---
title: 'Industrial IT Support Specialist at Base Power Company'
canonical: 'https://feeny.ai/job/industrial-it-support-specialist-base-power-company-austin-qbgzx1p17bvv'
type: 'job'
last_seen: '2026-11-10'
---

# Industrial IT Support Specialist at Base Power Company

- **Company:** [Base Power Company](https://feeny.ai/companies/base-power-company)
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/base-power/070fee5a-4235-4588-9751-33f3664f9655

## Job description

## About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

## About the Role

We are looking for a hands-on, customer-focused IT Support Specialist to join our factory IT team at Base. You’ll help keep our flagship battery factory (BF1) and warehouse network running around the clock. You’ll be the first point of contact for factory and warehouse IT issues, managing tickets and walk-ups while troubleshooting technology directly on the production floor. This hands-on role includes racking switches, calibrating label printers, provisioning scanners, and resolving issues that could bring production stations to a halt. This is a designated second-shift role. You must be available to work Monday through Friday, 3 p.m. to 12 a.m. Your assigned shift will depend on team coverage needs and may change as the company and team grow. This role will require periodic travel to our facilities across Texas and, as we expand, other states. You’ll primarily support factory and warehouse operations but will also provide IT support to the broader company as needed.

## What You'll Do

- Provide hands-on technical support across factory and warehouse operations, including laptops, workstations, handheld scanners, label printers, kiosks, time clocks, badge printers, and production-adjacent systems.
- Deploy, configure, and maintain Zebra hardware across all locations, including wireless barcode scanners, charging docks, and thermal transfer label printers. Calibrate printers, troubleshoot print quality, perform preventive maintenance, and partner with manufacturing on label and ribbon selection.
- Manage the IT ticket queue through Jira Service Management and support channels (chat, email, and in-person), prioritizing issues based on operational impact.
- Own end-to-end employee onboarding and offboarding, including laptop and scanner provisioning, badges, SIM cards, account access, and device returns or wipes.
- Troubleshoot basic network and connectivity issues across factory and warehouse environments, including Wi-Fi, switches, access points, and printer connectivity. Partner with Manufacturing Engineering to resolve IT issues impacting production across both shifts.
- Maintain IT asset inventory, spare-parts stock, and software license and access audits. Develop technical documentation, self-service troubleshooting resources, and IT procedures while identifying opportunities to improve ticketing workflows.

## What You’ll Bring

- 1+ years of IT support or help desk experience, ideally in a manufacturing, warehouse, or logistics environment.
- Administration experience with common workplace tools (Google Workspace, Slack, Okta, Microsoft 365, Zoom) and ticketing systems (Jira)
- Technical troubleshooting experience across Windows and Mac devices, with a working knowledge of networking fundamentals (Wi-Fi, switches, VLANs, DHCP, and static IPs).
- Strong communication and interpersonal skills, with the ability to support employees at all levels and serve as a visible, approachable IT resource on the production floor.
- Strong organizational and time-management skills, with the ability to independently manage a ticket queue, prioritize competing requests, and handle in-person walk-ups.
- Ability to create clear technical documentation and self-service guides.
- A valid driver’s license
- Hands-on experience with Zebra scanners and printers (deployment, calibration, print-quality tuning, basic maintenance); familiarity with ZPL, ZDNA and managed device fleets (MDM) is a plus

## About the Team

Base's IT team is building the infrastructure for a company that's growing fast, with new locations launching multiple times a year. You would be on the ground floor in setting the standards Base uses as we scale. It's a small team with broad ownership across security, networking, OT, and site IT, so the impact of getting it right (or wrong) is immediate and visible. If you want to join a quickly expanding team and get experience with every function of IT, this is the team for you.

Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.

## Our Values

- First Principles Thinking: Question assumptions. Principles > rules.
- Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
- Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
- Everyone’s an Owner: Follow through on commitments and own results.
- Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
- Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
- Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.

## About Base Power Company

## Company Overview
- **One-liner**: Base Power is a technology-driven energy provider deploying a network of distributed home batteries in Texas to provide reliable, affordable backup power and grid-balancing services.
- **Entity Type**: Private (Series C, $1.3B+ raised to date)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2023
- **Founders**: Zach Dell (CEO & Co-Founder), Justin Lopas (COO & Co-Founder)

## Core Business
- **Primary industry/industries**: Energy Technology (Energy-as-a-Service, Grid Storage, Distributed Energy)
- **Target customers**: B2C (Texas homeowners), B2G (grid operators / ERCOT)
- **Mission or purpose statement**: "Build the future of American power." — The company aims to protect American families from outages, strengthen the aging U.S. grid, and move toward energy abundance by deploying a large-scale network of home batteries.

