--- title: 'India - Hyderabad - Aiviq - Senior Customer Services Analyst at Aiviq - UK' canonical: 'https://feeny.ai/job/india-hyderabad-aiviq-senior-customer-services-analyst-aiviq-uk-india-59pbvrvpvxgm' type: 'job' last_seen: '2026-09-16' --- # India - Hyderabad - Aiviq - Senior Customer Services Analyst at Aiviq - UK - **Company:** Aiviq - UK - **Location:** India - **Posted:** 2024-03-06 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/aiviq/jobs/7273549002 ## Job description ## About the opportunity At Aiviq, we create clarity for the world’s investment managers. Our cloud-based data and analytics platform turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers. We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability in India. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges as well as being able to manage a team effectively. ## What you will be doing Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to: - Oversee a small team of Customer Services analysts based in Hyderabad - Trouble-shoot system failures and investigate customer queries - Build and maintain data connectors for existing and/or new data sources - Support release testing on new features and enhancements prior to customer releases - Ensuring that process documentation is kept up-to-date - We can offer some flexibility in working location, but we will expect the analyst to work at least three days a week in our Hyderabad office ## What you will need - Experience building and developing high functioning teams - A strong technical skill set coupled with experience of working in customer facing roles - Proficiency in SQL and experience of supporting or developing computer systems - Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues - Strong data analysis skills. - Excellent written and verbal English communication skills - Strong organizational skills and attention to detail - Willingness to work independently with minimal supervision, taking initiatives to address challenges - Experience with the Microsoft Office suite (particularly Excel) and data analysis skills - Experience in Asset Management industry is preferred but not mandatory ## What we look for - A passion for customer success and building strong, long-lasting customer relationships - Strong team-oriented leadership skills and proven track record managing others - A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions - People who think differently, bring an open mind and diversity of thought ## About Aiviq Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset & Wealth Management Consultancy. ## About Aiviq - UK ## Company Overview - **One-liner**: Aiviq provides a cloud-native client data management platform that helps asset managers connect with 300+ global data sources to consolidate AUM, flow, and revenue data, automate reporting, and drive distribution performance. - **Entity Type**: Private (funding stage not disclosed) - **Headquarters**: London, United Kingdom - **Founded**: 2017 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Asset management software / Fintech - **Target customers**: B2B; asset managers, wealth managers, and investment firms (Enterprise) - **Mission or purpose**: “Our mission is to help asset managers get business clarity.” ## Products & Services - **Aiviq Client Data Management Platform** – A core SaaS platform that unifies AUM, flow, and revenue data. Key modules include: - **Client Matching & Sales Attribution** – Automates net AUM reconciliation, data enrichment, and role-based attribution to connect flows with advisors and influencers. - **Agreements & Terms Management** – Centralises distributor agreements, fee/rebate calculations, and financial terms capture. - **Net Revenue Intelligence** – Provides timely revenue insights across products and client segments. - **AIVIQ Integrations Hub** – Hub-and-spoke integration architecture that connects with CRM, data warehouses, and other distribution systems, monitored as a managed service. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Headcount 42 employees (50% YoY growth) as of latest LinkedIn data - **Notable Investors/Partners**: Not publicly listed - **Growth Signals**: +50% headcount growth year-over-year, active hiring for 3+ roles, presence in 5 countries (UK, India, Serbia, US, Germany), “fast growing team” language on careers page. ## Competitive Advantages - **Domain expertise**: 15+ years of market experience embedded in the product and team - **Unified data model**: Connects 300+ global data sources into a single enterprise dataset, reducing manual reconciliation - **Automation & AI**: Fuses machine learning and automation (AI) with human intelligence (IQ) to streamline reporting and attribution - **Integrations hub**: Pre-built connectors and real-time monitoring under a managed service model ## Strategic Focus - Expand globally with dedicated North America team (Senior Project Manager hiring in US) - Continue investing in data engineering, cloud-scale infrastructure, and AI-driven insights - Drive transformation in asset management data operations through automation and transparency ## Why Work Here - **Hybrid working model**: London and New York offices; hybrid policy in place - **Culture**: Values of Collaboration, Respect, Openness, and Innovation; open-door policy, transparent communication - **Growth trajectory**: Rapidly scaling company (50% headcount growth) with opportunities to shape foundational data platforms for leading asset managers - **Engineering focus**: Emphasis on cloud-native tech, machine learning, and data engineering; roles like Senior Data Engineer and Technical Business Analyst - **Diversity**: Team spans multiple countries and departments; inclusive environment ## Sources 1. [Greenhouse Jobs](http://job-boards.greenhouse.io/aiviq) 2. [Aiviq Website](https://www.aiviq.com/) 3. [Aiviq About Page](https://www.aiviq.com/about) 4. [Aiviq Careers Page](https://www.aiviq.com/careers) 5. [LinkedIn Company Page](https://uk.linkedin.com/company/aiviq) ## Other roles at Aiviq - UK - [Aiviq - Project Manager - Professional Services](https://feeny.ai/job/aiviq-project-manager-professional-services-aiviq-uk-london-1q547pv20gh5) — London, United Kingdom - [Aiviq - Technical Business Analyst](https://feeny.ai/job/aiviq-technical-business-analyst-aiviq-uk-london-cgy84vztqes1) — London, United Kingdom - [India - Hyderabad - Aiviq - Senior Data Platform Support Analyst](https://feeny.ai/job/india-hyderabad-aiviq-senior-data-platform-support-analyst-aiviq-uk-india-m6h25r8st49b) — India - [India - Hyderabad - Aiviq - Customer Services Analyst](https://feeny.ai/job/india-hyderabad-aiviq-customer-services-analyst-aiviq-uk-india-njm9q3jnv053) — India