](https://feeny.ai/job/direct-asset-finance-specialist-allica-bank-manchester-q0qn9801am0t) — Manchester, United Kingdom
- [Associate Relationship Manager - Midlands](https://feeny.ai/job/associate-relationship-manager-midlands-allica-bank-east-midlands-zh26f4y0d47h) — East Midlands, United Kingdom
- [Lead Analytics Engineer](https://feeny.ai/job/lead-analytics-engineer-allica-bank-london-02ej3mbpy2rm) — London, United Kingdom
- [Data Analyst - 8 Month FTC](https://feeny.ai/job/data-analyst-8-month-ftc-allica-bank-london-bcrrahmmzc92) — London, United Kingdom
- [Associate Relationship Manager - North](https://feeny.ai/job/associate-relationship-manager-north-allica-bank-manchester-vf82zjf1k86z) — Manchester, United Kingdom
- [Specialist Portfolio Manager - Healthcare](https://feeny.ai/job/specialist-portfolio-manager-healthcare-allica-bank-london-h5fq9a0ppdpx) — London, United Kingdom
- [Direct Asset Finance Specialist](https://feeny.ai/job/direct-asset-finance-specialist-allica-bank-milton-keynes-8wgvxrympe19) — Milton Keynes, United Kingdom
- [Technology Risk & Controls Manager](https://feeny.ai/job/technology-risk-controls-manager-allica-bank-london-r50ee2bvdf1v) — London, United Kingdom