## Products & Services
- **Home Battery + Energy Membership**: A vertically integrated service where Base installs a large battery (25–50 kWh) at a customer's home for a low one-time fee ($695–$995). Customers pay a fixed energy rate (8–4¢/kWh) and a small monthly membership ($19–$29/mo). Base earns revenue from the grid (grid-balancing services), not from customer bills, enabling rates legally guaranteed to stay below market average. The system provides whole-home backup, protecting against 97% of outages.
- **Grid Services Platform**: Proprietary software that orchestrates the distributed battery network — charging when demand is low and discharging when the grid needs support — generating revenue and grid resilience.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company with $1.3B+ total funding)
- **Key Metric (Funding)**:
  - **Series A** (May 2024): $68M led by Thrive Capital
  - **Series B** (April 2025): $200M led by Lightspeed Venture Partners, Andreessen Horowitz, and others
  - **Series C** (November 2025): $1.0B from 26 investors
  - **Total raised**: ~$1.27B (converted from 1,268,000,000)
- **Notable Investors/Partners**: Thrive Capital, Lightspeed Venture Partners, Andreessen Horowitz (also key talent source: 42 former Tesla employees, 6 from SpaceX, 4 from Anduril Industries)
- **Growth Signals**:
  - **Headcount**: 266 (as of mid-2026), with **+186.4% YoY growth** and a rapid monthly growth rate of +12.6%
  - Named one of **TIME's 10 most influential energy companies of 2026**
  - Operating in 5 countries (primarily US, with presence in Canada, Philippines, France, India)
  - 100+ active job postings with +104% increase YoY
  - 12,500+ batteries installed; serving thousands of monthly customers
  - CEO cited in the careers page as saying the company has 400+ team members ("400+" likely includes contractors and field installation/service workforce)

## Competitive Advantages
- **Vertically Integrated Model**: Base designs, manufactures, and installs every battery system itself, controlling the full stack from hardware through software to field operations.
- **Unique Business Model / No-Customer-Profit**: Base earns revenue from grid balancing, not from customer energy bills. This allows guaranteed-below-market rates and a low-cost battery membership, making it dramatically cheaper than competitors (e.g., Tesla Powerwall equivalents).
- **Strong Investor and Talent Backing**: World-class VC backing combined with a heavy talent influx from Tesla, SpaceX, and Anduril (companies known for high-velocity hardware/software execution).
- **Massive Capital Advantage**: $1B+ Series C provides a significant moat for scaling hardware production, dealer network, and software.

## Strategic Focus
- **Scale distribution in Texas**: Continue deploying home batteries at a rapid pace across Texas, entering new zip codes and neighborhoods.
- **Grid partnership expansion**: Deepen relationships with ERCOT to expand the value of grid-balancing services.
- **Product development**: Improve battery technology (safety, capacity, cost), increase whole-home backup coverage (currently 97%), and develop new hardware/firmware generations.
- **Geographic expansion**: potential to move beyond Texas into other states (currently operating in 5 countries for support functions, but service is Texas-focused).

## Why Work Here
- **Culture**: Described as "intense, fast-paced, and deeply mission-driven." The company demands high output, ownership, and a bias toward action. It's explicitly stated as "not for everyone, and that's by design." This is a high-ownership, low-ambiguity environment.
- **Work Model**: **On-site at Base HQ in Austin, Texas.** Proximity to the product and team is central to how they move fast. "Do I need to be based in Texas? Yes."
- **Hiring Speed**: Fast process — aim for 1st conversation to offer in ~2 weeks.
- **Interview Process**: 3-4 hour on-site including technical assessments and behavioral/team conversations. Focus on "how [you] approach problems, communicate tradeoffs, and collaborate."
- **Non-traditional backgrounds**: Explicitly welcome: "We care about what you've built and how you think, not the logos on your resume. Some of our best people came from non-traditional paths."
- **Engineering Culture**: Heavy focus on hardware + software + field operations. Talent sources heavily from Tesla, Anduril, SpaceX — firms known for hardcore engineering and manufacturing excellence. Roles span hardware engineering, firmware, software, manufacturing, field installation/service, operations, growth, and design.
- **Team Composition**: ~29% of employees are in technical roles; ~15% in operations; significant representation of trades workers (11).
- **Notable Perks**: Opportunity to work on physical infrastructure deployed at scale; chance to contribute meaningfully to grid modernization and American energy resilience.

## Sources
1. [Base Power Careers Page](https://www.basepowercompany.com/careers)
2. [Base Power About Page](https://www.basepowercompany.com/about)
3. [Base Power Home Page (Product & Pricing)](https://www.basepowercompany.com/)
4. [Base Power LinkedIn Company Page](https://www.linkedin.com/company/basepowercompany)
5. [Base Power Open Roles (Ashby)](https://jobs.ashbyhq.com/base-power)

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