---
title: 'Industrial Relations Investigator (part-time) at Centerfield'
canonical: 'https://feeny.ai/job/industrial-relations-investigator-part-time-centerfield-portmore-vgnn2fzgjxw6'
type: 'job'
last_seen: '2026-10-28'
---

# Industrial Relations Investigator (part-time) at Centerfield

- **Company:** Centerfield
- **Location:** Portmore, Jamaica
- **Employment:** contract
- **Work type:** onsite
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/centerfield/b6064993-c6f5-42c9-817b-db0a8cbf179d

## Job description

Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as [Business.com](http://Business.com) and [BroadbandNow.com](http://BroadbandNow.com), reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. Contract (6 - 12 Months) As a Centerfield Industrial Relations Investigator you are mainly responsible for coordinating the Industrial Relations Program for our staff for the promotion of good labor practices and harmonious relations between management, workers and other stakeholders.

## ESSENTIAL DUTIES AND RESPONSIBILITIES

- Investigate and manage all disciplinary matters escalated to the Human Resources Department.
- Conduct investigatory interviews.
- Create an Investigation report for all disciplinary hearings.
- Provide representation for the company during disciplinary matters as may be required.
- Help to identify and proactively resolve issues within the company
- Investigate and manage rievances reports/cases.
- Monitor the HR Grievance distro on a day-to-day basis to ensure that all issues are handled in a timely manner.
- Attending meetings and workshops as required.
- Develop and implement ideas that will effectively enhance our disciplinary and investigatory processes.
- Identify gaps in the disciplinary management process and escalate to the HR Manager and Business Partner.
- Any other HR related duties as assigned

## EDUCATION AND EXPERIENCE

- BSc. Human Resources Management or its equivalent
- A minimum of 3+ years’ experience in an HRM/IR capacity
- Specialized training in industrial relations is ideal

## KEY COMPETENCIES AND SKILLS

You must possess, demonstrate, and maintain knowledge & skills in the following:

- Excellent knowledge of the staff orders
- Good knowledge of the labor laws and Industrial Relations practices
- Computer literate in Microsoft Office Suite including Word, Excel, PowerPoint
- Excellent written and oral communication skills
- Ability to conduct investigations and produce reports accordingly
- Excellent interpersonal skills
- Good negotiation skills
- Excellent conflict management skills
- Excellent time management, planning and organizing skills
- Good presentation skills
- Excellent organizational skills and attention to details
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- Must be proactive, positive, and a self-starter with ability to think independently and work autonomously when necessary.
- Must be able to work cooperatively and collaboratively on a team with others

AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

To learn more, visit us [Here](https://www.centerfield.com/about/). Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

## About Centerfield

## Company Overview
- **One-liner**: Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences to help Fortune 100 brands acquire customers at scale.
- **Entity Type**: Private (acquired by Platinum Equity in 2020)
- **Headquarters**: Los Angeles (Silicon Beach), California, United States
- **Founded**: 2011
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Advertising Services / Digital Marketing / Performance Marketing
- **Target customers**: B2B, primarily Fortune 100 brands in residential services, insurance, e-commerce, and B2B sectors
- **Mission or purpose statement**: "Super-charged customer acquisition" — delivering outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands.

## Products & Services
- **Dugout Platform™**: Proprietary technology platform that powers customer acquisition at scale, managing performance media, first-party data insights, full-funnel attribution, and personalized experiences.
- **Marketing Services**: Paid search, paid social, affiliate management, multivariate testing, and first-party data insights for Fortune 100 brands.
- **Sales Services**: Handles over 25 million phone calls, chats, emails, and SMS annually for Fortune 100 companies, including inbound/outbound calls, appointment setting, and AI-powered selling.
- **Proprietary Audiences**: Reaches more than 200 million in-market shoppers through digital brands like Business.com, AutoInsurance.com, BroadbandNow.com, Savings.com, and TheSeniorList.com.
- **Industry Solutions**: Specialized services for Insurance (auto, home, life, health, Medicare), Home Services (2M+ new sales annually), E-Commerce, and Business Services.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company, acquired by Platinum Equity)
- **Key Metric**: Annual Revenue of **$704.0M** (LinkedIn estimate) | Total Funding of **$967.0M** (including a $675M debt financing in April 2026)
- **Notable Investors/Partners**: Parent company is **Platinum Equity** (acquired in 2020). Prior investors include H.I.G. Capital, H.I.G. Growth Partners, and Prospect Capital Corporation.
- **Growth Signals**: 25% of Fortune 100 brands are clients. Reaches 200M+ in-market shoppers annually. Headcount of ~2,300 employees across 3 continents (LinkedIn reports 540 employees, but the careers page states 2,300+). Has made several acquisitions: Business.com (2021), Datalot (2021), Brainjolt (2024), and ConsumerVoice (2025). LinkedIn shows 17.8% YoY headcount growth.

## Competitive Advantages
- **Proprietary Technology (Dugout Platform)**: A custom-built platform for outcome-based digital marketing, giving Centerfield a data and optimization edge over generic ad agencies.
- **Scale & Reach**: Reaches 200M+ in-market shoppers annually through owned digital brands (Business.com, BroadbandNow.com, Savings.com, etc.), providing a massive first-party data advantage.
- **Fortune 100 Clientele**: 25% of Fortune 100 brands are customers, demonstrating strong enterprise trust and retention.
- **Full-Funnel Capability**: Combines marketing services, sales services (25M+ annual interactions), and proprietary audiences into a single, integrated solution.

## Strategic Focus
- **AI-Powered Selling**: Investing in AI to enhance sales services and customer acquisition efficiency.
- **Expansion via Acquisition**: Actively acquiring complementary businesses (Brainjolt, ConsumerVoice in 2024-2025) to expand audience reach and capabilities.
- **Omnichannel Personalization**: Deepening personalized omnichannel experiences across digital media, email, SMS, and phone to improve conversion and client ROI.
- **First-Party Data Leadership**: Leveraging its massive first-party data layer (200M+ shoppers) as third-party cookies decline, making its audience solutions more valuable.

## Why Work Here
- **Culture & Values**: Values-driven culture centered on three core principles: "Be Great On and Off the Field," "Lead by Example," and "Continually Evolve." Described as positive, pragmatic, and proactive.
- **Work Model**: Hybrid workspace — employees work onsite Tuesday through Thursday, with remote work on Monday and Friday.
- **Headcount & Global Presence**: Over 2,300 employees across 3 continents (offices in the US, Jamaica, UK, Philippines, Canada, and Egypt). 138 Product + Tech employees.
- **Perks & Benefits**:
  - Health, Vision, and Dental benefits (UnitedHealthcare)
  - Flexible PTO
  - Generous parental leave
  - Company 401k match (4%, immediately vested)
  - Semi-annual performance-based bonuses
  - Mental health support programs
  - Family planning benefits
  - Learning & Development resources
  - Interest clubs
- **Diversity & Inclusion**: Mandated unconscious bias training, highly diverse management team, hiring practices that promote diversity.
- **Recognition**: Recognized as a "Best Place to Work in Los Angeles."

## Sources
1. [centerfield.com](https://www.centerfield.com/)
2. [centerfield.com/careers](https://www.centerfield.com/careers/)
3. [centerfield.com/services](https://www.centerfield.com/services/)
4. [builtin.com](https://builtin.com/company/centerfield)
5. [linkedin.com](https://www.linkedin.com/company/centerfield-media)

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